Mark Mazda

I used to be a loyal customer to Mark Mitsubishi. Recently, my experiences with Mark Mitsubishi in Scottsdale have been unbelievably awful. I have never experienced worse customer service or treatmen Recently, my experiences with Mark Mitsubishi in Scottsdale have been unbelievably awful. I have never experienced worse customer service or treatment. I have encountered two unpleasant experiences in the last month. My first visit to Mark Mitsubishi was in the service department. Since Jon Krull has left, customer service has gone down the drain. He and Nathan were the only decent service advisers I have come into contact with. They showed that they cared about their customer while exhibiting their years of experience and knowledge. When I called to ask where he had moved to, I was told they did not know and then they explained why he was fired and talked down about him. How unprofessional and catty. Talking down about the only useful adviser Mark Mitsubishi had ever had the pleasure of acquiring is not a redeeming quality of your employees. The same man who told me this, was also the one to have me return to the service department after my first scheduled appointment to make a claim to my warranty provider. He believed the three problems I was having with my car would be covered. I was confused with his presumptions because it did not say that these parts were covered under the warranty papers I showed him. However I returned to the service department Friday hopeful that I was wrong. Unfortunately, after Michael Navarro had built up my hopes and confidence that he could get my car parts covered under my warranty, he failed. He put no spectacular efforts into helping my car. Working at Mark Mitsubishi for him is just a job to get a pay. Through his treatments and his efforts he showed no compassion for his customer. My second offence with Mark Mitsubishi has occurred today in the sales department. I had called Mark Mitsubishi about a week before trying to talk to someone about purchasing a new warranty for my car. I had called twice leaving voicemails asking them to call me back with an answer to one question. On my second call I even explained that they never got back to me and that I would appreciate a response within 24 hours. I still received no response. Finally I called a week later and set up an appointment for Saturday. I called today telling Andrew that I would not be able to make a purchase today so I would like to reschedule my appointment. He told me to come in anyways so that he could introduce me to some of the warranties available for me to think about. I went to dealership and waited 45 minutes to talk to a finance advisor. Finally Andrew told me they were too busy to talk with me any time soon. I am perplexed to how this happened. I even called him telling him I did not need to come in today. If he knew they were too busy to talk to me, why did he ask me to come in? I am constantly working and do not have time for these random visits to one of the worst customer service establishments I have ever been to. It takes 30 minutes for me to just get to the dealership alone. Mark Mitsubishi is a significant waste of time. Looking back on my experiences, when I first purchased my car here a year ago, it took the dealership a week to prepare my car to be sold when they said it would only take a day to be picked up. When they finally had my car ready, all they did was give it a small wash and a poor vacuum job. It is my best hope to advise others from wasting their time with people who don’t even fain to care about their customers. More

I have used Mark since I purchased my eclipse there in 2004. They have taken very good care of me and pricing has been comprable plus have the shuttle service available. 2004. They have taken very good care of me and pricing has been comprable plus have the shuttle service available. More

Very great experience. My salesperson was very helpful and informative and I felt no pressure at all. I will highly recommend this dealership. I look forward to the ongoing service I will need to mainta and informative and I felt no pressure at all. I will highly recommend this dealership. I look forward to the ongoing service I will need to maintain my car. More

Due to the amount of damage they were not able to make the repairs to my car but dealing with Nate and Armondo was a good expierence. They were very friendly and helpful. the repairs to my car but dealing with Nate and Armondo was a good expierence. They were very friendly and helpful. More

I purchased my 2012 Lancer from Patrick Lockwood of Mark Mitsubishi in Glendale. This is the third car I have bought from Patrick and he always treats me very well. Unfortunately, my Lancer was damaged wh Mitsubishi in Glendale. This is the third car I have bought from Patrick and he always treats me very well. Unfortunately, my Lancer was damaged while parked in my driveway two days later. I contacted Patrick, and he made all of the arrangements for it to be sent to Nathan at the collision center in Scottsdale. Nate was very professional, kept me informed of the progress, and also communicated with the other party's insurance to ensure all my expectations of the repair and parts used were up to my standards. It is no fun to see you two day old car damaged without even leaving your driveway. Fortunately, Patrick and Nate got my car back to looking new again. More

Communication from the service department was great. We were very pleased with the work done on our car. very nice people to work with. Thanks were very pleased with the work done on our car. very nice people to work with. Thanks More

Everyone was very friendly and knowledgeable. They did not push us into purchasing a vechile rather assisted us with making a very important decision. We love our new car. not push us into purchasing a vechile rather assisted us with making a very important decision. We love our new car. More

I arrived for an 8:30 am appt and I believe an employee had called in sick. Jose was clearly busy. He assured me the car would still be out in a timely manner and it was. He seemed very composed and I le had called in sick. Jose was clearly busy. He assured me the car would still be out in a timely manner and it was. He seemed very composed and I left feeling happy with the service I received. More

Brandy accommodated my schedule, made it easy to drop off and also use of a loaner car which was great.....and thankfully my car was ready quickly! and also use of a loaner car which was great.....and thankfully my car was ready quickly! More

I was in an car accident with my 2007 Mitsubishi,Galant. The repairs from the body work to the paint,were so good you can't even tell it was ever in an accident. Great Job Guys ! The repairs from the body work to the paint,were so good you can't even tell it was ever in an accident. Great Job Guys ! More