Mark McLarty Ford

Always a Pleasure Allen takes care of me, each time I come in. He is responsive to calls and promptly returns any he misses. He has resolved minor quibbles profession Allen takes care of me, each time I come in. He is responsive to calls and promptly returns any he misses. He has resolved minor quibbles professionally and satisfactorily. I have never left the shop unhappy. More

Job well done! I scheduled the service before hand, and they had to get some parts (tires) from elsewhere. When we got there, they had the parts on hand. I scheduled the service before hand, and they had to get some parts (tires) from elsewhere. When we got there, they had the parts on hand. More

Warrant service warran Warranty service took longer than expected. Service center has always provided excellent courteous service. Service advisor Alan Buck took excellent Warranty service took longer than expected. Service center has always provided excellent courteous service. Service advisor Alan Buck took excellent care with the vehicle and my concerns. More

Great service Allen Buck was excellent. He took care of me from the moment I hit the door. Went above and beyond to solve my issue. Great experience. Allen Buck was excellent. He took care of me from the moment I hit the door. Went above and beyond to solve my issue. Great experience. More

Oil change Quick & professional. A real nice experience, everyone is professional & courteous. The waiting area is really clean & comfortable. Snacks provided d Quick & professional. A real nice experience, everyone is professional & courteous. The waiting area is really clean & comfortable. Snacks provided during the wait. The wait was not very long. More

Outstanding buying experience John Fetherson went above and beyond making our car buying experience easy. Kevin Richardson also took care of us making sure we understood what we we John Fetherson went above and beyond making our car buying experience easy. Kevin Richardson also took care of us making sure we understood what we were needing to finalize our deal. More

Pleasantly and gratefully satisfied I want to express my greatest and deepest gratitude for such fine customer service and satisfaction with my new vehicle. I will enjoy it for years to I want to express my greatest and deepest gratitude for such fine customer service and satisfaction with my new vehicle. I will enjoy it for years to come. Thank you for everything. More

Professional through entire process Bill Carter is professional, polite and they deliver what they promise.. Bill Carter communicated with us whenever necessary even on his day off! Bill Bill Carter is professional, polite and they deliver what they promise.. Bill Carter communicated with us whenever necessary even on his day off! Bill also let us decide what we wanted without any high pressure More

Poor customer service and workmanship Purchased a car here and everyone was helpful. From customer service to the technicians . I got my oil changed and custom things done a few times and Purchased a car here and everyone was helpful. From customer service to the technicians . I got my oil changed and custom things done a few times and felt I was appreciated. Then one weekend I got my normal oil change and was charged over double for it. Rep stated that oil prices went up. Got my tires rotated as well. When I got 30-40 mins away from the shop i received a call from the rep stating that I was overcharged, asked for refund for the price difference rep stated we’d just make sure next time you come you are charged right . Advised him that I was hearing noise from the wheelwell as well, brought it back and was basically told they didn’t have time to look at it and just to get new tires. Asked could they switch them back and was told to come back another day ...came back another day and was told it’s no sense in changing them back because of the tires. Asked was that the reason of the noise the tech stated he doesn’t know because he’s not a certified tech and was giving keys and left there . I just feel like they don’t care about the customer. I don’t know what changed I felt valued before and the last 4-5 visits have been poor. I will not be goin back anymore and advised my mom(who I recommended she by a car this dealership and she did) not to as well. I hope no one else is experiencing the discrimination that I have there and that changes are made. More

Staff is very friendly and extremely helpful! Justin was great to work with. He was knowledgeable and answered all of my many questions. I appreciate him calling to get permission to change or add Justin was great to work with. He was knowledgeable and answered all of my many questions. I appreciate him calling to get permission to change or add things to the service. Though I do not know them by name, other staff members were just as friendly. A very pleasant first experience at the dealership service department indeed! Thank you! More