Mark McLarty Ford

We were told great car! Excellent history. Husband brings it home for a test drive so I can see it. Wait? Something is wrong. It’s been in a wreck. The frame of the trunk is Excellent history. Husband brings it home for a test drive so I can see it. Wait? Something is wrong. It’s been in a wreck. The frame of the trunk is bent. Dealership denies any wrecks. We pull up car fax. Two wrecks actually. One wreck being between moderate and severe. Dealership is surprised. Oh we must have looked at the wrong car. My bad. It’s just hail damage. When there is that much damage it’s hail. So ummm...does car fax SAY it’s hail damage OR is that your guess? They won’t respond back. The damage found on the car is NOT hail related unless hail can get into your trunk and bend metal. I mean...it’s possible I guess? More

We purchased a new truck and it's been a lot of damaged on that new vehicle. Front wind guard damaged, front driver seat damaged, driver door damaged, wheels on driver side curbed, right rear bumper dented on that new vehicle. Front wind guard damaged, front driver seat damaged, driver door damaged, wheels on driver side curbed, right rear bumper dented, right rear door damaged. Customer relations tammy dick just lying through her teeth. GM want come and be a man about these issues More

Sales department sent me numerous emails trying to solicit my business, yet never answered any of my questions when I asked about several used vehicles. Worthless. solicit my business, yet never answered any of my questions when I asked about several used vehicles. Worthless. More

Started off ok but the process of getting our registration dragged out, starting with the wrong tax check being sent to us. This was corrected and a new temporary tag was issued because at that p registration dragged out, starting with the wrong tax check being sent to us. This was corrected and a new temporary tag was issued because at that point it was coming up on 1 month. Received the new check but when we registered we had to pay nearly $1000 out of pocket because the check sent was not the correct amount. Advised them of this issue and it still has not been corrected. Was told on the day of purchase that another set of keys and missing center cap would be sent to me. 2 months later now and neither have been sent. This was a $50k plus purchase and we bought a warranty from them. Feels like we are dealing with a corner used car lot. Not at all impressed with this experience and won't give them the chance to do it again. More

We went to this dealership to sell our vehicle. We agreed on a price, left the vehicle with them and was assured we would see the remainder of the sale price (after payoff) in 2 weeks. It is going on 4 weeks on a price, left the vehicle with them and was assured we would see the remainder of the sale price (after payoff) in 2 weeks. It is going on 4 weeks and we have yet to see our money. They insist they have not received the title and that they will not pay until they get it. The loan was paid off on June 15, 2021. It is June 28, 2021 today, still no money. We have called for a week and even went back to the dealership to ask in person for our money. They refused. By not acting in a timely manner to pay us they have acted in bad faith. Not only do they have our car but they have our money. We will have no choice but to call the police for theft of goods if they don't turn over the check soon. Our advice: never, EVER sell your vehicle to this place unless you want to go through this mess just to get paid what you are rightfully owed. More

This dealer will not oner any TV ads. I asked them and sent a copy of the ad and have not heard anything back yet. sent a copy of the ad and have not heard anything back yet. More

We into look at new Explorers and I three hours I was on the road in my new one. David Mitchell is the person to see. the road in my new one. David Mitchell is the person to see. More

Definitely recommend this dealership to buy your next new car. Ask for Hosea ("Jose"). Very helpful, friendly, respectful and patient! Because of him, we found our perfect 2020 Escape SE. Thank you Hosea! car. Ask for Hosea ("Jose"). Very helpful, friendly, respectful and patient! Because of him, we found our perfect 2020 Escape SE. Thank you Hosea! More

bad experience I feel I was lied to by the staff at McLarty Ford. I relayed my concerns to their leadership and apparently that is just how cars are sold there. I feel I was lied to by the staff at McLarty Ford. I relayed my concerns to their leadership and apparently that is just how cars are sold there. More

I Dont think I got a fair deal,concerning my car. I was sold a car that has a bad transmission, I have had trouble from Day 1..I was ecnored about this car..I with not advise anyone to ever go there.. I was sold a car that has a bad transmission, I have had trouble from Day 1..I was ecnored about this car..I with not advise anyone to ever go there..Bad salesmanship.. More