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Mark Mazda

Scottsdale, AZ

4.4
639 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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3875 N 89th St

Scottsdale, AZ

85251

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Showing 639 reviews

June 08, 2022

I hate to ever write a review on a car dealership because I am in the business myself, but it’s all about communication. I purchased a vehicle in mid February and as of June 7 still waiting to receive my lic More

by Chrisgraves
Recommend Dealer
No
Employees Worked With
Blake Mahaffey
Jun 08, 2022 -

Mark Mazda responded

Thank you for your feedback. We apologize for your frustrations with experience. Blake our GSM has been in contact with you and hopefully helped fix the situation. We strive to make eveyones experience a great one. Thank you for your patience.

May 28, 2022

I loved my experience here at Mark Mazda. Jeremiah was THE BEST! I went in nervous and walked out smiling and laughing with him & Danielle!! Who was also amazing & caring. They both were so k More

by Priscilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermiah Barcy, Danielle Struse
May 30, 2022 -

Mark Mazda responded

AWESOME, congratulations. We appreciate your business and kind words.

May 22, 2022

Bryce provided excellent customer service and found the right vehicle for us. I highly recommend him and the dealership More

by gierwielaniec
Recommend Dealer
Yes
Employees Worked With
Bryce Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Mark Mazda responded

Appreciate the kind review. Congratulations.

May 18, 2022

Saydee is amazing! ! She is service advisor and she always goes above and beyond to take care of me and has amazing follow up. She is a true asset to Mark Mazda!! More

by Skw914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saydee Colton
May 18, 2022 -

Mark Mazda responded

Thank you so much. We appreciate your business and especially the kind words.

May 07, 2022

My experience at Mark Mazda was excellent. Everyone at the dealership was friendly and Brennden Crayon was very helpful with the paperwork and helping me navigate all the ins and outs of my ne More

by claudo55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennden Crayon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Mark Mazda responded

Thank you so much and congratulations.

May 05, 2022

I worked with Brandon Endrizzi at Mark Mazda. He was professional and really patient during all the time specifically when me and my wife tested drive two cars. He is honest and highly recommende More

by Mohammad Ghiasi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Veliz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Endrizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Mark Mazda responded

We really appreciate the great review. Thank you and congratulations.

May 04, 2022

I've been to this dealership twice for service and had to take the car back immediately both times. They also charged 3% for paying by credit card, won't take a check, with payment by debit card or cash only More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saydee Colton
May 05, 2022 -

Mark Mazda responded

We are very sorry to hear about your experience. We strive to make everyone's time here a great one. Thank you for your business.

May 01, 2022

Thanks to Juan Carlos for his great customer service. I got my Mazda CX-30 and it's awesome! More

by Xym_xym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Garcia
May 02, 2022 -

Mark Mazda responded

Thank you and congratulations.

April 29, 2022

I had a great experience shopping at Mark Mazda. There were no gimmicks or pressure to buy a certain vehicle. I experienced transparency and amazing customer service. Alan was great at getting me th More

by Rdishman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Veliz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Lopez
Apr 29, 2022 -

Mark Mazda responded

Thank you we appreciate your review. Congratulations.

April 25, 2022

I'm pretty sure the service was done correctly, but when I was notified that the car was ready, the price for the service was 5$ more than the coupon price that brought me in. The service writer fixed it by More

by Harold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Lopez-Torrero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Mark Mazda responded

Thank you for the feedback Harold. We do appreciate you taking the time to convey any setbacks in a five star experience. The merchant we utilize for credit card, Apple pay, and debit card transactions does charge a 3 percent surcharge on any credit card transaction. We do have this published through out the dealership to best avoid any confusion at the cashier. This is a separate charge from anything in the dealership as it comes from our merchant provider, our coupons currently offered through service can range as high as 25 percent off depending on the services performed. I hope this clears up any confusion or alleviate any concerns going forward. Thank you, Erich Bloodworth Service Manager

Apr 25, 2022 -

Harold responded

Thanks for your response but it doesn't really help. My point is that you should inform a potential customer prior to them coming to your dealership, not once they have already arrived and you have their car. And I was in your showroom for at least an hour, wandering around a little, and never saw any notice about the surcharge. Also, most businesses pay a fee to any credit card service organization and don't add it to a purchase at the cashier. They just build it into their price. In fact, I have never had an experience like this one in all my years of commerce. Needless to say, I won't be back to your dealership. There are other Mazda dealers in town. I only came to you because of the coupon you sent. My family is very Mazda loyal. My wife and daughter have owned or currently own seven Mazda cars since 1986. I can't imagine buying our next one from you.

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