Mark McLarty Ford
North Little Rock, AR
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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They contacted me quickly, but only told me how much they want with my trade in. I didn't think almost $4,000 plus my 2019 Trax with about 40,000 less miles than the Sonic was even remotely close. want with my trade in. I didn't think almost $4,000 plus my 2019 Trax with about 40,000 less miles than the Sonic was even remotely close. More
Never contacted me with relevant information about my inquiry. Kept sending automated follow up emails without addressing my specific needs. Would not recommend to anyone looking for meaningful customer inquiry. Kept sending automated follow up emails without addressing my specific needs. Would not recommend to anyone looking for meaningful customer service. More
Hose and Norman were great. Would recommend them to anyone Great experience . Good deal all around Would recommend them to anyone Great experience . Good deal all around More
The dealership and Ronnie Sanders are a good bunch of people BUT when you can’t get the papers sent to you to be able to buy license for your car until after 30 days and you pay a penalty because of it m people BUT when you can’t get the papers sent to you to be able to buy license for your car until after 30 days and you pay a penalty because of it makes you want to bad mouth the whole dealership. Ronnie is an honest man who does everything he said he would from having the car delivered to having the hood repainted but he is not responsible for paperwork which falls on someone else. I would probably look somewhere else for a car next time. More
When I first spoke to a Sales Manager about buying a Mach-E he assured me that I would be able to buy one at sticker plus the standard addendum. Then when I came in to buy one, I was told that it would Mach-E he assured me that I would be able to buy one at sticker plus the standard addendum. Then when I came in to buy one, I was told that it would be impossible because third-party dealer locators were purchasing them for $4,000 above MSRP. A five-star experience would be one where people keep their word and where selling to a customer is more important than making extra money through a third-party service. On my original visit when I ordered a Mach-E through the dealership instead of going through the Ford website, there were issues getting the order in. To be honest, I’m still not sure the order was ever actually placed. I never received any confirmation from Ford like I was told to expect. A five-star experience would be one where the staff is knowledgeable about ordering a vehicle. When I asked about financing through the Ford Option Plan no one in the dealership knew anything about it. It’s something that Ford advertises on its website specifically for Mach-E and F-150 Lightning buyers and that it provides a rebate for using. A five-star experience would be one where the staff is knowledgeable about the different finance options available to customers. While in the finance office, there were several mistakes on my paperwork. Including the spelling of my first name which is the same as the first name of the finance manager. And then, the numbers on my purchase order were changed from what I agreed to. A five-star experience would have accurate finance paperwork and the numbers wouldn’t change. Upon taking delivery of the vehicle I just purchased, the battery was at the same level as when I took it for a test drive. A five-star experience would have charged the battery using a fast charger while I was in finance. When the finance manager realized there was rebate given that didn’t apply to my deal, he tried to get me to pay the difference. Even though it was the dealership’s mistake and even though I had already paid over MSRP. A five-star experience is one where the finance manager would have immediately eaten the cost as a gesture of goodwill. When I drove to the lot to re-sign the finance paperwork, the charging station was broken. Salespeople there told me that it has never worked. A five-star experience is one where the customer charging station works. After providing Ford with my honest feedback, I received a call from the Customer Relationship Manager wanting to know why the dealership received a poor score. When I explained first and foremost that it was because I had to pay above MSRP, she tried to tell me that it wasn’t a good reason and that the dealership was paying extra for hard to find cars which I know to be a flat out lie. A five-star experience is one where the CRM is genuinely concerned about improving the customer experience. Finally, the CRM said she’d be talking to the General Manager and getting back with me today. Unsurprisingly, I didn’t receive a call from anyone at the dealership. A five-star experience is one where people keep their word. More
We were told great car! Excellent history. Husband brings it home for a test drive so I can see it. Wait? Something is wrong. It’s been in a wreck. The frame of the trunk is Excellent history. Husband brings it home for a test drive so I can see it. Wait? Something is wrong. It’s been in a wreck. The frame of the trunk is bent. Dealership denies any wrecks. We pull up car fax. Two wrecks actually. One wreck being between moderate and severe. Dealership is surprised. Oh we must have looked at the wrong car. My bad. It’s just hail damage. When there is that much damage it’s hail. So ummm...does car fax SAY it’s hail damage OR is that your guess? They won’t respond back. The damage found on the car is NOT hail related unless hail can get into your trunk and bend metal. I mean...it’s possible I guess? More
We purchased a new truck and it's been a lot of damaged on that new vehicle. Front wind guard damaged, front driver seat damaged, driver door damaged, wheels on driver side curbed, right rear bumper dented on that new vehicle. Front wind guard damaged, front driver seat damaged, driver door damaged, wheels on driver side curbed, right rear bumper dented, right rear door damaged. Customer relations tammy dick just lying through her teeth. GM want come and be a man about these issues More
Sales department sent me numerous emails trying to solicit my business, yet never answered any of my questions when I asked about several used vehicles. Worthless. solicit my business, yet never answered any of my questions when I asked about several used vehicles. Worthless. More
Started off ok but the process of getting our registration dragged out, starting with the wrong tax check being sent to us. This was corrected and a new temporary tag was issued because at that p registration dragged out, starting with the wrong tax check being sent to us. This was corrected and a new temporary tag was issued because at that point it was coming up on 1 month. Received the new check but when we registered we had to pay nearly $1000 out of pocket because the check sent was not the correct amount. Advised them of this issue and it still has not been corrected. Was told on the day of purchase that another set of keys and missing center cap would be sent to me. 2 months later now and neither have been sent. This was a $50k plus purchase and we bought a warranty from them. Feels like we are dealing with a corner used car lot. Not at all impressed with this experience and won't give them the chance to do it again. More
We went to this dealership to sell our vehicle. We agreed on a price, left the vehicle with them and was assured we would see the remainder of the sale price (after payoff) in 2 weeks. It is going on 4 weeks on a price, left the vehicle with them and was assured we would see the remainder of the sale price (after payoff) in 2 weeks. It is going on 4 weeks and we have yet to see our money. They insist they have not received the title and that they will not pay until they get it. The loan was paid off on June 15, 2021. It is June 28, 2021 today, still no money. We have called for a week and even went back to the dealership to ask in person for our money. They refused. By not acting in a timely manner to pay us they have acted in bad faith. Not only do they have our car but they have our money. We will have no choice but to call the police for theft of goods if they don't turn over the check soon. Our advice: never, EVER sell your vehicle to this place unless you want to go through this mess just to get paid what you are rightfully owed. More