Mark McLarty Ford

Quick oil change great price I drive a 3 liter 6 cylinder Ford Escape using synthetic oil. I came in on a Friday morning at 8 a.m. was out in 30 minutes and paid 55 all taxes incl I drive a 3 liter 6 cylinder Ford Escape using synthetic oil. I came in on a Friday morning at 8 a.m. was out in 30 minutes and paid 55 all taxes included for oil change and tire rotation. my only tiny suggestion for improvement is on cold mornings the waiting area is really cold. My thermostat at home is set on 65 and I was shivering the whole time. More

Prompt Courteous, professional,helpful , done very work ,did everything I ask to handle was to perfection, would recommend to friends and family if any prob Courteous, professional,helpful , done very work ,did everything I ask to handle was to perfection, would recommend to friends and family if any problems should happen to vehicles. More

The appointment went well. It was a fairly good experience but the price was high which I knew it would be as Tia informed me of the possible price. To replace the entire brake It was a fairly good experience but the price was high which I knew it would be as Tia informed me of the possible price. To replace the entire brake system was a large undertaking and long as the master cylinder order was late arriving from the jobber. OH and my car wasn't washed but I found a wash ticket from Tia on the dash. Thanks, Carl More

recall I live over 40 miles from dealership. When I called about the letter said it could take a half a day or longer. I asked for a rental car and they said I live over 40 miles from dealership. When I called about the letter said it could take a half a day or longer. I asked for a rental car and they said no. I called a friend that works for another dealership and he got me a car. Upon arrival and after I left and made it back home they called my wife and told her that they needed it back as soon as possible. First thing the next morning they called and wanted it back and I had already left for work. My wife said they were very rude on the phone. The people in car rental and the cashier were very nice but the service person was very rude. He never told me who he was or I would have let him know how I felt. More

It was all positive even with the problem with financial Had my loan fall through but Tom stayed on it till it was done. He is a great salesman. Tom stayed with it till it was done Had my loan fall through but Tom stayed on it till it was done. He is a great salesman. Tom stayed with it till it was done More

Excellent experience As first time buyers from Mark McLarty Ford, we had a great experience. We love our new vehicle and would highly recommend Jordan Irby (salesman) to f As first time buyers from Mark McLarty Ford, we had a great experience. We love our new vehicle and would highly recommend Jordan Irby (salesman) to future buyers. More

Great truck buying experience Very positive experience, would definitely recommend. Truck was clean, full of gas and finance department was quick to work me in. Was in and out in l Very positive experience, would definitely recommend. Truck was clean, full of gas and finance department was quick to work me in. Was in and out in less than an hour. More

Coolant Problem Coolant problem - Repaied, however technician left a heater hose loose or disconnected causing the vehicle to over heat 3 additional times. I felt fo Coolant problem - Repaied, however technician left a heater hose loose or disconnected causing the vehicle to over heat 3 additional times. I felt forced to purchase a new vehicle for fear of internal engine damage More

expectations not met Freddie was great salesman and help me to find the vechile I want. I would come back to him. But the expectation that I had a Toyota certifies van Freddie was great salesman and help me to find the vechile I want. I would come back to him. But the expectation that I had a Toyota certifies van with the benefits like it said on the van was ruin at signing. I didn’t hope car lot to car lot because I wanted to show Freddie that I committed selling me a vechile from Mclarty with whatever certifications and benefits it had no matter what lot It came from. The fiannce manager made me uncomfortable. I know he trying see me warranty but I was not interested. I drove off the lot with warranty but didn’t go very far before I came back to resign the paperwork. He was very disgruntled. Then I had rental I needed to return. Freddie has got set up a plan for the front desk to hold keys til enterprise could pick the Jeep up. Enterprise state the customer had to bring back the vechile. I informed Freddie let know when I would be by to pick it up. He confirmed with me. When I went to pick it up the keys to my rental. The front ladies gave to managers. Now I am sitting here in the dealership hoping and praying they find my keys. So I would definitely shop with Freddie first and see what the car lot has to offer. But if I want certain certifications I would just have go to that particular Mclarty lot. I will definitely bring my husband with me next so I don’t feel like I am being force to buy warranty and don’t feel uneasy about my purchases. More

Routine Maintenance I was treated with respect and effenciency. Additional service needed was brought to my attention and explained for my approval. It was completed i I was treated with respect and effenciency. Additional service needed was brought to my attention and explained for my approval. It was completed in a timely manner. All of this serves to give me confidence and trust in this service department. Very important to have. More