Mark McLarty Ford

Service excellence My service was great. My service advisor was Tia and she made the experience. No one wants to spend money at Christmas but it was okay. My service was great. My service advisor was Tia and she made the experience. No one wants to spend money at Christmas but it was okay. More

Buy a Luxury vehicle get Luxury Service Our experience as a new client to Mark McLarty Lincoln was outstanding due to the endeavors or Miss Tia McCloud.. as a Service Consultant and represen Our experience as a new client to Mark McLarty Lincoln was outstanding due to the endeavors or Miss Tia McCloud.. as a Service Consultant and representive of Lincoln, renewed my wife and I faith in Ford. In our life time we have purchased 10 new Ford products as well as 4 preowned. Miss McCloud, embodies the spirt of Lincoln. Best customer service in thirty years. Keep up the professional service Tia, your future is bright. Contact me with any questions or concerns. Regards, J Melvard More

Very bad, will never go back I took my truck in for a service, when I arrived to drop off my truck i talk to Glen. I asked for the works package. I explained to Glen that he neede I took my truck in for a service, when I arrived to drop off my truck i talk to Glen. I asked for the works package. I explained to Glen that he needed to contact me before changing any parts because the last time I brought my truck to get serviced they change parts without asking. Also asked to check my u-joints. About an hour after leaving my truck Glen called, asked about the lug key so they could rotate my tires. I told Glen the key was in driver side door. A few minutes later I get another call saying they where unable to find key, but he didn't think I needed my tires rotated that he thought I needed to buy new tires. When arriving to pick truck up there was an extra charge for a plug that was changed at last oil change and I was not notified about. After paying and getting to my truck I opened the door and see the key sitting inside door where I told them. When I tried to talk to service manager the guy was a complete xxxxxxx and was not concerned about losing business. Will never recommend or use them again. More

Everything went great Jordan has always treated us right. This is the third car we've bought from him. Will definitely come back next time plus recommend him to friends and Jordan has always treated us right. This is the third car we've bought from him. Will definitely come back next time plus recommend him to friends and colleagues. More

Christmas Party I called to make an appointment for an oil change, was told you don’t take appointments for oil changes (which we have made one for every oil change t I called to make an appointment for an oil change, was told you don’t take appointments for oil changes (which we have made one for every oil change the past 3 years) and no one was in line, it would be a 45 minute wait. Drive from Lonoke to discover the service department is closed for a Christmas Party, during business hours and this was never mentioned in the phone call. A gentleman said “go to the mall and come back at 3.” Came back a little before 3 to discover the service department already open and now 3 cars ahead of me. Unacceptable service. We are brand loyal, bought our Edge there and always have it serviced there. We have been speaking with Chris Joshua in internet sales about specifics on trading in our Edge for something bigger, but we will take our business elsewhere. More

Heavy and all the team was some of the best people I have been dealing with, been looking for a while and your #1 man Christopher is the best man you have and all the team was some of the best people I have been dealing with, been looking for a while and your #1 man Christopher is the best man you have More

Very good Good customer service very friendly an helpful. Explained all services before doing an cost of services Would recommend service to anyone looking fo Good customer service very friendly an helpful. Explained all services before doing an cost of services Would recommend service to anyone looking for a good dealer More

Vary good I like the service just like the service the people was good to me all the time and is good about help people I like come there a lot I like the service just like the service the people was good to me all the time and is good about help people I like come there a lot More

Service experience Service was great, Mr. Zumbaum was knowledgeable and friendly. Was surprised by the cost. Had the same service done for less than $200 at two other de Service was great, Mr. Zumbaum was knowledgeable and friendly. Was surprised by the cost. Had the same service done for less than $200 at two other dealers. More

Awesome Best service dept i have ever used. Everyone is so nice and they are very helpful. I would highly recommend this service dept and dealership. Best service dept i have ever used. Everyone is so nice and they are very helpful. I would highly recommend this service dept and dealership. More