Mark McLarty Ford

HORABLE TOOK MY CAR 2014 FOCUS IN WITH 589 MILES FOR A STRANGE NOICE WHILE THERE IT WAS DAMAGED THEY FIXED IT, DID NOT REPORT IT. NOW MY CAR IS DEPRECIATED DU TOOK MY CAR 2014 FOCUS IN WITH 589 MILES FOR A STRANGE NOICE WHILE THERE IT WAS DAMAGED THEY FIXED IT, DID NOT REPORT IT. NOW MY CAR IS DEPRECIATED DUE TO THE DAMAGE IT HAS. I HAVE TRIED TO TRADE IT IN AT OTHER DEALERSSHIPS AND HAVE BEEN ASKED ABOUT IT. I HAVE WENT TO NORTH POINT DUE TO THE EXTENDED WARRANTY SO THEY CAN REFUDN IT BACK TO THE LOAN AND HAVE BEEN TOLD IT IS NON REFUNDABLE... WHICH I HAVE JUST FOUND OUT DIFFERENT. SO NOW I AM GOING TO THE ATTORNEY GENERAL AND LETTING THEM KNOW WHAT THEY ARE DOING AND ABOUT THE DAMAGE TO THE CAR AND THEY DID NOT REPORT IT. I AM SURE THE DEALERSHIP WILL NOT LIKE THIS BUT SOMETHING HAS TO GIVE. THEY NEED TO WHAT IS RIGHT BY THIER CUSTOMERS. THEY NEED TO STOP TAKING ADVANTAGE OF THEM. MORE PEOPLE NEED TO START REPORTING THIS KIND OF THING. More

Don't walk-RUN from the service department! The service department, namely Alan and his supervisor David, are shockingly insincere and lacking any tack and depth in assisting with a problem they The service department, namely Alan and his supervisor David, are shockingly insincere and lacking any tack and depth in assisting with a problem they created in getting a service recall completed. I understand that a service recall isn't a money maker, but a new customer to Ford such as us would be. It is mind blowing that they have such an arrogant, sarcastic young man working the front desk and the phones. His is the first face that a customer sees as he represents their company and yet they allow his type of attitude and behavior toward customers, and a corporate customer as well. Word of mouth is everything in their business and they lose money everyday with the incompetency they have placed in the service department. I'll be writing letters to corporate to help them know the bomb they're sitting on. I'm glad they aren't the only game in town. More

Excellent Service I went in for the advertised Ford Works special. I was greeted at my car with a smile and a hand shake. I gave my request and was shown the lounge. Wh I went in for the advertised Ford Works special. I was greeted at my car with a smile and a hand shake. I gave my request and was shown the lounge. While in the service lounge I was offered soft drinks, coffee, and popcorn, WOW! After a reasonable wait my truck was done and I was checked out. Great service, I will return. More

No Words can explain it I have never seen a business like northpoint, the employees make it seem like they are doing you a favor but they could care less about helping you. I I have never seen a business like northpoint, the employees make it seem like they are doing you a favor but they could care less about helping you. I purchased a used car from them and I have not been happy since I pulled off the lot with it. They are a bunch of crooks. No one there wants to help you not even the general manager. I will never do any kind of business with them again. More

Unbelievable I purchased 2012 used suv from northpoint and after having it a week it was making strange noises so I took it to their service department I had to le I purchased 2012 used suv from northpoint and after having it a week it was making strange noises so I took it to their service department I had to leave it and they kept my car for 13 days and it was never fixed they nevered tried to reach out to me just horrible service all around More

Cash Money The salesman RAY was very unprofessional, he took a phone call while I was sitting at his desk discussing a car purcahse and just left me sitting ther The salesman RAY was very unprofessional, he took a phone call while I was sitting at his desk discussing a car purcahse and just left me sitting there while he walked off. I never experienced ungrateful service like that before and on top of that I had cash money to SPEND, they loss and someone elses GAIN. THESE SALESMEN/ WOMEN REALLY NEED TO STOP JUDGING PEOPLE More

Jinger Woodworth made our buying experience very pleasant. She is very professional and knowledgable of the vehicles we looked at and test drove. By the time we left she made us feel as though we pleasant. She is very professional and knowledgable of the vehicles we looked at and test drove. By the time we left she made us feel as though we were friends getting caught up with each other. We have already recommended her to our brother and sister-in-law and friends. We will definitely be asking for Jinger when we are ready to buy another vehicle from North Point Ford. You've got a great sales rep in Jinger Woodworth More