Mark Kia - Service Center

When I dropped my car off on Sunday with no appointment Andrew Lozano in sales was great in helping me out. Bryan my service rep was excellent in taking care of my needs & kept me informed. Andrew Lozano in sales was great in helping me out. Bryan my service rep was excellent in taking care of my needs & kept me informed. More

Prompt service. There were some issues that were unresolved but the sales person tried his best There were some issues that were unresolved but the sales person tried his best More

Professional, courteous and very customer oriented Laura especially!! A refreshing experience considering today’s World negative attitudes about the customer I will probably just drop in for a cup of co especially!! A refreshing experience considering today’s World negative attitudes about the customer I will probably just drop in for a cup of coffee and say thanks again! More

A few weeks ago I bought a used car from DeMarko at Mark Kia. Unfortunately I couldn’t drive off with it because it had to be inspected but DeMarko was awesome with keeping me updated on the status and chec Kia. Unfortunately I couldn’t drive off with it because it had to be inspected but DeMarko was awesome with keeping me updated on the status and check in with me nearly everyday. He was very patient and always willing to explain certain things I didn’t quite understand, I would certainly recommend anyone in search of a vehicle to work with DeMarko! And for the service department I highly recommend working with Brian as a service advisor because he’s kind, knowledgeable and is willing to go above and beyond to help assist you. It was a pleasure working with both DeMarko and Brian! More

Derrick Gradijan and Mark Kia went above and beyond to get me into my new Kia Soul. I couldn’t be happier with the overall experience and customer service I received at Mark Kia. I highly recommend this d get me into my new Kia Soul. I couldn’t be happier with the overall experience and customer service I received at Mark Kia. I highly recommend this dealer and Derrick Gradijan for all your car buying needs. Special thanks to Johnny Borboa and Dave in finance as well. Thanks Mark Kia 👍 More

Untruthful. Pushy. Deceiving. Abrasive. Once we stood up for ourselves and wouldn’t finance 18,000 for 6 years at 600 a month the customer service went out the w Pushy. Deceiving. Abrasive. Once we stood up for ourselves and wouldn’t finance 18,000 for 6 years at 600 a month the customer service went out the window. We ended up financing for 5 years at almost half the price. They will not walk you through the app that you have to buy with the car. They will not take off the OPTIONAL key protection plus. And you’ll pay 3x the normal amount for ceramic tint. More

I just wanted to take a moment to let you know how much I appreciated Jose's follow up and resolution of the what began as a very frustrating situation with the lug nuts, and subsequently the rim, of my Paci appreciated Jose's follow up and resolution of the what began as a very frustrating situation with the lug nuts, and subsequently the rim, of my Pacifica. It's because of Jose's attentiveness that I have a good perception of the service department after the whole ordeal. Whenever I left a voicemail, Jose followed up within the day. When the repair was going to take significantly longer than expected, Jose came with a loaner car key in his hand so that I wouldn't even have to ask. While there was an additional delay with a used/mismatched rim, it was ultimately corrected without pushback. The only negative experience during this time was with a different service adviser that tried to "help" when I needed to address the rim mismatch. He proceeded to argue with me on what rim was replaced when he ultimately knew nothing about the whole situation. I wish I'd gotten his name, as I'd never schedule with him. Mark Kia needs more "Jose"s in the service department (and less of the other guy). Thanks again to Jose for all your help resolving my issues. More

I have been going there a long time they are excellent in everything that they do, everything that they do, More

I stopped in at Mark Kia to, simply, get a recall taken care of and left buying a new vehicle. When DeMarko approached me while waiting for my vehicle to be serviced I thought “Oh, here we go!” But much t care of and left buying a new vehicle. When DeMarko approached me while waiting for my vehicle to be serviced I thought “Oh, here we go!” But much to my surprise DeMarko was kind, knowledgeable and very respectful. I had been in the dealership in September to investigate trading in my vehicle but the deal was simply not good enough. They say good things come to those who wait and it could not be more true for me. There was a significant difference in what I was being offered now versus then and I simply could not pass it up. Thank you DeMarko for making this experience so pleasant. More

Jacob was amazing to deal with and the dealership was very kind and courteous it was an excellent buying experience very kind and courteous it was an excellent buying experience More