Mark Mazda

Great first car buying experience The staff at Mark Mitsubishi was beyond impressive from the start. Each team member was helpful, personable and informative. They listened to my needs The staff at Mark Mitsubishi was beyond impressive from the start. Each team member was helpful, personable and informative. They listened to my needs and gave me honest answers, instead of trying to sell me on something I didn't need - I had quite a bit of that when browsing around other local dealerships. Mike Moody was especially helpful and spent several hours discussing my options with me. He has followed up multiple times since I bought my new Outlander Sport. Incredible customer service in my opinion, as many business are quick to take your money and forget about you. I would highly recommend Mark Mitsubishi. More

Very helpful dealership It was a great experience. Abby was super helpful and definitely earned my business. She was very helpful with my young child and keeping him entertai It was a great experience. Abby was super helpful and definitely earned my business. She was very helpful with my young child and keeping him entertained. I will definitely be recommending this dealership to people! More

2015 Jeep Nice atmosphere, without the high pressure. AJ was a very good salesperson. He worked with us so we could get our jeep. Alissa was great too. She Nice atmosphere, without the high pressure. AJ was a very good salesperson. He worked with us so we could get our jeep. Alissa was great too. She was very helpful and informative. We have already recommended this dealership. More

"Great experince ever in buying a vehicle" Ricardo Valdez(FE048836) was excellent. No complaints. He has excellent customer service. He was great in finding the perfect vehicle for my husband a Ricardo Valdez(FE048836) was excellent. No complaints. He has excellent customer service. He was great in finding the perfect vehicle for my husband and I. More

outlander sport 2015 Great customer service, great car, great experience overall! The financing was gone over in detail which made sense of all the fine print... I will de Great customer service, great car, great experience overall! The financing was gone over in detail which made sense of all the fine print... I will definitely buy my next car here too. More

Great customer service AJ was very helpful, he helped my husband and I find the perfect vehicle for us with the payments we wanted,and Anthony in financial argued the bank i AJ was very helpful, he helped my husband and I find the perfect vehicle for us with the payments we wanted,and Anthony in financial argued the bank into giving us 4.99% Apr.We are very happy with the experience we had. More

Couldn't have asked for a better person to help I came In to look at a 2015 Mitsubishi Outlander Sport and this kid Ruben was awesome, provided great service and gave me a great deal. Thank you Rube I came In to look at a 2015 Mitsubishi Outlander Sport and this kid Ruben was awesome, provided great service and gave me a great deal. Thank you Ruben I will recommend anyone that is looking for a nice car for a good price and great service , go see Ruben . More

Worst ever So, first I would like to say that I have never written a review, good or bad, before. But this experience has me pretty irritated, so I need to say t So, first I would like to say that I have never written a review, good or bad, before. But this experience has me pretty irritated, so I need to say this about this dealership. To begin, I was working with the salesperson, Mark, who apparently is new. Whatever...anyways, I told him over the phone that we had a loan already. Then upon arriving at the dealership, I again told him we had a loan for this purchase. We had a car picked out, we didn't even want to test drive it, we just wanted to be in and out as quickly as you can when buying a car. We looked at the car, it was what we expected, and began the paperwork. At this point, I informed him yet again that we had a loan, we just needed to get a final price and I could have everything faxed over in a second. He stated he needed to get my information for the profile, so started asking me questions like address, phone number, insurance info, and drivers license info. He then started asking me about my work history, current address, and social security number. I asked if he was checking my credit, and he said "oh no, this is just what I have to put in for the system." So, I continued answering questions. He kept going along this path, and asked how much I make annually, and I again asked why he needed this information, since WE HAVE A LOAN. He responded with some answer about how tired he was...so sorry! So we proceeded with me sending him the loan information so he could print the check. He finally said he needed to go talk to the manager to get everything "put together". Sergio (the apparent manager) came over with some loan information, and a price, and said, "I'll let you look those finance options over and you can just circle the one you want to go with." Then just walked away. My husband and I couldn't believe, yet again, we were being pressured to finance through them. So when Sergio returned we told him, no...we already have a loan and we don't care what your interest rates or anything are. No debating on this....We have our minds made up and we don't want our credit checked again needlessly. So, then, Mark sat back down with the final price (signed) and everything being planned accordingly, he said he needed some of my husband's information now. He asked for insurance information, drivers license, etc. But also started asking about financial and income questions...REALLY?? We asked why are you doing this again??? We have already explained more times than necessary, we don't want a loan! So, he played it off like he forgot, again, and moved on. Finally....the paperwork, which took a good 2 hours for Sergio to "put together". When the salesman came back with it and was going through what we needed to sign, we came across the credit applications for both myself and husband. With all of our information printed on them, we just needed to sign for them to check for loan options. We said we didn't want to sign them, and were told he believes we have to. Okay, no! We then came across a "buyer beware" statement. Which upon reading, stated that Mark Mitsubishi doesn't hold any liability for anything that should happen to the vehicle after purchasing it and they actually do not recommend that we do purchase this vehicle because it may not be functional....it's a 2014 mitsubishi outlander....what could be wrong with it?? And why would that not be a conversation we were having before signing anything? We again, refused to sign it. The salesman had to grab his manager again, who came over in a huff, (pretty sure just an act) that this form is only for the $4 or $5000 cars on the lot, not the one we are purchasing. Finally....after Mark had told us, more than once that the car was detailed, and "gassed up" we went to the finance guy's (Anthony?) office. Honestly, he was the best part of the whole situation. He made it quick, easy, and actually explained what he was doing without needed a manager to reiterate everything for him. He again mentioned the car being detailed and "gassed up." We signed the rest of the forms and got out of there. So, the end of this experience still has a rotten ending....I know I purchased a used car. However, when I am told that it was detailed and gassed up, that is what I expect. We started driving and immediately noticed there was no gas. NONE. We had to put gas in a car that we just spent $17,000 really?? Also, it was night when we bought it, and didn't really inspect it as thoroughly as we should have, but the next day, when I got into it I realized it was disgusting. They clearly didn't detail anything. It had very clear areas of dirt, dust and some sort of white substance in one of the vents. Whoever owned it before us smoked in it unfortunately, and when we turned the air on it was very apparent, however not as much the night we got it. But I won't complain about the smell because I knew it kind of stunk when we bought it. But, the dealership thought they could cover it up with NINE air fresheners....that I have found thus far More

Great service! Ricardo Valdez assisted my wife and I when looking for a new car. We were really impressed with his professionalism, knowledge and customer service. Ricardo Valdez assisted my wife and I when looking for a new car. We were really impressed with his professionalism, knowledge and customer service. Thank you. More

Excellent Service --- Great Sales Team We were helping our son Ray find an Outlander and came to Mark Mitsubishi for the purchase! Abby was our salesperson and treated us with respect, she We were helping our son Ray find an Outlander and came to Mark Mitsubishi for the purchase! Abby was our salesperson and treated us with respect, she was very professional, friendly, and was an excellent listener as to our concerns and needs. She worked closely with Sergio, the sales manager, who also was very kind and suggested alternative ways that we might consider in purchasing the vehicle. Abby made many calls to make sure we rec'd all the accurate info on the history of the 2015 Outlander Sport that Ray decided on. Abby obtained all maintenance history records which were useful to us for making our decisions --- thank you Abby for everything!!! You went out of your way to make sure that we were pleased with our purchase, including the communication you had with Arturo who helped prep the car for deliver, thank you too Arturo! Recommend Mark Mitsubishi and their 'sales team' to everybody, they really demand satisfaction of their customers, Ray is so-o-o happy and we are happy for him! Great job Abby!!!! More