Mark McLarty Ford

Slightly disappointed. I have a 2013 Taurus Limited. Been taking it to this dealership since I bought it in 2013. Disappointed with recent service because I had to leave the I have a 2013 Taurus Limited. Been taking it to this dealership since I bought it in 2013. Disappointed with recent service because I had to leave the car for service. Busy time for them, I was told. Ending up being there for a week. I was to get a call back when it was done. I never got a call back. I called to check on it on Thursday 28 June. It was ready. However, it had been repaired and ready for pick up 2 days earlier. Lucky I called to check on it or I would still be waiting on the car. I had to borrow a vehicle from someone else and needed to take it back and that is why I called. So, very disappointed. So far, the car is running good after the repair. I will not be leaving the car again for service. I will find some other shop if it looks like a long wait. Normally, good service. Customer service reps are always good also. No problems. Just had this one hiccup. More

Service Customer service was great and will be back Allen was great. I know anyone that goes to see him will be very well taken care of Customer service was great and will be back Allen was great. I know anyone that goes to see him will be very well taken care of More

Amazing customer service experience My experience was amazing and very speedy! They found an additional issue while my car was in the shop and I was called before they took any action by My experience was amazing and very speedy! They found an additional issue while my car was in the shop and I was called before they took any action by Ms. Tia. Overall it was an amazing experience. Also I was greeted by multiple associates when I entered the service department. It was all very enjoyable! More

Oil change Great Service Dept, quick quality service. Outstanding customer service. Came in late in the day without an appointment. They got right on the servic Great Service Dept, quick quality service. Outstanding customer service. Came in late in the day without an appointment. They got right on the service work. More

Unprofessional Price wasn’t the same as agreed upon when I first worked a deal with them. Was financed through someone else when assures I would be financed through Price wasn’t the same as agreed upon when I first worked a deal with them. Was financed through someone else when assures I would be financed through my preferred credit union. Will not be going back to buy anything else from them or use any of their services. More

Great Customer Service My service advisor, Justin, kept us updated with all services being performed to my vehicle. Justin took care of my car and put our minds at ease duri My service advisor, Justin, kept us updated with all services being performed to my vehicle. Justin took care of my car and put our minds at ease during our stressful vehicle moments. He informed us he would treat our vehicle like his own! More

Great experience Fantastic service, took great care of me. Took vehicle almost immediately to service bay. The wait was very short. They finished with my vehicle quick Fantastic service, took great care of me. Took vehicle almost immediately to service bay. The wait was very short. They finished with my vehicle quicker than I thought they would. Very pleasant experience. More

2013 Ford F-150 They had good deal and the sales department was very nice and professional. The truck I got needed new tires so they put them on there for me. They had good deal and the sales department was very nice and professional. The truck I got needed new tires so they put them on there for me. More

Review This visit was much better than my initial visit at this service department. Hopefully, there will no longer be an issue with the transmission in my 2 This visit was much better than my initial visit at this service department. Hopefully, there will no longer be an issue with the transmission in my 2018 Ford Expedition. More

Always helpful to me Justin has always done above what one would ask. Great people to work with. From the front desk to the nice gentleman that took me to my workplace wil Justin has always done above what one would ask. Great people to work with. From the front desk to the nice gentleman that took me to my workplace will definitely return for future visits More