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Mark McLarty Ford

North Little Rock, AR

4.4
817 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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4400 Landers Rd

North Little Rock, AR

72117

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Showing 817 reviews

June 24, 2018

knocking in rear end. kept the vehicle a couple of days and gave us a rental to drive while the problem was being fix. also call us to give progress on the vehicle while it More

by anniehampton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

Mark McLarty Ford responded

Annie, thank you for the positive feedback! We are happy to hear you had a great service experience at our location! We appreciate you!

June 23, 2018

service repairs My vehicle had a small dent while in the service dept. Before we could arrange the repairs at your dealership, I was put in hospital with pneumonia a More

by CSGATES45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Veuleman, Lee Moore
Jun 25, 2018 -

Mark McLarty Ford responded

We are very happy to hear you had a great service experience! Thank you for sharing your positive feedback with us! We do appreciate you and were happy to help! Thanks again for your business!

June 23, 2018

Excellent service Jimmy always exceeds expectations. My service visits are always a no hassle event. My wait time is always as estimated when I arrive. I enjoy dealing More

by KEMPDBK01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Veuleman, Shona McAtee
Jun 25, 2018 -

Mark McLarty Ford responded

We are happy to hear Jimmy and our team made sure you had a great service experience! Thank you for the positive feedback! We appreciate you!

June 22, 2018

New car sale Got a great deal on my new 2018 f150, they made purchasing the truck easy and they have great customer service, will be buying all my future vehicles More

by droth16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Betts
Jun 22, 2018 -

Mark McLarty Ford responded

We are very sorry to hear about the situation with the dent in your truck. We will alert our management team and investigate further for you. We do strive for quality customer service and appreciate your honest feedback. Again, we sincerely apologize for the experience you encountered and the frustration this has caused.

June 22, 2018

Great He kept me informed of every step of the service and madr recommendations for future service items. Service person was very professional, timely and More

by MARY.DAVIS8415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Mark McLarty Ford responded

Mary, thank you for the positive feedback! We are happy to hear you had a great experience with us! We appreciate you!

June 22, 2018

Loaded Explorer Sport Dealership was instrumental in assisting me to find the exact vehicle that fit my needs and was even in the perfect color. Friendly yet no-pressure sa More

by fssimpson77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Harris, Mike Allen
Jun 25, 2018 -

Mark McLarty Ford responded

We are very glad to know you had a great experience with our team during the car-buying process! We appreciate you and your positive feedback! Thank you again for your business!

June 22, 2018

Great Service Had an appointment no wait time for them to get to my vehicle and service advisor kept me posted on the status of my vehicle. More

by TALMA.D.TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2018 -

Mark McLarty Ford responded

Talma, thank you for the positive feedback! We are happy to know you had a great service visit with our team! We appreciate you and your business!

June 22, 2018

Not customer driven. They just stare at you 😐 No return calls. Vehicle had parts and covers on passenger floor. Could not get courtesy ride at my convenience. The part that was replaced was broken More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy tried to help but service department wouldn’t answer her either
Jun 22, 2018 -

Mark McLarty Ford responded

Greg, we sincerely apologize for your experience. We will alert our management team of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback. Again, we are sorry for the frustration and inconvenience this has caused you.

June 22, 2018

Excellent Service Mike made the process easy. Our headquarters are in Arizona so we had to communicate via phone and email to get it finalized and all went smoothly. More

by gkerrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Allen
Jun 25, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are glad to hear you had an excellent service experience with our team! We appreciate you and your business!

June 21, 2018

they took very good care of me and my truck they just give good service, will always have my truck service there. I had own a 2010 ford truck before and had it serviced there.. More

by BADASSBUCK375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : willie chester
Jun 21, 2018 -

Mark McLarty Ford responded

Thank you for the positive feedback! We are glad to know we provide great service to your vehicle! We appreciate you and your business!

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