Mark McLarty Ford

My father located a car for me and gave me a blank check to purchase the car. I thought the price was too high for the mileage and age of the car and told the salesman what I was willing to write the check to purchase the car. I thought the price was too high for the mileage and age of the car and told the salesman what I was willing to write the check for. He could have just said no and I would have left. However, as I was trying to negotiate with him (Rich Whitaker) the used car sales manager (Tim Starks) joined us at the desk and began to antagonize and be extremely disrespectful to my boyfriend who had gone with me. We left the dealership and Mr. Starks followed us out yelling that I should go car shopping alone. (My boyfriend had asked some questions regarding the Blue Book value of the car that they did not want to answer.) Unbeknownst to me, Mr. Whitaker had taken the insurance and registration paperwork from my car without my permission or consent. Because of the horrible attempt to give them money failed, my boyfriend and I left the dealership. We were a few miles on the way back home (to Fayetteville) when Mr. Whitaker called and told me he had the papers and would return them. Of course he never did. I even offered to send a self addressed, stamped envelope. More

Before I purchased the car, everyone was curteous & friendly. The paperwork was rushed & misleading. I was told I would get a payment book & it never happened. I had to call the manager because the "pa friendly. The paperwork was rushed & misleading. I was told I would get a payment book & it never happened. I had to call the manager because the "paper work" guy James Spears didn't get them to me as he promised & when I did get them, it was after the 30 day "lemon law" had expired. The undercarriage in the front of the car was cracked & the defrost was minimal in the rain. More

I have been doing business with North Point for over 10 years. Being as particular as I am, and very demanding about the things and places inwhich I make investments some dealerships simply cannot deliver years. Being as particular as I am, and very demanding about the things and places inwhich I make investments some dealerships simply cannot deliver. North Point took it as a challenge and have listened and adhered to my feedback. Several years back they brought back a real service manager, Lee. He made an impression on me, fixed my problem and my experience, so I came back. We continued to buy here. Alfonso was my sales associate, he was very helpful in finding the vehicle I selected and Chad in Finance wrapped it up in a nice package ensuring my financing was as I desired and not led by a banking institution. I rarely write reviews, but my entire family was pleased with this transaction. More

North Point Ford is the best Ford dealer I have ever used, for both sales and service. Recently, I bought a new (used) car, and all the staff were exceptionally friendly and helpful. I also felt that t used, for both sales and service. Recently, I bought a new (used) car, and all the staff were exceptionally friendly and helpful. I also felt that the price we arrived at for the car was very reasonable. Also, the service department is outstanding. They are honest, fast, and thorough. I would highly recommend this dealership for both sales and service. More

Bought a new F150 here. Carlos was very knowledgable, friendly, and helpful. Never felt pressured by anyone to make a purchase. Financing was a breeze and was a painless process. My experience was what b friendly, and helpful. Never felt pressured by anyone to make a purchase. Financing was a breeze and was a painless process. My experience was what buying a vehicle should be like. Plan to continue doing business with North Point and would recommend them highly to anyone. More

They were honest and forthright; they quoted a very reasonable price up front. The salesman, Jerry Bonds, went above and beyond what was necessary, trying to give me the best buying experience possi reasonable price up front. The salesman, Jerry Bonds, went above and beyond what was necessary, trying to give me the best buying experience possible. He even drove a new car out to my house and took my car in himself for use while the remote starter was being installed. He truly seemed concerned, and wanted me to be happy. I'd be happy to work with him again, and would definitely recommend him to a friend. More

Sammy and the employees at North Point Ford were extremely friendly and helpful when we visited the dealership looking for a new car. We were not sure if we were ready to purchase and our situation extremely friendly and helpful when we visited the dealership looking for a new car. We were not sure if we were ready to purchase and our situation to Sammy and he took the time to show us all the options we had available to us and what impact they would have on our personal finances and how purchasing a car at that time or a month down the road would not differ that greatly. He listened to what we were looking for and found us the perfect car to match our needs and wants. We were given top dollar for our trade in. When we expressed concerns over financing he helped to soothe our nerves and walked us through the entire process painlessly. The managers and finance office were extremely helpful and explained everything that was taking place and helped us to feel better about our decision to purchase a vehicle. After signing all the paperwork, Sammy then walked us to our new vehicle and showed us how to operate all the gadgets, including the gas tank, trunk release, heating/cooling system, radio, etc. This was by far the best experience I have ever had at a car dealership and will be returning in the future for any car purchase! More

The sales experience at North Point Ford (James Sullivan) was excellent. I really felt that I was provided with all the pertinent information to make the proper choice in vehicles. I also feel that the whole was excellent. I really felt that I was provided with all the pertinent information to make the proper choice in vehicles. I also feel that the whole team at NPFLM really takes care of there customers. I would say that this was by far the best car buying experience for me to date. Guy More

The customer service at North Point Ford were very helpful in finding the right car for me. They were friendly without being pushy or overbearing. Richard Whitaker was very patient and understanding w helpful in finding the right car for me. They were friendly without being pushy or overbearing. Richard Whitaker was very patient and understanding when I changed my mind about the color I wanted. He stayed late to make sure we got finished with the finance department and called the next day to let me know I could come by or call if I had any questions about my new car. We have purchased several vehicles through Rich at North Point Ford and we would be more than happy to recommend him to anyone looking for a new car. More

Jerry helped me find a vechicle that I could trade up to and helped me when my credit score was not the greatest, but he did find a car I could do and work with,,he kept lQQking for something and found it,, and helped me when my credit score was not the greatest, but he did find a car I could do and work with,,he kept lQQking for something and found it,,A BIG thankyou for that..the lady that did my paper work was not the friendliest, but I did work around her,,but found in general all others were great and friendly and always was there to help me..Jerry also went above board to help me when time wad running short to get granddaughter and gave us a loaner to get her.. and that shows he cared//thankyou northpoint for all the great help.. diAnne krebill More