Mark McLarty Ford

Service Justin disclosed that my problem was covered under warranty which shows honesty & integrity. He served my immediate problem with respect. (He always d Justin disclosed that my problem was covered under warranty which shows honesty & integrity. He served my immediate problem with respect. (He always does). I will always ask for Justin’s assistance. More

Review Great customer service , had a small issue which was immediatley corrected. I had purchased 10+ vehicles at another local dealership. I’m moving over Great customer service , had a small issue which was immediatley corrected. I had purchased 10+ vehicles at another local dealership. I’m moving over to McClarty More

Buying Experience The dealership had plenty of cars to choose from. My salesperson did a great job on making sure the process ran smoothly. Salesperson was patient wit The dealership had plenty of cars to choose from. My salesperson did a great job on making sure the process ran smoothly. Salesperson was patient with my 1st time buyer daughter. More

Tia is awesome! Tia was excellent in assisting me with a recall item. Thanks, Tia! Tia always is attentive to the fact that I have hand controls on the Lincoln, and Tia was excellent in assisting me with a recall item. Thanks, Tia! Tia always is attentive to the fact that I have hand controls on the Lincoln, and helps me with my walker when I arrive. Also, thanks to Shonna for the decaf coffee. You people just spoil me! More

Way too long I waited almost 2 hours for an oil change, tire rotation and air filter change. The technicians left greasy, dirty handprints all over my truck as wel I waited almost 2 hours for an oil change, tire rotation and air filter change. The technicians left greasy, dirty handprints all over my truck as well. I’ve had better service from establishments with a lot less money than McLarty. Very disappointed. More

Slightly disappointed. I have a 2013 Taurus Limited. Been taking it to this dealership since I bought it in 2013. Disappointed with recent service because I had to leave the I have a 2013 Taurus Limited. Been taking it to this dealership since I bought it in 2013. Disappointed with recent service because I had to leave the car for service. Busy time for them, I was told. Ending up being there for a week. I was to get a call back when it was done. I never got a call back. I called to check on it on Thursday 28 June. It was ready. However, it had been repaired and ready for pick up 2 days earlier. Lucky I called to check on it or I would still be waiting on the car. I had to borrow a vehicle from someone else and needed to take it back and that is why I called. So, very disappointed. So far, the car is running good after the repair. I will not be leaving the car again for service. I will find some other shop if it looks like a long wait. Normally, good service. Customer service reps are always good also. No problems. Just had this one hiccup. More

Service Customer service was great and will be back Allen was great. I know anyone that goes to see him will be very well taken care of Customer service was great and will be back Allen was great. I know anyone that goes to see him will be very well taken care of More

Amazing customer service experience My experience was amazing and very speedy! They found an additional issue while my car was in the shop and I was called before they took any action by My experience was amazing and very speedy! They found an additional issue while my car was in the shop and I was called before they took any action by Ms. Tia. Overall it was an amazing experience. Also I was greeted by multiple associates when I entered the service department. It was all very enjoyable! More

Oil change Great Service Dept, quick quality service. Outstanding customer service. Came in late in the day without an appointment. They got right on the servic Great Service Dept, quick quality service. Outstanding customer service. Came in late in the day without an appointment. They got right on the service work. More

Unprofessional Price wasn’t the same as agreed upon when I first worked a deal with them. Was financed through someone else when assures I would be financed through Price wasn’t the same as agreed upon when I first worked a deal with them. Was financed through someone else when assures I would be financed through my preferred credit union. Will not be going back to buy anything else from them or use any of their services. More