Mark Kia - Service Center

convenient location, great staff, always friendly, curiosity calls are nice after work is done. I like to be informed at all times when they are working on my car what is going on and how long it is g curiosity calls are nice after work is done. I like to be informed at all times when they are working on my car what is going on and how long it is going to take so I can make arrangements if needed. More

Wife and I bought a new 2011 Kia Optima EX last May from Mark Kia in Scottsdale. We feel like we got the best deal available on this beautiful car and at that time they were the hardest vehicle to get your Mark Kia in Scottsdale. We feel like we got the best deal available on this beautiful car and at that time they were the hardest vehicle to get your hands on in the market. Almost a year later we've asked each other if we had to buy another car right now would we still choose a Kia Optima, and the resounding answer is an absolute "YES". I just had the cars second oil change completed a couple days ago and I feel like the service department at Mark Kia must be the best kept secret in car maintenance. No lines at the service check in and Jose Gandara the service adviser was very friendly, attentive, and thorough in checking in my car to make sure everything was going to get done that we needed. The service reps changed the oil and rotated the tires for us and also performed an additional 27 point inspection at no charge. We also elected to have the cabin filter changed to help keep the air conditioner from getting that musty smell upon starting up the car. My wife especially appreciated that seeing as we are now running the air conditioner more often due to it warming up here in AZ. The service was performed pretty quickly and there was even a nice customer lounge for me to wait in while my car was getting serviced. Hey and they have free popcorn to snack on while you wait. I used to hate going to car dealerships for service, I always felt like all they cared about in the end was how much money they could extract from my wallet........Can't say I miss that feeling at the service center at Mark Kia! Thank you and kindest regards, The Lancaster's More

The service I received was great. I was keep informed of what the problem was and how long it would take to fix. I will return to this dealership for services. what the problem was and how long it would take to fix. I will return to this dealership for services. More

Jose was very helpful, had a problem with an annoying rattle in the overhead console of my Sedona. They were able to isolate the problem and come up with an acceptable solution to fix it. They also work rattle in the overhead console of my Sedona. They were able to isolate the problem and come up with an acceptable solution to fix it. They also worked with my extended warranty company to get a repair covered. More

I leased a new Kia Soul at this dealership and the experience, while a bit daunting (as nearly all car sales usually are),was excellent. I was treated courteously and repectfully during the entire pro experience, while a bit daunting (as nearly all car sales usually are),was excellent. I was treated courteously and repectfully during the entire process. After the sale, I have had several contacts inquiring as to my satisfaction with the dealership, its employees and the vehicle. At the three month after-sale point, I was reminded by the sales consultant, Pat Flynn, that it was time for a complimentary LOF/tire rotation service which service was performed with the same coutesy and respect as the initial sale/lease experience. Although located in an older area of Scottsdale/Tempe, the dealership very obviously places great value on customer service and satisfaction.I recommend this dealership to other prospective buyers/owners based upon the several experiences I have had with them. More

I always have taken my Kia to their service dept. since 2004. Always have a very good experience and never any problems. The service advisor talks to me in a manner that I can understand and offers me alt 2004. Always have a very good experience and never any problems. The service advisor talks to me in a manner that I can understand and offers me alternatives that fit my budget--I appreciate that! More

The service department at Mark Kia has done a great job in providing service on our 2009 Kia Optima. The people are understanding and good at explaining what is being done to our car. in providing service on our 2009 Kia Optima. The people are understanding and good at explaining what is being done to our car. More

My experience with Mark Kia goes back quite while ago and find them to be a very exceptional dealership they've always been very helpful and they've always been ready to help whenever I needed it. I have re find them to be a very exceptional dealership they've always been very helpful and they've always been ready to help whenever I needed it. I have recommended them many of my friends. I will continue to do so as well. More

I purchased my '07 Optima from another dealership but have had most of my maintenance done at Mark Kia. They've always been easy to work with and priced on par with the others. No complaints to report. have had most of my maintenance done at Mark Kia. They've always been easy to work with and priced on par with the others. No complaints to report. More

I've been in for a couple of scheduled maintenance visits and a replacement of a faulty part. Everyone I've dealt with has been very helpful and courteous. and a replacement of a faulty part. Everyone I've dealt with has been very helpful and courteous. More