Mark Mazda

TLDR: Common dealer tactics:List vehicles that are unavailable, do anything to get you in the door, keep switching your point of contact January 29th: Filled out a form for the dealership to contac unavailable, do anything to get you in the door, keep switching your point of contact January 29th: Filled out a form for the dealership to contact me just so I could understand what the wait will be like for a CX-5 in current market conditions. A salesperson named David reached out to me and I let him know I was waiting to buy the car until my tax refund came through. He said no problem let him know when I'm ready. February 2nd: David emailed me asking if I had a trade in. I did so he asked me if I wanted to come down for a free appraisal. I said sure even though it is an hour drive from my house to them. We make an appointment for the 5th. February 5th: I get to the dealership about 45 minutes late due to a bad accident on the 10 that day. I get an email from the manager Adam letting me know if David is busy to see him. Understandable since I was running late. When I actually get to the dealership instead of either David or Adam I get a salesperson named Juan. Juan is a nice guy but knows nothing about my situation. Since they don't have the trim I want on the lot (even though it says they did on their website) Juan offered to take a test drive with me on the next trim down while they appraised my car. So I did that and when I get back to the dealership to find out the appraisal they say they don't want to give me a price for the car. The ENTIRE reason I went there that day. So I left wasting 4 hours of my weekend. February 6th: Get an email from a Blake saying he is the Sales Manager and asking me about my experience coming in and if there is anything else I needed. I emailed him back letting him know my frustrations with what happened and he has yet to email me back. February 10th: Put down a holding deposit on the CX-5 I wanted at Horne Mazda. So I talked to David, Adam, Juan, and Blake and got the runaround the entire time. I would love to have a real conversation with someone from Mark Mazda but who knows who I will get this time. More

I enjoyed working with David B. on the purchase of our EV, we are from another state, and the process was seamless and easy, including financing. Everyone was professional, and no on the purchase of our EV, we are from another state, and the process was seamless and easy, including financing. Everyone was professional, and no one was dismissive of me due to gender, seems like a good group! More

Awesome experience with Isaac at Mark Mazda. Answered all my questions honestly and thoroughly. No pressure. Worked out a fair deal and drove my new Mazda home that same day. Finance person Ster Answered all my questions honestly and thoroughly. No pressure. Worked out a fair deal and drove my new Mazda home that same day. Finance person Sterling was also great. Thank you I Love my new Mazda!! More

I received great service from Alan Lopez, the sales person that I worked with. He had excellent follow up, and stayed with me and answered all questions that I had throughout the process. The dealers person that I worked with. He had excellent follow up, and stayed with me and answered all questions that I had throughout the process. The dealership is very welcoming and the overall experience was much better than I had experienced at other locations in the past. They listened to my needs and provided exactly what I had requested. More

A class operation. No hassle/pressure. Very patient and allowed us to go through the buyer's jitters. allowed us to go through the buyer's jitters. More

Consistency and willing to address our questions and concerns with the purchase of a 2019 Cx-5. concerns with the purchase of a 2019 Cx-5. More

Our Mark Mazda Experience was wonderful! Brandon was extremely helpful and we bought the first car we stepped into! Easily the quickest and most pain free car buying experience. extremely helpful and we bought the first car we stepped into! Easily the quickest and most pain free car buying experience. More

Brennden was very friendly and helpful, didn't pressure me at all, was quick and communicative and made the buying experience easy. The dealership was clean and comfortable and everyone I encountered there me at all, was quick and communicative and made the buying experience easy. The dealership was clean and comfortable and everyone I encountered there was helpful. I left feeling good about the purchase. More

Eddy was very helpful and knowledgeable. He was also very patient and friendly throughout the buying experience. patient and friendly throughout the buying experience. More

Was very helpful and honest. Honest about when new cars we’re ready getting to the USA. Took 3 of us for separate test drives Helpful in explaining how all the equipment in the car works. Pleasant with we’re ready getting to the USA. Took 3 of us for separate test drives Helpful in explaining how all the equipment in the car works. Pleasant with Conversation More