Mark McLarty Ford

Whenever we have had to bring our car in for service or something else, the dealership and personnel have been great. They always call and give us an estimate before doing the work and they finish the wor something else, the dealership and personnel have been great. They always call and give us an estimate before doing the work and they finish the work in a timely manner. We have been very satisfied with the work they have done for us on our car. More

I have purchased two Expeditions from North Point Ford and Rich has sold me both of them. I must say it's been a pleasant experience both times. Rich worked hard both times to get the deal we both can liv and Rich has sold me both of them. I must say it's been a pleasant experience both times. Rich worked hard both times to get the deal we both can live with. My daughter went to see them the next day and bought a 2013 Explorer from Rich.We're sold on North point and Richard Whitaker!! More

This was the best car buying experience I have ever had. Jim Puckett was a true professional and went above and beyond to help me get the best deal possible. I wish more car sales personnel could learn from Jim Puckett was a true professional and went above and beyond to help me get the best deal possible. I wish more car sales personnel could learn from him. I hope he is still working there the next time I need to purchase a new vehicle. I have purchased several cars over the years and no sales person has even came close to Jim's professionalism. Thanks Jim! More

My father located a car for me and gave me a blank check to purchase the car. I thought the price was too high for the mileage and age of the car and told the salesman what I was willing to write the check to purchase the car. I thought the price was too high for the mileage and age of the car and told the salesman what I was willing to write the check for. He could have just said no and I would have left. However, as I was trying to negotiate with him (Rich Whitaker) the used car sales manager (Tim Starks) joined us at the desk and began to antagonize and be extremely disrespectful to my boyfriend who had gone with me. We left the dealership and Mr. Starks followed us out yelling that I should go car shopping alone. (My boyfriend had asked some questions regarding the Blue Book value of the car that they did not want to answer.) Unbeknownst to me, Mr. Whitaker had taken the insurance and registration paperwork from my car without my permission or consent. Because of the horrible attempt to give them money failed, my boyfriend and I left the dealership. We were a few miles on the way back home (to Fayetteville) when Mr. Whitaker called and told me he had the papers and would return them. Of course he never did. I even offered to send a self addressed, stamped envelope. More

Before I purchased the car, everyone was curteous & friendly. The paperwork was rushed & misleading. I was told I would get a payment book & it never happened. I had to call the manager because the "pa friendly. The paperwork was rushed & misleading. I was told I would get a payment book & it never happened. I had to call the manager because the "paper work" guy James Spears didn't get them to me as he promised & when I did get them, it was after the 30 day "lemon law" had expired. The undercarriage in the front of the car was cracked & the defrost was minimal in the rain. More

I have been doing business with North Point for over 10 years. Being as particular as I am, and very demanding about the things and places inwhich I make investments some dealerships simply cannot deliver years. Being as particular as I am, and very demanding about the things and places inwhich I make investments some dealerships simply cannot deliver. North Point took it as a challenge and have listened and adhered to my feedback. Several years back they brought back a real service manager, Lee. He made an impression on me, fixed my problem and my experience, so I came back. We continued to buy here. Alfonso was my sales associate, he was very helpful in finding the vehicle I selected and Chad in Finance wrapped it up in a nice package ensuring my financing was as I desired and not led by a banking institution. I rarely write reviews, but my entire family was pleased with this transaction. More

North Point Ford is the best Ford dealer I have ever used, for both sales and service. Recently, I bought a new (used) car, and all the staff were exceptionally friendly and helpful. I also felt that t used, for both sales and service. Recently, I bought a new (used) car, and all the staff were exceptionally friendly and helpful. I also felt that the price we arrived at for the car was very reasonable. Also, the service department is outstanding. They are honest, fast, and thorough. I would highly recommend this dealership for both sales and service. More

Bought a new F150 here. Carlos was very knowledgable, friendly, and helpful. Never felt pressured by anyone to make a purchase. Financing was a breeze and was a painless process. My experience was what b friendly, and helpful. Never felt pressured by anyone to make a purchase. Financing was a breeze and was a painless process. My experience was what buying a vehicle should be like. Plan to continue doing business with North Point and would recommend them highly to anyone. More

They were honest and forthright; they quoted a very reasonable price up front. The salesman, Jerry Bonds, went above and beyond what was necessary, trying to give me the best buying experience possi reasonable price up front. The salesman, Jerry Bonds, went above and beyond what was necessary, trying to give me the best buying experience possible. He even drove a new car out to my house and took my car in himself for use while the remote starter was being installed. He truly seemed concerned, and wanted me to be happy. I'd be happy to work with him again, and would definitely recommend him to a friend. More

Sammy and the employees at North Point Ford were extremely friendly and helpful when we visited the dealership looking for a new car. We were not sure if we were ready to purchase and our situation extremely friendly and helpful when we visited the dealership looking for a new car. We were not sure if we were ready to purchase and our situation to Sammy and he took the time to show us all the options we had available to us and what impact they would have on our personal finances and how purchasing a car at that time or a month down the road would not differ that greatly. He listened to what we were looking for and found us the perfect car to match our needs and wants. We were given top dollar for our trade in. When we expressed concerns over financing he helped to soothe our nerves and walked us through the entire process painlessly. The managers and finance office were extremely helpful and explained everything that was taking place and helped us to feel better about our decision to purchase a vehicle. After signing all the paperwork, Sammy then walked us to our new vehicle and showed us how to operate all the gadgets, including the gas tank, trunk release, heating/cooling system, radio, etc. This was by far the best experience I have ever had at a car dealership and will be returning in the future for any car purchase! More