Mark McLarty Ford - Service Center

good work They have a very comfortable waiting area. All of the staff is very friendly. They have always done good work for my car. They pay attention to detail They have a very comfortable waiting area. All of the staff is very friendly. They have always done good work for my car. They pay attention to detail. More

Waited for nothing I returned to the dealership for them to finish some recall work. While there I wanted them to fix my leaky sunroof. I told them the exact locations I returned to the dealership for them to finish some recall work. While there I wanted them to fix my leaky sunroof. I told them the exact locations where it was leaking and it had Ben that way for quite some time. After leaving my vehicle for 3 hours past my appointment time and then waiting another 3 hours I left with my vehicle in the exact same shape I brought it in for (except for the warranty work) and $140 lighter in my wallet. The $140 was for diagnostics to confirm my sunroof was leaking. They charged me to find something I already knew. However, Tia was amazing to work with. More

Good work I had to wait approximately 2 hours for an oil change but other that... it was a good experience. The staff in the waiting area were all super sweet! I had to wait approximately 2 hours for an oil change but other that... it was a good experience. The staff in the waiting area were all super sweet! More

Good service, but.. Staff was friendly, courteous and provided good information about the issues with my truck. There was no long wait and smiles on staff in the service Staff was friendly, courteous and provided good information about the issues with my truck. There was no long wait and smiles on staff in the service area. My one complaint, there is now a scratch on the driver side back door where the work was being done that was not there before I brought the truck in for service. I normally keep my truck clean and I noticed the scratch the moment I got home from picking up my truck. That part I am not happy with. More

oil change Always enjoy getting my oil changed at McLartys Ford. Easy to get there, pleasant to wait for car, nice people. Prices are comparable to others. Always enjoy getting my oil changed at McLartys Ford. Easy to get there, pleasant to wait for car, nice people. Prices are comparable to others. More

The best Ford dealer ever Mr. Allen is very professional and very accommodating. I am on my way to Chicago and my doors suddenly wont close. I tried to go to other Ford dealers Mr. Allen is very professional and very accommodating. I am on my way to Chicago and my doors suddenly wont close. I tried to go to other Ford dealers but they say I have to wait 5 days for them to accomodate me. I called Mac Mclarty Ford and there was Allen my life saver. He immediately jump into action ordered the parts needed and told me I can immediately go there to fix my car. They fix my doors in a very timely manner and even replaced the air filters that needed to be change. My car is in perfect condition thanks to the wonderful people there. My trip would have been a disaster if not for them. Thank you very much! Keep up the good work and I know you guys will make many more people happy by solving their problems. More

1st service This was my 1st service visit with the new car. I was really impressed with my experience. Scheduled it for 10:30 arrived at 9:00 dropped the car and This was my 1st service visit with the new car. I was really impressed with my experience. Scheduled it for 10:30 arrived at 9:00 dropped the car and was called back by 9:38 to come pick it up. Honestly I was expecting to be told I need more then was necessary but that wasn't the case. Very nice and friendly staff. Great job More

Very professional and personal service. When I pulled into the service area I was promptly greeted by a service advisor. After I explained the service needed, the advisor showed me to a wait When I pulled into the service area I was promptly greeted by a service advisor. After I explained the service needed, the advisor showed me to a waiting area. This area had everything that a customer would need, while waiting for their vehicle. The coffee bar was a pleasant surprise! My vehicle was ready to go in the time promised, which is a rarity these days. I wouldn't go to any other place for service on my Ford Escape. Carl More

My customer service review Everyone at Mark McLarty was so nice, friendly and helpful. I was very impressed with the customer service representative named Allen Buck. He arran Everyone at Mark McLarty was so nice, friendly and helpful. I was very impressed with the customer service representative named Allen Buck. He arranged for a driver to take me to work and back to the dealership as well as answering all my questions. The coffee was good too. I always appreciate good customer service. More

Appreciation of McLarty Ford Service Staff. Allen and staff are attentive, personable and remember their customers, even after 6 months. As a woman, I sincerely appreciate their professionalism Allen and staff are attentive, personable and remember their customers, even after 6 months. As a woman, I sincerely appreciate their professionalism when helping me. More