Mark McLarty Ford - Service Center

They disappointed me this time! Past service experiences with Mark McLarty Ford have been excellent, but this last time they disappointed me. I was given a 9:00 A.M. appointment to h Past service experiences with Mark McLarty Ford have been excellent, but this last time they disappointed me. I was given a 9:00 A.M. appointment to have my air conditioning repaired. When asked if I was going to wait on it, I said no, but that after dropping off the vehicle my wife and I were going on up to the Air Force base to do some shopping for 2-3 hours and we would like to pick it up on the way back. When I called just before noon, the service advisor said she had no information on the status of my vehicle because "the technician had not yet told her anything". We went back home and I was getting ready to call again around 2:45 when the service advisor called to tell me that they had not yet started on my vehicle and she didn't know when they would. I told her not to bother at this point and that I would come pick up my vehicle and take it elsewhere for service. In response to my reminder that I had had a 9:00 A.M. appointment, she told me that my "appointment" was not an agreed time to have my vehicle worked on, it was just an agreed time to meet with the service advisor! She tried to liken it to a doctor's appointment, claiming that an appointment time with your doctor is actually just an appointment to meet with the receptionist! More

Oil change. It was quick and everyone involved was friendly! I would recommend this service department to anyone for all service needs. They made you feel respe It was quick and everyone involved was friendly! I would recommend this service department to anyone for all service needs. They made you feel respected. More

Friendly service, Quick response Went to a different Dealership (Crain) and got absolutely crapped on. Went to Mclarty and total opposite experience. met with friendly service and t Went to a different Dealership (Crain) and got absolutely crapped on. Went to Mclarty and total opposite experience. met with friendly service and they took care of me and my mustang More

Fast and friendly Always receive fast, friendly service and just the service I need - don't try to force extra service on me. Other places have always tried to do "ext Always receive fast, friendly service and just the service I need - don't try to force extra service on me. Other places have always tried to do "extra" things EVERY TIME. Here, I occasionally just get an oil change. More

Excellent service I love Mark McClarty Ford! They are helpful and always take good care of every need quickly! I am so happy with our new Ford F-250 and our new F-150! I love Mark McClarty Ford! They are helpful and always take good care of every need quickly! I am so happy with our new Ford F-250 and our new F-150! More

Great Service! Tia communicated with me daily to let me know the status of my repairs. She was very responsive to my questions and made sure that I understood every Tia communicated with me daily to let me know the status of my repairs. She was very responsive to my questions and made sure that I understood everything that was being done to my vehicle. More

I am very happy with McLarty Ford , The people that work there get you in and out as quick as possible. They are as good to work with as they come , The people that work there get you in and out as quick as possible. They are as good to work with as they come More

Service Your service department once again met what service is about! A company is no better than your people. he pointed out things that I need to be aware o Your service department once again met what service is about! A company is no better than your people. he pointed out things that I need to be aware of going forward. More

Oil change Come to ya’ll because of Justin He has never led me wrong Do wish ya’ll scheduled appts That would work best for me Come to ya’ll because of Justin He has never led me wrong Do wish ya’ll scheduled appts That would work best for me More