Mark Mazda

Excellent, fast, straightforward experience! Garrett, Chip, and Sterling were all great to work with. So was the finance guy, though his name is escaping me. Garrett, Chip, and Sterling were all great to work with. So was the finance guy, though his name is escaping me. More

My experience with Mark Mazda has been extremely disappointing due to poor communication and follow-through after my vehicle purchase back in June of 2025. I bought a 2023 KIA Sportage with an exten disappointing due to poor communication and follow-through after my vehicle purchase back in June of 2025. I bought a 2023 KIA Sportage with an extended warranty that was supposed to cover routine services like oil changes. When I brought my vehicle to my local Kia dealership in Flagstaff, I was told my name was not properly registered with the VIN under the warranty, and I had to pay out of pocket for a service that should have been covered. After reaching out to Mark Mazda, I initially received an email response from Ian Parker, the finance manager. However, after a couple of weeks, all communication stopped, and my refund still hasn’t been processed, nor do I have information regarding the registration of my name with the VIN. Despite multiple follow-ups by phone and email, I have not received any resolution or updates. I’m very disappointed in how this situation has been handled and hope Mark Mazda takes steps to improve its communication and post-sale customer service. More

Very genuine people! Garrett is such a pleasure to deal with. Everyone there is super easy to talk to, very helpful. I feel great buying a car here.. Garrett is such a pleasure to deal with. Everyone there is super easy to talk to, very helpful. I feel great buying a car here.. More

All the employees are great. Especially AJ and Mike, pleasant to work with. They understood my concerns and service techs sent videos of cars condition when work completed. . The Especially AJ and Mike, pleasant to work with. They understood my concerns and service techs sent videos of cars condition when work completed. . The waiting area is very nice as well. It would be nice if more loaner cars were available. More

Everyone was very professional and nice. I came in with an online offer from a different state and after some back and forths they were able to match it. No pushy salesman, no pressure to ad I came in with an online offer from a different state and after some back and forths they were able to match it. No pushy salesman, no pressure to add on any extras, and just a great overall experience. It was a really hot day and Chip, our sales guy pulled up multiple cars for us to look at and test drive - all with a smile on his face. I would highly recommend Mark Mazda and will be coming back here for any future purchases / leases. More

Bought online and through the phone. Mark Mazda, Isaac and Nathan made it simple and always took phone calls and transparent. Mark Mazda, Isaac and Nathan made it simple and always took phone calls and transparent. More

Been doing business with Mark Mazda for several years. Very good operation. The service department is excellent. Michael Ramos is my service advisor and his attention and expertise is constantly great. I Very good operation. The service department is excellent. Michael Ramos is my service advisor and his attention and expertise is constantly great. I have no need to bring my business anywhere else. More

This was the 2nd standard service on my new car . Check in was quick and easy. The wait was comfortable. I was sent a video by the tech who performed the service. Couldn't be more pleased. Check in was quick and easy. The wait was comfortable. I was sent a video by the tech who performed the service. Couldn't be more pleased. More

Great staff, knowledgeable, fair and quick. I would recommend to anyone in the market for. New or used vehicle. I would recommend to anyone in the market for. New or used vehicle. More

Excellent customer service. All work performed correctly and timely for a reasonable price. Service waiting area for customers exceptionally clean with drinks and snacks. Very All work performed correctly and timely for a reasonable price. Service waiting area for customers exceptionally clean with drinks and snacks. Very pleasant experience. Also, video of service work provided to my iPhone while in waiting area. An amazing experience. Service advisors were all very attentive to customers’ needs (mine & others I observed while waiting). More