Mark Kia - Service Center

Brandi, and the service department, has been a pleasure to work with. I've had them take care of two different warranty issues. Both times they've been able to schedule me in quickly. The communication, in to work with. I've had them take care of two different warranty issues. Both times they've been able to schedule me in quickly. The communication, including appointment reminders, has been good and helpful. Thanks. More

When I arrived, Kyle approached me almost right away with his clipboard. He went over what was being done on my car and told me how long it would take. He offered for a car wash as well (first time for thi his clipboard. He went over what was being done on my car and told me how long it would take. He offered for a car wash as well (first time for this), but I didn't have the time to stay. My car was done in the timeframe set forth. Upon completion, Kyle went over with me what needed to be done on my car in my future services and how much those things would cost. He also advised I would not have to do all those things at one time and could spread them out. This was the best experience I have had at Mark Kia and would really like to keep Kyle as my sole service writer. More

Our Kia Sedona, with only 35,000 miles had to be towed in on a Friday afternoon. My husband, who is a technician, told them what was wrong with the van. Since it was under warranty, they had to do the repair on a Friday afternoon. My husband, who is a technician, told them what was wrong with the van. Since it was under warranty, they had to do the repairs. We were told that if they couldn't get a loaner that day, we would get one right away on monday. Four seperate messages were left on Monday for the status of the van ad to check on a loaner. Nobody returne our call. Finally, Tuesday morning, we were called and they said they were finally looking at it, And that nobody told us we would receive a loaner. (we were told on Friday, that Monday morning would be the latest it would be looked at). Finally at noon, we were told it needed a starter (exactly what my husband told them it needed) and that they would have to order the part. It would be at least two more days. They were not accommodating whatsoever, and we're actually quite rude. We will NEVER go to this dealership again. More

I had some body work done. It was done right and on time. I would use the body shop again, they seem to be knowledgeable and skilled at working on Kias. I would use the body shop again, they seem to be knowledgeable and skilled at working on Kias. More

Hats off to Mark Kia and their staff. From the purchase of my Kia to all the service check points up to the 47000 miles I have on the car now everything has gone smoothly. They look out for your wallet too of my Kia to all the service check points up to the 47000 miles I have on the car now everything has gone smoothly. They look out for your wallet too-- love getting the coupons in the mail that save me money on servicing. Will definately be back when its time for a new Kia More

My experience with Mark Kia from original purchase to recent service visit is an "A" game at all levels. I appreciate the service and attention to detail. recent service visit is an "A" game at all levels. I appreciate the service and attention to detail. More

convenient location, great staff, always friendly, curiosity calls are nice after work is done. I like to be informed at all times when they are working on my car what is going on and how long it is g curiosity calls are nice after work is done. I like to be informed at all times when they are working on my car what is going on and how long it is going to take so I can make arrangements if needed. More

Wife and I bought a new 2011 Kia Optima EX last May from Mark Kia in Scottsdale. We feel like we got the best deal available on this beautiful car and at that time they were the hardest vehicle to get your Mark Kia in Scottsdale. We feel like we got the best deal available on this beautiful car and at that time they were the hardest vehicle to get your hands on in the market. Almost a year later we've asked each other if we had to buy another car right now would we still choose a Kia Optima, and the resounding answer is an absolute "YES". I just had the cars second oil change completed a couple days ago and I feel like the service department at Mark Kia must be the best kept secret in car maintenance. No lines at the service check in and Jose Gandara the service adviser was very friendly, attentive, and thorough in checking in my car to make sure everything was going to get done that we needed. The service reps changed the oil and rotated the tires for us and also performed an additional 27 point inspection at no charge. We also elected to have the cabin filter changed to help keep the air conditioner from getting that musty smell upon starting up the car. My wife especially appreciated that seeing as we are now running the air conditioner more often due to it warming up here in AZ. The service was performed pretty quickly and there was even a nice customer lounge for me to wait in while my car was getting serviced. Hey and they have free popcorn to snack on while you wait. I used to hate going to car dealerships for service, I always felt like all they cared about in the end was how much money they could extract from my wallet........Can't say I miss that feeling at the service center at Mark Kia! Thank you and kindest regards, The Lancaster's More

The service I received was great. I was keep informed of what the problem was and how long it would take to fix. I will return to this dealership for services. what the problem was and how long it would take to fix. I will return to this dealership for services. More

Jose was very helpful, had a problem with an annoying rattle in the overhead console of my Sedona. They were able to isolate the problem and come up with an acceptable solution to fix it. They also work rattle in the overhead console of my Sedona. They were able to isolate the problem and come up with an acceptable solution to fix it. They also worked with my extended warranty company to get a repair covered. More