Mark Martin Ford

We went to them knowing exactly what we wanted, and they found it for us. It has some options we weren't sure we wanted, but they have proved to be interesting at the least. We're sure when we know the ve found it for us. It has some options we weren't sure we wanted, but they have proved to be interesting at the least. We're sure when we know the vehicle better, we will love it almost as much as we loved Goldie, the Escape we traded in. We understood the explanations of the trade in price, but we still believe her more valuable than her mileage would indicate because she was very well taken care of mechanically and aesthetically. More

I purchased a misrepresented vehicle with issues from this dealership about 8 months ago (They also failed to produce a title in 8 months and took $11,000 of my money fraudulently via wire transfer. Yes this dealership about 8 months ago (They also failed to produce a title in 8 months and took $11,000 of my money fraudulently via wire transfer. Yes you read that right I still don't have a title for a vehicle I paid for 8 months ago which is illegal). It was an out-of-state purchase that I wasn't able to inspect in person so I relied on the videos/pictures provided by the sales people on the condition of the vehicle. Please see below for the videos sent to me showing the vehicles convertible roof when I asked since the vehicle has not been sold in 6 months and sat on their lot. I specifically asked on the phone for the current condition since the car sat on their lot for over 6 months. Fast forward a week I was delivered the car in the second video you can see. The car was delivered to another local dealership that I purchased several cars before. After the delivery as the car was sitting outside I tried to operate the roof to see if everything worked as in the video that I was provided. The roof mechanism got stuck with the roof clearly dismantled and missing its outer cover as everyone can see in the picture. We also found out that the videos provided to me were actually taken 6 months prior when they were represented as from that day of the conversation (fortunately the videos they sent were taken by iphones that will provide the date it was taken as shown in the pictures below also). When I reached out to the dealership about the issue I was basically offered $1,000 to go away in a very condescending way. In addition to this clear misrepresentation on their end they have failed to produce a title to me leaving me with a broken vehicle that I am paying insurance/storage for. The car is still 12 miles away from where it was delivered in storage with the same mileage (we had a death in our family and some other issues that we were dealing with at the time so I did not have the time to deal with this). Fortunately there are still honest dealerships out there helping customers that were wronged by other not so honest ones.I have dealership employees who are willing to provide sworn statements about the entire process who witnessed the roof getting stuck in rain as I tried to test it. I am going to be reaching out to local agencies to see if I can at least get a title for the broken car they sold to me but meantime I wanted to share this terrible experience that I am still going through so whoever is reading this can hopefully avoid this dealership. More

They did a recall on our 2021 ford escape and Mark Martin Ford and staff done All around Excellent work and Customer Service Thank You All and God Bless yall sincerely Roger and Becky Smith Ford and staff done All around Excellent work and Customer Service Thank You All and God Bless yall sincerely Roger and Becky Smith More

Good and friendly there too meet you as you pull up and willingly to work with you… willingly to work with you… More

They didn't disclose that the car they had sold me had been in an accident. I only found out because I took it somewhere to get repaired, and the mechanics said it was a nightmare to work on because the f been in an accident. I only found out because I took it somewhere to get repaired, and the mechanics said it was a nightmare to work on because the frame was bent. This kind of thing us ESSENTIAL for a customer to know! More

Caleb Spinks, our salesman, helped with all our questions and advised us of options. It was a good experience all around. and advised us of options. It was a good experience all around. More

They made the whole buying process easy. Paperwork only took a few minutes, and we drove off in our new car. Caleb answered all our questions and helped set up my Ford Pass. Paperwork only took a few minutes, and we drove off in our new car. Caleb answered all our questions and helped set up my Ford Pass. More

We've worked with Mark Martin Ford several times since moving to Batesville, AR and they have always treated us with respect and curtesy. Our last trade opportunity allowed us to purchase a great and safe moving to Batesville, AR and they have always treated us with respect and curtesy. Our last trade opportunity allowed us to purchase a great and safe first automobile for our daughter. She lol and we are excited! More

The dealership provided excellent service and gave me a very fair price for my trade in. very fair price for my trade in. More

The salesman I worked with, Caleb Spinks, was very friendly and handled this transaction in an extremely professional manner. He is a great asset to the dealership. friendly and handled this transaction in an extremely professional manner. He is a great asset to the dealership. More