Mark Kia - Service Center

Jose in service was great. He always followed up with me when he had new information. I was looking for floor mats and they thought they had to order them from overseas. But the next day he called me again when he had new information. I was looking for floor mats and they thought they had to order them from overseas. But the next day he called me again and said I found them at Tempe Kia. Jose was great. He even let me sit in the waiting room while he carried the stuff to my car. Would recommend again. More

I have had 2 service visits since I bought my car 06/12 and both times were positive experiences. Service was quick and uncomplicated. The staff were all helpful,kind and professional. Do not remember all and both times were positive experiences. Service was quick and uncomplicated. The staff were all helpful,kind and professional. Do not remember all the staff I worked with but all the folks in service were great. More

I have had a great experience at this dealership since I bought my first Kia in 2006. The have always been honest and straight forward in all of my dealings with them. bought my first Kia in 2006. The have always been honest and straight forward in all of my dealings with them. More

Excellent service from Brandi. good workmanship by service dept. Courtese and helpful.excellent Courtesy from the entire dealership which obviously creates a good environment for the employees to pass service dept. Courtese and helpful.excellent Courtesy from the entire dealership which obviously creates a good environment for the employees to pass on to the customer. More

Brandi, and the service department, has been a pleasure to work with. I've had them take care of two different warranty issues. Both times they've been able to schedule me in quickly. The communication, in to work with. I've had them take care of two different warranty issues. Both times they've been able to schedule me in quickly. The communication, including appointment reminders, has been good and helpful. Thanks. More

When I arrived, Kyle approached me almost right away with his clipboard. He went over what was being done on my car and told me how long it would take. He offered for a car wash as well (first time for thi his clipboard. He went over what was being done on my car and told me how long it would take. He offered for a car wash as well (first time for this), but I didn't have the time to stay. My car was done in the timeframe set forth. Upon completion, Kyle went over with me what needed to be done on my car in my future services and how much those things would cost. He also advised I would not have to do all those things at one time and could spread them out. This was the best experience I have had at Mark Kia and would really like to keep Kyle as my sole service writer. More

Our Kia Sedona, with only 35,000 miles had to be towed in on a Friday afternoon. My husband, who is a technician, told them what was wrong with the van. Since it was under warranty, they had to do the repair on a Friday afternoon. My husband, who is a technician, told them what was wrong with the van. Since it was under warranty, they had to do the repairs. We were told that if they couldn't get a loaner that day, we would get one right away on monday. Four seperate messages were left on Monday for the status of the van ad to check on a loaner. Nobody returne our call. Finally, Tuesday morning, we were called and they said they were finally looking at it, And that nobody told us we would receive a loaner. (we were told on Friday, that Monday morning would be the latest it would be looked at). Finally at noon, we were told it needed a starter (exactly what my husband told them it needed) and that they would have to order the part. It would be at least two more days. They were not accommodating whatsoever, and we're actually quite rude. We will NEVER go to this dealership again. More

I had some body work done. It was done right and on time. I would use the body shop again, they seem to be knowledgeable and skilled at working on Kias. I would use the body shop again, they seem to be knowledgeable and skilled at working on Kias. More

Hats off to Mark Kia and their staff. From the purchase of my Kia to all the service check points up to the 47000 miles I have on the car now everything has gone smoothly. They look out for your wallet too of my Kia to all the service check points up to the 47000 miles I have on the car now everything has gone smoothly. They look out for your wallet too-- love getting the coupons in the mail that save me money on servicing. Will definately be back when its time for a new Kia More

My experience with Mark Kia from original purchase to recent service visit is an "A" game at all levels. I appreciate the service and attention to detail. recent service visit is an "A" game at all levels. I appreciate the service and attention to detail. More