Mark McLarty Ford

If I could put less than a star I would. By far the worst experience I have ever had with any dealership. The worst part was the fact that they seem to have lost my registration (I’m also an By far the worst experience I have ever had with any dealership. The worst part was the fact that they seem to have lost my registration (I’m also an out of state buyer) in the mail. They never answer the phone or return phone calls. When I do finally get someone on the phone I’m told it’s coming, it has been 43 days a counting and they will not provide a tracking number or location it’s being sent to. I’m top of that I had to the write my loan 3 times because of them not writing my info down correctly, using wrong addresses, phone numbers and contacts. I will never buy from them again. More

Terrible customer service from the service department. August 7th bought a certified 2018 f150. Two days after heard a noise from the engine and after checking found out the f150 has a cam phaser problem August 7th bought a certified 2018 f150. Two days after heard a noise from the engine and after checking found out the f150 has a cam phaser problem in which the engine knocks when starting. Contacted them to see possible about bringing the truck back and possibly getting another but was told it was now my problem I bought it as is. So I inquired that it was pre certified blue and they did not check over the truck. The lady told me it had a Ford warranty and they would repair it. The service department told me after two weeks that the parts were in but he was waiting to assign it to a technician. September 21 I called again to check on the status and he told me he had a technician to work on it but he was waiting on parts. I reminded him the parts were in per our conversation a month ago and after he put me on hold he said the parts were in but he was waiting on authorization from Ford warranty to proceed with the work. I asked why they hadn’t checked earlier so he could get started on working on the truck and I got crickets. I was then told he should have authorization later today and would call me back. While I was writing this he called back and said he hadn’t heard anything back and that it would be tomorrow before he found out anything so we shall see tomorrow. He told me it should take 2 days to fix the problem so if you want Ford in the Little Rock Arkansas area go elsewhere. We have bought 2 new cars from this dealer but never again go to Everett in Benton where you will get good service.Mclarty ford are scammers please go elsewhere. Also had problems with them returning calls. Go elsewhere More

Terrible customer service. Bought a vehicle with service warning lights on when we started to leave. Was told they would go out. They didn't. Contacted management who said we w Bought a vehicle with service warning lights on when we started to leave. Was told they would go out. They didn't. Contacted management who said we would have to be put on a schedule at least 3 weeks out. Terrible customer service. More

Test drove a truck they have listed online, when I got there, the truck had more damage than what you could see from pictures, some spots had been painted, missing pieces around the seat belts, had 20” wh there, the truck had more damage than what you could see from pictures, some spots had been painted, missing pieces around the seat belts, had 20” wheels and AT tires, but rode rough and shaky. They told me after I complained that they would balance wheels and do alignment. Bad business deal really. Don’t tell someone the truck is a good solid truck if it rides rough and shakes at 55mph+. And then not budge on price and expect customer to come back for second test drive after you fix a few things. No telling what all is wrong with the truck they aren’t telling you. More

They contacted me quickly, but only told me how much they want with my trade in. I didn't think almost $4,000 plus my 2019 Trax with about 40,000 less miles than the Sonic was even remotely close. want with my trade in. I didn't think almost $4,000 plus my 2019 Trax with about 40,000 less miles than the Sonic was even remotely close. More

Never contacted me with relevant information about my inquiry. Kept sending automated follow up emails without addressing my specific needs. Would not recommend to anyone looking for meaningful customer inquiry. Kept sending automated follow up emails without addressing my specific needs. Would not recommend to anyone looking for meaningful customer service. More

The dealership and Ronnie Sanders are a good bunch of people BUT when you can’t get the papers sent to you to be able to buy license for your car until after 30 days and you pay a penalty because of it m people BUT when you can’t get the papers sent to you to be able to buy license for your car until after 30 days and you pay a penalty because of it makes you want to bad mouth the whole dealership. Ronnie is an honest man who does everything he said he would from having the car delivered to having the hood repainted but he is not responsible for paperwork which falls on someone else. I would probably look somewhere else for a car next time. More

When I first spoke to a Sales Manager about buying a Mach-E he assured me that I would be able to buy one at sticker plus the standard addendum. Then when I came in to buy one, I was told that it would Mach-E he assured me that I would be able to buy one at sticker plus the standard addendum. Then when I came in to buy one, I was told that it would be impossible because third-party dealer locators were purchasing them for $4,000 above MSRP. A five-star experience would be one where people keep their word and where selling to a customer is more important than making extra money through a third-party service. On my original visit when I ordered a Mach-E through the dealership instead of going through the Ford website, there were issues getting the order in. To be honest, I’m still not sure the order was ever actually placed. I never received any confirmation from Ford like I was told to expect. A five-star experience would be one where the staff is knowledgeable about ordering a vehicle. When I asked about financing through the Ford Option Plan no one in the dealership knew anything about it. It’s something that Ford advertises on its website specifically for Mach-E and F-150 Lightning buyers and that it provides a rebate for using. A five-star experience would be one where the staff is knowledgeable about the different finance options available to customers. While in the finance office, there were several mistakes on my paperwork. Including the spelling of my first name which is the same as the first name of the finance manager. And then, the numbers on my purchase order were changed from what I agreed to. A five-star experience would have accurate finance paperwork and the numbers wouldn’t change. Upon taking delivery of the vehicle I just purchased, the battery was at the same level as when I took it for a test drive. A five-star experience would have charged the battery using a fast charger while I was in finance. When the finance manager realized there was rebate given that didn’t apply to my deal, he tried to get me to pay the difference. Even though it was the dealership’s mistake and even though I had already paid over MSRP. A five-star experience is one where the finance manager would have immediately eaten the cost as a gesture of goodwill. When I drove to the lot to re-sign the finance paperwork, the charging station was broken. Salespeople there told me that it has never worked. A five-star experience is one where the customer charging station works. After providing Ford with my honest feedback, I received a call from the Customer Relationship Manager wanting to know why the dealership received a poor score. When I explained first and foremost that it was because I had to pay above MSRP, she tried to tell me that it wasn’t a good reason and that the dealership was paying extra for hard to find cars which I know to be a flat out lie. A five-star experience is one where the CRM is genuinely concerned about improving the customer experience. Finally, the CRM said she’d be talking to the General Manager and getting back with me today. Unsurprisingly, I didn’t receive a call from anyone at the dealership. A five-star experience is one where people keep their word. More