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Mark Mazda
Scottsdale, AZ
640 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 640 reviews
July 27, 2020
Terrible experience purchasing a car. The integrity of this business is not measurable under normal standards. I found out over a month after purchasing a car with a trade in, that Mark Mazda sent my this business is not measurable under normal standards. I found out over a month after purchasing a car with a trade in, that Mark Mazda sent my trade in payoff 5 weeks after purchase. I had to endure being hounded by late payments while I personally went to the dealer 3 times to ask for this to be taken care of. They blamed it on my bank, which already informed me Mark Mazda hadn't sent all the needed paperwork. Im a federal employee and I cant use temporary plates for my employee parking. I now have to walk from a parking garage about 1/2 mile away. Its been 6 weeks now since purchase, still no plates. I called today and was told it was the MVD"s fault. Not true, as I spoke to mvd recently. Mark Mazda consistently drops the ball once they have your money. Integrity is not practiced here. They expect your business, your money, and then they expect you to wait on them, as they get around to serving you......the customer who keeps them in business; I wish I would have given my business elsewhere, I wont be back, neither will my family. Dropping a better business bureau review because businesses like this are a metaphor for a one night stand; take and abandon. Thanks Mark Mazda, your dealership should be on Tinder. More
by kyl09
Employees Worked With
Joshua Spencer
July 17, 2020
Kevin made my shopping experience so seamless and fun, I ended up coming back a month later specifically to him for a second purchase. Professional ended up coming back a month later specifically to him for a second purchase. Professional More
by Kamonicooper
Employees Worked With
July 13, 2020
Absolutely the best car buying experience I’ve ever had. Thanks so much James Fajardo and the rest of the staff for getting me into my dream car when I didn’t think it was possible. This all happened with t Thanks so much James Fajardo and the rest of the staff for getting me into my dream car when I didn’t think it was possible. This all happened with them keeping me under my budget!!! Thanks again crew. More
by Bobby
Employees Worked With
July 01, 2020
Robert was very friendly and respectful. I am very glad I brought my Mazda at Mark Mazda. From now on I will always take my Mazda to Mark Mazda. Service is fairly priced. brought my Mazda at Mark Mazda. From now on I will always take my Mazda to Mark Mazda. Service is fairly priced. More
by My New Minivan
Employees Worked With
Robert Alaniz
June 28, 2020
Scam and shady sales practices! Went into dealership, test drove a CX-5 and was quoted a price, which sounded good. When it came time to make the final deal, however, the salesperso Went into dealership, test drove a CX-5 and was quoted a price, which sounded good. When it came time to make the final deal, however, the salesperson tells me that the original price was a "mistake" and the new prices is nearly $2,000 higher. I show him and his sales manager their own website which lists the original price I was quoted. I ask them to honor what they advertised the car for, quoted me, and they refused! Could not tell me what "mistake" had been made, who made it, or why it wasn't immediately fixed on the website. They just refused to honor the deal. Terrible sales practices. More
by Shawn
Employees Worked With
Damien, Joshua Spencer
June 04, 2020
Robert was friendly respectful and efficient.I wont take my Mazda anywhere else. I do not leave here feeling taken advantage of . Service is fairly priced. Thank you Mr.Alaniz! my Mazda anywhere else. I do not leave here feeling taken advantage of . Service is fairly priced. Thank you Mr.Alaniz! More
by ladyllopez56
Employees Worked With
Robert Alaniz
May 27, 2020
Great Dealer and Staff We purchased a Cadillac Escalade and are extremely satisfied with how smooth the process was. Our salesman (Ernesto) was both knowledgeable and pleasa We purchased a Cadillac Escalade and are extremely satisfied with how smooth the process was. Our salesman (Ernesto) was both knowledgeable and pleasant. Our car buying experience was fast without pressure from any salespeople or management. Can't speak on the selection of vehicles as we only went there looking for 1 in particular. It's a decent sized lot for the area but they're moving to the Autoplex mall so will probably expand their inventory even more. Would certainly work with them again. Hope this review helps any interested car shoppers. More
by Tracy
Employees Worked With
Ernesto
May 12, 2020
Kevin was very helpful when it came to picking my new truck. The showroom was clean, and the entire staff was more than happy to help me out in the buying process. They even went above and beyond in deta truck. The showroom was clean, and the entire staff was more than happy to help me out in the buying process. They even went above and beyond in detailing my truck. I would go back to make another purchase and I’m sure that I will in the coming years. More
by RemingtonD23
Employees Worked With
May 12, 2020
HOLE in the Deal! At the beginning, I was very happy with the service until I found a HOLE in my like "new" car's bed liner. I went back NEXT day and they told me that At the beginning, I was very happy with the service until I found a HOLE in my like "new" car's bed liner. I went back NEXT day and they told me that they were not making money in the deal so either I repair it and pay for it, or we just cancel the deal. No customer service at all from the Sales Manager!!! More
by jsuarez
Employees Worked With
Ben Fields
May 03, 2020
Had a great experience buying my new Mazda Miata RF. Kevin Veliz could not have been better. He was approachable, easy to talk to and transparent. We could see he was very happy doing his job, and he do Kevin Veliz could not have been better. He was approachable, easy to talk to and transparent. We could see he was very happy doing his job, and he does it extremely well. More
by jillm0625
Employees Worked With
