Mark McLarty Ford

Brittany Groteguth came out and met us on the lot, we were just walking around looking at tucks while our 2012 Ford F-150 was at service for an oil change. She was very friendly, not pushy, and offered t were just walking around looking at tucks while our 2012 Ford F-150 was at service for an oil change. She was very friendly, not pushy, and offered to help us find what we were looking for. She said if we would go inside with her, she could find what we were looking for on the computer. We told her we weren't really in the market to buy, we had a vehicle at service and were just passing the time. She gave us her business card and said if she could ever help us, please call or if we saw something on the lot today and just had any questions, please come in and find her. So, we continued looking around, talking about the different trucks and styles. Then we saw it! The truck that my husband had wanted when we bought the 2012, but couldn't afford at the time. A 2013 Ford F150 Lariat, white (like ours) but with tan leather interior, heated and cooled seats, navigation, you name it! It had ALL the bells and whistles! And to top it off, it was on a Red Tag Sale! We went inside and found Brittany, she looked it up and said that it also had some other dealer incentives for more money off. We couldn't believe it! While we filled out the paperwork, James Williams (the dealerships New Car Director and the man we bought our 2012 F150 from) came out to welcome us back to the dealership and let us know that he was going to help Brittany get us the best deal he could. And he sure did! I have bought four vehicles from North Point since 2004, they have always treated me well and fair and given me the best deals on vehicles. I did shop around for prices at other dealerships before going to them and no one can ever beat them for price and I know that no one is as nice as they are! Thank you, North Point Ford, Brittany Groteguth, James Williams, and J. Carlos Bautista (the financial manager who led us through all the paperwork and made it so easy for us!) you have made me once again a 100% Completely Satisfied Customer! I won't buy from anyone else! More

Searched the Internet and found truck looking for and called them and spoke with freddie. Went by dealership and had great experience with him and dealer. Great ease with f/I and would buy again. Nice sa called them and spoke with freddie. Went by dealership and had great experience with him and dealer. Great ease with f/I and would buy again. Nice salesman More

I went to North Point Ford Lincoln looking to purchase a good used or possibly a new car. I walked into the showroom and was greeted by a very friendly receptionist lady whom asked if I needed help to which good used or possibly a new car. I walked into the showroom and was greeted by a very friendly receptionist lady whom asked if I needed help to which I responded yes, that I am looking to purchase either a used or new car. She very quickly and politely paged for an available salesperson to come to the showroom that a guest was waiting. I smiled and said thank you then stepped to the side so she could assist other customers that were coming in. I walked at the most 10 feet away and started looking at a new Ford Flex in the showroom to pass the time. After waiting patiently for about 15 minutes of waiting and watching every customer that came in after me get help from a salesperson and then someone in the sales tower in the showroom call for any salesperson without a customer to come to the sales tower for I'm assuming a meeting I decided to walk away as obviously I wasn't important enough for someone to help me with deciding on a vehicle. More

Whenever we have had to bring our car in for service or something else, the dealership and personnel have been great. They always call and give us an estimate before doing the work and they finish the wor something else, the dealership and personnel have been great. They always call and give us an estimate before doing the work and they finish the work in a timely manner. We have been very satisfied with the work they have done for us on our car. More

I have purchased two Expeditions from North Point Ford and Rich has sold me both of them. I must say it's been a pleasant experience both times. Rich worked hard both times to get the deal we both can liv and Rich has sold me both of them. I must say it's been a pleasant experience both times. Rich worked hard both times to get the deal we both can live with. My daughter went to see them the next day and bought a 2013 Explorer from Rich.We're sold on North point and Richard Whitaker!! More

This was the best car buying experience I have ever had. Jim Puckett was a true professional and went above and beyond to help me get the best deal possible. I wish more car sales personnel could learn from Jim Puckett was a true professional and went above and beyond to help me get the best deal possible. I wish more car sales personnel could learn from him. I hope he is still working there the next time I need to purchase a new vehicle. I have purchased several cars over the years and no sales person has even came close to Jim's professionalism. Thanks Jim! More

My father located a car for me and gave me a blank check to purchase the car. I thought the price was too high for the mileage and age of the car and told the salesman what I was willing to write the check to purchase the car. I thought the price was too high for the mileage and age of the car and told the salesman what I was willing to write the check for. He could have just said no and I would have left. However, as I was trying to negotiate with him (Rich Whitaker) the used car sales manager (Tim Starks) joined us at the desk and began to antagonize and be extremely disrespectful to my boyfriend who had gone with me. We left the dealership and Mr. Starks followed us out yelling that I should go car shopping alone. (My boyfriend had asked some questions regarding the Blue Book value of the car that they did not want to answer.) Unbeknownst to me, Mr. Whitaker had taken the insurance and registration paperwork from my car without my permission or consent. Because of the horrible attempt to give them money failed, my boyfriend and I left the dealership. We were a few miles on the way back home (to Fayetteville) when Mr. Whitaker called and told me he had the papers and would return them. Of course he never did. I even offered to send a self addressed, stamped envelope. More

Before I purchased the car, everyone was curteous & friendly. The paperwork was rushed & misleading. I was told I would get a payment book & it never happened. I had to call the manager because the "pa friendly. The paperwork was rushed & misleading. I was told I would get a payment book & it never happened. I had to call the manager because the "paper work" guy James Spears didn't get them to me as he promised & when I did get them, it was after the 30 day "lemon law" had expired. The undercarriage in the front of the car was cracked & the defrost was minimal in the rain. More