Mark McLarty Ford - Service Center

Just a nice place to take your car. Customer service was friendly waiting area was nice. I would be going back staff are friendly and nice keep good work up. Friendly friendly service. Customer service was friendly waiting area was nice. I would be going back staff are friendly and nice keep good work up. Friendly friendly service. More

Recall Service Allen took great care of me during my service visit giving a very detailed explanation of what was needed. I recommend Allen for any service visit. Allen took great care of me during my service visit giving a very detailed explanation of what was needed. I recommend Allen for any service visit. More

Fast and friendly Very helpful. Fast and friendly service. I will continue to use the ford service department. They took the time to explain everything and answer any Very helpful. Fast and friendly service. I will continue to use the ford service department. They took the time to explain everything and answer any questions. More

After the first 10 minutes, all was well. Everything went well once I knew what to do upon arrival. I drove up and waited for someone to come out and ask me what I needed, Well, I waited almos Everything went well once I knew what to do upon arrival. I drove up and waited for someone to come out and ask me what I needed, Well, I waited almost 10 minutes and no one said anything even though some walked by and others were in the window.. Finally, a worker told me to go inside and ask for Tia, that she was the Lincoln person. She couldn’t see me from her office so it wasn’t her fault, but the others could and should have told her or motioned for me to come inside. Easily correctable. Everything else was fine! More

Excellent service Super friendly and helpful service got done quick as well! They made me feel as if I was in a secondary family waiting for my trucks light to be fixed Super friendly and helpful service got done quick as well! They made me feel as if I was in a secondary family waiting for my trucks light to be fixed More

Excellent customer service Concerned about the vehicle that was bought, has been back to the dealer for multiple issues since it was purchased, warranty purchased isn't bumper t Concerned about the vehicle that was bought, has been back to the dealer for multiple issues since it was purchased, warranty purchased isn't bumper to bumper as described when purchased More

Scheduled maintenance The staff worked with me, even though I had them chasing a phantom noise. I trust my aging car to the professionals there, and will do so in the futur The staff worked with me, even though I had them chasing a phantom noise. I trust my aging car to the professionals there, and will do so in the future! More

Schedule service and recall Fast and accommodating, was able to get me in and out in about two hours. Great experience. Glen in service department was very helpful and efficient. Fast and accommodating, was able to get me in and out in about two hours. Great experience. Glen in service department was very helpful and efficient. More

Best service I called tia at 8am got a appointment for 830am she got me and out. I own my own business and my time is very valuable and she understands that to be I called tia at 8am got a appointment for 830am she got me and out. I own my own business and my time is very valuable and she understands that to be taken care of like it well theres no dollar amount u can place on it. Thanks to tia and the staff at mark mclarty Ford More

Terrible service from Service Department Left vehicle on 11/24/18 with questionable water pump problem. We called on 11/26/18 for update on vehicle. 1st response was that vehicle couldn’t be Left vehicle on 11/24/18 with questionable water pump problem. We called on 11/26/18 for update on vehicle. 1st response was that vehicle couldn’t be located. After further searching, vehicle was located. Getting any information from the Service Department was extremely slow. On 11/28, we went to dealership to check on progress. Nothing had been done. After speaking with the Service Department Manager, we were told that vehicle would now be looked at. It was determined that vehicle only needed water T above the water pump. Vehicle was finally completed 11/29/18. Communication from the Service Department to owner is terrible. We purchased an extended warranty with this vehicle & if this is how customers are routinely treated, we would have had second thoughts about purchasing a vehicle from this dealership. Disgusted & disappointed. More