Mark McLarty Ford - Service Center

Better than expected I’ve been screwed by plenty of dealers over my life but not McLarty Ford. Tia Mcloud is my service advisor and I HIGHLY recommend. Everything done as I’ve been screwed by plenty of dealers over my life but not McLarty Ford. Tia Mcloud is my service advisor and I HIGHLY recommend. Everything done as it should be. Don’t sell you anything you don’t need and they keep you up to date every step of the way. Go see them. More

dissatisfied Was charged with diagnostic fee but could not figure out problem with the vehicle. Found $1900 worth of other “problems” that they wanted to fix. When Was charged with diagnostic fee but could not figure out problem with the vehicle. Found $1900 worth of other “problems” that they wanted to fix. When I stated I couldn’t afford them they decreased what they said they would do to $1300. Then when I said I would just come and pick up the car I was told that they would just do a recall and one other fix for $260. I said I didn’t want anything done since it wouldn’t fix the original reason for the visit. Then was told I would be charged $140 for a diagnostic fee. When I questioned this charge I was told “I gotta pay my service guy for his work.” Felt that I was getting a hard sale on work that wouldn’t fix the problem. More

Basic Oil change I just went in for a basic oil change and tire rotation. They were short staffed so all in all it took a while (almost 3 hours) but in their defense t I just went in for a basic oil change and tire rotation. They were short staffed so all in all it took a while (almost 3 hours) but in their defense they did warn me itd take a while. The staff was friendly. Overall no complaints, I was happy with the service provided. More

As usual, great service and great folks As usual, another great service call at McClarty Ford. Justin and Shona were interested in me and made every attempt to provide quality service call. As usual, another great service call at McClarty Ford. Justin and Shona were interested in me and made every attempt to provide quality service call. More

Purpose of visit was to purchase tires for my F-150 Visited mclarty ford service department to purchase new tires for my F-150. I called service department first to see if I needed appointment and was t Visited mclarty ford service department to purchase new tires for my F-150. I called service department first to see if I needed appointment and was told no appointment necessary and if I wanted to come in right then they would take care of it. I did and they put new tires on. The total price was actually lower than what I was quoted so that was ok with me. They had refreshments to include fresh baked cinnamon roles for those waiting in service department. The staff were nice and professional. I was very pleased with the service department. Nicole was my service advisor and she done an outstanding job. More

Took 8 days too long. People are friendly. It too way to long for the repair to be done. I feel like when someone drop up to wait. My vehicle would be put on hold. I was to People are friendly. It too way to long for the repair to be done. I feel like when someone drop up to wait. My vehicle would be put on hold. I was told it would only take a couple of days. More

Fast and friendly! I called up Allen Buck with a problem and he had me in the shop ASAP. He is great! I highly recommend Allen and McLarty. I called up Allen Buck with a problem and he had me in the shop ASAP. He is great! I highly recommend Allen and McLarty. More

Great Service Center Great service center. Nice, clean place with friendly, helpful staff. The last few times I’ve been, they’ve had me in and out in no-time! Great service center. Nice, clean place with friendly, helpful staff. The last few times I’ve been, they’ve had me in and out in no-time! More

Car Service I discussed work for my car with Allen Buck. It was going to take longer than normal so Allen put me in a rental and allowed me to go home. He kept me I discussed work for my car with Allen Buck. It was going to take longer than normal so Allen put me in a rental and allowed me to go home. He kept me in touch by phone about my service so I always knew what to expect. I kept the rental longer than I thought I would but enjoyed it so much I did not mind. Allen Buck is SO GREAT to work with I hope to work with him for a long time. More

Check engine light...traveling I was on the road from Houston to Michigan and my check engine light came on...never a good feeling for a woman and her dog with 2 more long days of d I was on the road from Houston to Michigan and my check engine light came on...never a good feeling for a woman and her dog with 2 more long days of driving. I checked into my motel after 10 pm. I googled Ford dealers near me...and McLarty Ford was the closest...about 10 minutes away. I looked at the website and I was able to do a live chat AND schedule my service appointment for the first thing the next morning. My service consultant kept me up to date on the progeress. I used the courtesy ride to and from the dealership. People were competent and friendly. Repairs made, I had full confidence in driving without further problems. If I lived in Little Rock...this would be my prefered dealership. More