Mark McLarty Ford - Service Center

They go the extra mile I have now used McLarty Lincoln service twice. Tia has been fantastic. She has made sure that my needs were taken care of. Due to the nature of my bus I have now used McLarty Lincoln service twice. Tia has been fantastic. She has made sure that my needs were taken care of. Due to the nature of my business, having someone pick up my car & bring it back is incredible! More

took care of problem Always friendly and helpful. Justin is an excellent representative of the company. the atmosphere of the waiting room is comfortable and friendly. Always friendly and helpful. Justin is an excellent representative of the company. the atmosphere of the waiting room is comfortable and friendly. Coffee is good too. More

Superior service We we traveling to Texas in our F350 pulling a 5th wheel trailer. It was Saturday after Christmas. About one mile out of North Little Rock on I 40 t We we traveling to Texas in our F350 pulling a 5th wheel trailer. It was Saturday after Christmas. About one mile out of North Little Rock on I 40 the truck had mechanical problems. I call another Ford dealer twice and after no one picked up in the service dept, or returned my call, I called McLarty Ford. I spoke with Nicole Wilson in the service dept, and she told me they would not be able to look at it until Monday. We then called out emergency road service and it found a Firestone that could look at it. The truck was towed there, but they discovered a valve problem and could not do the work. I called Nicole at McLarty and she took the information on my truck and what Firestone had found. I informed her a tow truck was on the way and she told me she would wait for us to arrive. When I arrived, she got everything ready for the truck to be worked on Monday and even helped with the car rental. When all was said and done, it was well after the time the dealership closed. Nicole Wilson is the GREATEST. Give her a raise. She is what makes a dealership SUPERIOR. Dave More

Issue with new vehicle Figured out problem and fixed without costing the amount initially quoted which was significantly more. Great service and easily set up rents car. Ver Figured out problem and fixed without costing the amount initially quoted which was significantly more. Great service and easily set up rents car. Very helpful. More

I goa new serpentine belt and tensioner. Although the wait was lengthy, I was very pleased with the results. And I had as couple of cappuccinos while I waited. The personel are very nice, f Although the wait was lengthy, I was very pleased with the results. And I had as couple of cappuccinos while I waited. The personel are very nice, friendly, and helpful More

Very helpful in solving the issues We received a notification of recall on our blue 2018 F150 truck. An appointment with Ford was made for us and the truck was checked out and fixed. We received a notification of recall on our blue 2018 F150 truck. An appointment with Ford was made for us and the truck was checked out and fixed. Thank you so much. More

Great and within given time. Very clear on service to be done upfront. After purchasing a new Ford F250 truck, salesman Ronnie Sanders followed through with my concerns and the s Very clear on service to be done upfront. After purchasing a new Ford F250 truck, salesman Ronnie Sanders followed through with my concerns and the service department took care of the installation and completed a warranty recall while we there. More

Oil Change (The works) Upon arrival I was not greeted or acknowledged in any way. No one offered to help or assist me for several minutes even though I was the only customer Upon arrival I was not greeted or acknowledged in any way. No one offered to help or assist me for several minutes even though I was the only customer standing in the area of the service desk where 2 employees were positioned. The customer service I received for this visit was not what I am used to receiving from Ford. I am hoping this visit was a one off. More

Airbag repair Somewhat disappointed... brought my MKX in for the airbag recall. The repair was completed and now my dash board has ridges and bumps in it. When I br Somewhat disappointed... brought my MKX in for the airbag recall. The repair was completed and now my dash board has ridges and bumps in it. When I brought it in the dashboard was smooth and flawless. Not happy is an understatement. Tai was awesome. Efficient and professional. More

The staff is very helpful The staff of Mark McLarty ford in the service department is very helpful and fast in there job! I brought my truck in for an oil change and tire rotat The staff of Mark McLarty ford in the service department is very helpful and fast in there job! I brought my truck in for an oil change and tire rotation, they had me taken care of in an hour or so and was out the door! My truck was clean as if no one had been it at all! I can not thank them enough for the great job the do and the care for my vechile they take such great care of!!! I didn’t catch the name of the lady that helped me, but her desk if you walk in from service bay was the last one on the right up against the wall More