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Mark McLarty Ford - Service Center

Little Rock, AR

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517 Reviews

517 Reviews of Mark McLarty Ford - Service Center

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June 23, 2018

service repairs My vehicle had a small dent while in the service dept. Before we could arrange the repairs at your dealership, I was put in hospital with pneumonia a More

by CSGATES45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Veuleman, Lee Moore
Jun 25, 2018 -

Mark McLarty Ford responded

We are very happy to hear you had a great service experience! Thank you for sharing your positive feedback with us! We do appreciate you and were happy to help! Thanks again for your business!

June 23, 2018

Excellent service Jimmy always exceeds expectations. My service visits are always a no hassle event. My wait time is always as estimated when I arrive. I enjoy dealing More

by KEMPDBK01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Veuleman, Shona McAtee
Jun 25, 2018 -

Mark McLarty Ford responded

We are happy to hear Jimmy and our team made sure you had a great service experience! Thank you for the positive feedback! We appreciate you!

June 22, 2018

Great He kept me informed of every step of the service and madr recommendations for future service items. Service person was very professional, timely and More

by MARY.DAVIS8415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Mark McLarty Ford responded

Mary, thank you for the positive feedback! We are happy to hear you had a great experience with us! We appreciate you!

June 22, 2018

Great Service Had an appointment no wait time for them to get to my vehicle and service advisor kept me posted on the status of my vehicle. More

by TALMA.D.TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

Mark McLarty Ford responded

Talma, thank you for the positive feedback! We are happy to know you had a great service visit with our team! We appreciate you and your business!

June 22, 2018

Not customer driven. They just stare at you 😐 No return calls. Vehicle had parts and covers on passenger floor. Could not get courtesy ride at my convenience. The part that was replaced was broken More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy tried to help but service department wouldn’t answer her either
Jun 22, 2018 -

Mark McLarty Ford responded

Greg, we sincerely apologize for your experience. We will alert our management team of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback. Again, we are sorry for the frustration and inconvenience this has caused you.

June 21, 2018

they took very good care of me and my truck they just give good service, will always have my truck service there. I had own a 2010 ford truck before and had it serviced there.. More

by BADASSBUCK375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : willie chester
Jun 21, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are glad to know we provide great service to your vehicle! We appreciate you and your business!

June 20, 2018

Justin was great and so was my experience. They listened to my issue, got parts ordered quickly and made sure I had a rental that was covered under my warranty. They also rechecked my vehicle b More

by CLASHLEYII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are happy to hear you had a great service experience at our dealership! We appreciate you and your business!

June 20, 2018

Fabulous Service Dept Everyone is very helpful with information and questions as well as super friendly! Highly recommend Justin and the service dept at McLarty Ford in Nor More

by TERESA DEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Habel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2018 -

Mark McLarty Ford responded

Teresa, thank you for the great feedback! We are glad to know our team made sure you had an excellent service experience! We appreciate you!

June 20, 2018

Great service department We always receive great service for both of our vehicles at your service department. The service department is always friendly and offers straightfor More

by williameric54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shona McAtee
Jun 20, 2018 -

Mark McLarty Ford responded

Thank you so much for the great review! We are thrilled to know you had a great experience with our service! We appreciate you and your business! Thanks again!

June 19, 2018

Excellent Service at a reasonable price. It is always a pleasure to work with Allen Buck. He is very professional and does an excellent job taking care of my Ford Fo More

by CRAIGGERARD_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2018 -

Mark McLarty Ford responded

We are happy to hear you had an excellent service experience with our team! We appreciate your positive feedback! Thank you so much for your business!

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