Mark Kia - Service Center

Our recent dealings with our Kia Sorento have been handled very satisfactorily. The customer service was great. The problem was taken care of promptly and I had my car back quickly. I will recommend handled very satisfactorily. The customer service was great. The problem was taken care of promptly and I had my car back quickly. I will recommend Mark Kia to family and friends. More

I came in for a minor air conditioning problem and a much more serious problem was discovered because when this service department works on my car, even if it's just for an oil change, it is extremely thorou more serious problem was discovered because when this service department works on my car, even if it's just for an oil change, it is extremely thorough. Finding the problem this early saved me from having a serious problem with my power steering. More

This our 4th Kia (3rd from Mark). I never hesitate, when asked if I like my Kia, to praise the quality and the lack of problems with my Kia's. I highly recommend Mark Kia. asked if I like my Kia, to praise the quality and the lack of problems with my Kia's. I highly recommend Mark Kia. More

Jose in service was great. He always followed up with me when he had new information. I was looking for floor mats and they thought they had to order them from overseas. But the next day he called me again when he had new information. I was looking for floor mats and they thought they had to order them from overseas. But the next day he called me again and said I found them at Tempe Kia. Jose was great. He even let me sit in the waiting room while he carried the stuff to my car. Would recommend again. More

I have had 2 service visits since I bought my car 06/12 and both times were positive experiences. Service was quick and uncomplicated. The staff were all helpful,kind and professional. Do not remember all and both times were positive experiences. Service was quick and uncomplicated. The staff were all helpful,kind and professional. Do not remember all the staff I worked with but all the folks in service were great. More

I have had a great experience at this dealership since I bought my first Kia in 2006. The have always been honest and straight forward in all of my dealings with them. bought my first Kia in 2006. The have always been honest and straight forward in all of my dealings with them. More

Excellent service from Brandi. good workmanship by service dept. Courtese and helpful.excellent Courtesy from the entire dealership which obviously creates a good environment for the employees to pass service dept. Courtese and helpful.excellent Courtesy from the entire dealership which obviously creates a good environment for the employees to pass on to the customer. More

Brandi, and the service department, has been a pleasure to work with. I've had them take care of two different warranty issues. Both times they've been able to schedule me in quickly. The communication, in to work with. I've had them take care of two different warranty issues. Both times they've been able to schedule me in quickly. The communication, including appointment reminders, has been good and helpful. Thanks. More

When I arrived, Kyle approached me almost right away with his clipboard. He went over what was being done on my car and told me how long it would take. He offered for a car wash as well (first time for thi his clipboard. He went over what was being done on my car and told me how long it would take. He offered for a car wash as well (first time for this), but I didn't have the time to stay. My car was done in the timeframe set forth. Upon completion, Kyle went over with me what needed to be done on my car in my future services and how much those things would cost. He also advised I would not have to do all those things at one time and could spread them out. This was the best experience I have had at Mark Kia and would really like to keep Kyle as my sole service writer. More

Our Kia Sedona, with only 35,000 miles had to be towed in on a Friday afternoon. My husband, who is a technician, told them what was wrong with the van. Since it was under warranty, they had to do the repair on a Friday afternoon. My husband, who is a technician, told them what was wrong with the van. Since it was under warranty, they had to do the repairs. We were told that if they couldn't get a loaner that day, we would get one right away on monday. Four seperate messages were left on Monday for the status of the van ad to check on a loaner. Nobody returne our call. Finally, Tuesday morning, we were called and they said they were finally looking at it, And that nobody told us we would receive a loaner. (we were told on Friday, that Monday morning would be the latest it would be looked at). Finally at noon, we were told it needed a starter (exactly what my husband told them it needed) and that they would have to order the part. It would be at least two more days. They were not accommodating whatsoever, and we're actually quite rude. We will NEVER go to this dealership again. More