Mark McLarty Ford - Service Center

Frustrating I arrived there past 1pm and left that place past 4pm just to do "the works". When I arrived there, someone came and told me to leave the keys in the I arrived there past 1pm and left that place past 4pm just to do "the works". When I arrived there, someone came and told me to leave the keys in the truck and that and someone would get back to me. I sat and waited, saw people come and go. Eventually, someone came asking who the owner of the truck was. I stood up and noticed that he was talking about my truck. By this time the truck had been moved from where I initially parked it. I thought they had worked on it but to my surprise I was being asked by the service advisor what I wanted done on the truck. The works, I responded. After about 40 minutes the advisor came and told me my truck was ready. He advised on what was done and what needed to be done. He said the battery was okay, but I told him that the battery light had been showing on the dashboard, but he said today it's okay. I left at about 4:45pm, on my way home, the battery light came on. I am left to wonder whether or not a thorough job was done on my truck. More

Good Job My oil change service on my 2016 F-150 was done quickly. They discovered damage to one of the tires, and, at my request, swapped it for the spare. My oil change service on my 2016 F-150 was done quickly. They discovered damage to one of the tires, and, at my request, swapped it for the spare. More

Vehicle service Prompt service, kept me well informed, offered discount after delay due to tire not arriving within the hour from their contracted delivery service. J Prompt service, kept me well informed, offered discount after delay due to tire not arriving within the hour from their contracted delivery service. Jim went above and beyond to ensure I was satisfied. Cliff gave me a ride to and from since there was a delay. Always a positive attitude and joy to talk with. Matt A. More

Always a Pleasure Allen takes care of me, each time I come in. He is responsive to calls and promptly returns any he misses. He has resolved minor quibbles profession Allen takes care of me, each time I come in. He is responsive to calls and promptly returns any he misses. He has resolved minor quibbles professionally and satisfactorily. I have never left the shop unhappy. More

Job well done! I scheduled the service before hand, and they had to get some parts (tires) from elsewhere. When we got there, they had the parts on hand. I scheduled the service before hand, and they had to get some parts (tires) from elsewhere. When we got there, they had the parts on hand. More

Warrant service warran Warranty service took longer than expected. Service center has always provided excellent courteous service. Service advisor Alan Buck took excellent Warranty service took longer than expected. Service center has always provided excellent courteous service. Service advisor Alan Buck took excellent care with the vehicle and my concerns. More

Great service Allen Buck was excellent. He took care of me from the moment I hit the door. Went above and beyond to solve my issue. Great experience. Allen Buck was excellent. He took care of me from the moment I hit the door. Went above and beyond to solve my issue. Great experience. More

Oil change Quick & professional. A real nice experience, everyone is professional & courteous. The waiting area is really clean & comfortable. Snacks provided d Quick & professional. A real nice experience, everyone is professional & courteous. The waiting area is really clean & comfortable. Snacks provided during the wait. The wait was not very long. More

Poor customer service and workmanship Purchased a car here and everyone was helpful. From customer service to the technicians . I got my oil changed and custom things done a few times and Purchased a car here and everyone was helpful. From customer service to the technicians . I got my oil changed and custom things done a few times and felt I was appreciated. Then one weekend I got my normal oil change and was charged over double for it. Rep stated that oil prices went up. Got my tires rotated as well. When I got 30-40 mins away from the shop i received a call from the rep stating that I was overcharged, asked for refund for the price difference rep stated we’d just make sure next time you come you are charged right . Advised him that I was hearing noise from the wheelwell as well, brought it back and was basically told they didn’t have time to look at it and just to get new tires. Asked could they switch them back and was told to come back another day ...came back another day and was told it’s no sense in changing them back because of the tires. Asked was that the reason of the noise the tech stated he doesn’t know because he’s not a certified tech and was giving keys and left there . I just feel like they don’t care about the customer. I don’t know what changed I felt valued before and the last 4-5 visits have been poor. I will not be goin back anymore and advised my mom(who I recommended she by a car this dealership and she did) not to as well. I hope no one else is experiencing the discrimination that I have there and that changes are made. More

Staff is very friendly and extremely helpful! Justin was great to work with. He was knowledgeable and answered all of my many questions. I appreciate him calling to get permission to change or add Justin was great to work with. He was knowledgeable and answered all of my many questions. I appreciate him calling to get permission to change or add things to the service. Though I do not know them by name, other staff members were just as friendly. A very pleasant first experience at the dealership service department indeed! Thank you! More