Mark McLarty Ford - Service Center

Easy in & out service. Justin takes care of me.I had an appointment for 10:00 and was out by 11:00. Justin explained what was done & why. Fast check out. Justin takes care of me.I had an appointment for 10:00 and was out by 11:00. Justin explained what was done & why. Fast check out. More

Quick, effective, satisfied Been having issues with my new truck and between service and sales they have been helpful. Hopfully it’s fixed now and I don’t have to come back but i Been having issues with my new truck and between service and sales they have been helpful. Hopfully it’s fixed now and I don’t have to come back but if I do I know I will be taken care of More

Check Engine Light I just want to thank Lee and Justin for being the utmost helpful people I have encountered at McClarty Ford. My check engine light came on one Friday I just want to thank Lee and Justin for being the utmost helpful people I have encountered at McClarty Ford. My check engine light came on one Friday and I called the service department. The initial contact that I spoke with was Nicole and I informed her of my problem of which she responded in a rude way and told me that it’s a car and that’s it’s man made. Well I’m pretty sure that not comforting to a customer and not helpful at all to the situation so I hung up and called back to speak with the service manager who was very nice and understanding. He advised me to bring my car in that Saturday morning so that they could run a diagnostic test to find out what the issue was and by the way Nicole told me there was no one to do that on a Saturday. I brought the car in and was told what the issue was and I was only my warranty by 800 miles of which Lee told me that he would see if Ford would make an exception. They kept me informed along the process of submitting paperwork to Ford and decided that they would cover the cost of my repair. I am so grateful that they were very caring and that they helped take the pressure off of how I was going to pay for the repair. I have since gotten an extended warranty that I didn’t think I would need because I purchased a brand new car. Well I have learned that they too can have problems. Thank you all so much for caring and being so professional in handling my situation. God Bless you both Lee and Justin!! More

My car was in for a recall and some air conditioner work. Im not feeling really good today so thank you for the car rental while my car was in for recall work plus some other work too. Im not feeling really good today so thank you for the car rental while my car was in for recall work plus some other work too. More

Best service available. I took my vehicle in because the touchscreen wasn't working. They diagnosed the problem and ordered the part and let me get my vehicle back until the I took my vehicle in because the touchscreen wasn't working. They diagnosed the problem and ordered the part and let me get my vehicle back until the part came in. The technician assigned to my vehicle had a personal matter that came up but I still had my car back very quickly. The service staff kept me up to date throughout the whole process. More

Quality service with Dynamic Customer Service! Allen was great to work with from my frantic phone call until my truck was fixed. I have received great mechanical & customer service from McLarty. Allen was great to work with from my frantic phone call until my truck was fixed. I have received great mechanical & customer service from McLarty. More

Waste of my time and my money Tried to make me perform a service that was not needed. Paid for a diagnostic for nothing at all. No used of any equipment needed. I really felt like Tried to make me perform a service that was not needed. Paid for a diagnostic for nothing at all. No used of any equipment needed. I really felt like i got robbed. More

Service Good service, didn’t take long for service. Friendly, courteous and professional. Would recommend Mclarty Ford for service. No need for reservations. Good service, didn’t take long for service. Friendly, courteous and professional. Would recommend Mclarty Ford for service. No need for reservations. No long wait. And no hassle. Just good service. More

Good communication, time frames met, great service Tia and Cliff kept me informed and all commitments were met. The car was serviced and beautifully detailed when returned. The Lincoln Service Valet Pr Tia and Cliff kept me informed and all commitments were met. The car was serviced and beautifully detailed when returned. The Lincoln Service Valet Program is super convenient and a great reason to buy a Lincoln product. Your dealership performs the Program spotlessly. More

knocking in rear end. kept the vehicle a couple of days and gave us a rental to drive while the problem was being fix. also call us to give progress on the vehicle while it kept the vehicle a couple of days and gave us a rental to drive while the problem was being fix. also call us to give progress on the vehicle while it was being serviced. More