Mark Kia - Service Center

Hybrid nightmare My son's Optima Hybrid completely shut down on the freeway while driving and we looked to Mark Kia's service Department for help. From day one, Chri My son's Optima Hybrid completely shut down on the freeway while driving and we looked to Mark Kia's service Department for help. From day one, Chris contacted me at every step of what turned into over a month long process. He assisted us in setting up a rental car and obtaining records from a different service Department. Despite the frustrations of not knowing what was wrong with the car, we were informed of all that was being done to diagnose the issue. Even when there were no answers, Chris kept me us posted almost daily! Our frustrations were his frustrations and he escalated our inquiries when needed and never made excuses for anything. After several weeks and countless hours, the technician were able to pinpoint the problem, order the parts, and fix the car. Because of the exceptional customer service and ongoing contact with Chris, the long wait and inconvenience was manageable. We will definitely be using Mark Kia Service--Chris--going forward for the Kia. Thank you! More

Great service Chris Stephensen is very knowledgeable and gave my wife and I the best experience we ever had getting our car repaired. I will definitely be back Chris Stephensen is very knowledgeable and gave my wife and I the best experience we ever had getting our car repaired. I will definitely be back More

Great job janice Great job Janice I really miss my adviser Michelle but Janice has done an amazing job filling in her shoes! Give that lady a raise! And Michelle as we Great job Janice I really miss my adviser Michelle but Janice has done an amazing job filling in her shoes! Give that lady a raise! And Michelle as well! More

Normal service My last visit to Mark Kia was fantastic. The service was great. I was in and out in no time at all. I will definitely be returning to Mark Kia for all My last visit to Mark Kia was fantastic. The service was great. I was in and out in no time at all. I will definitely be returning to Mark Kia for all of my vehicles needs. More

Always a great experience Three vehicles purchased from Mark Kia and all were pleasant experiences. Their service dept is equally as enjoyable to work with. To sum up my review Three vehicles purchased from Mark Kia and all were pleasant experiences. Their service dept is equally as enjoyable to work with. To sum up my review Mark Kia is a win/win dealership! More

Kia soul I have always had poor experience with car dealerships in the past until I started going to mark kia where I purchased a kia soul, now my whole family I have always had poor experience with car dealerships in the past until I started going to mark kia where I purchased a kia soul, now my whole family goes there and we all love it More

Best Service department in the business! I have said this before years ago, and will say it again - I love Mark Kia and especially the service provided from Chris Stephenson in the Service de I have said this before years ago, and will say it again - I love Mark Kia and especially the service provided from Chris Stephenson in the Service department- I have all my car issues (big or small) resolved immediately- They go above and beyond for me every time and clarity of billing is simple. Just as it should be with a car dealer ! Thank you to Chris and the team for always making my life easy and bringing back my Kia Optima in tip top shape time and time again! More

Great service every time I am not always able to schedule an appointment so most if the time I am a drive in. Chris always takes me in and gives accurate wait times. They alwa I am not always able to schedule an appointment so most if the time I am a drive in. Chris always takes me in and gives accurate wait times. They always ask if I need a ride or a rental depending on the type of service needed. Great dealership with a friendly staff. Chris my service rep is top notch. A great asset to that department and to the company. More

Amazing job every time !! Absolutely love this place! Chris Stephenson is amazing in the service department, I've worked with him for a few years now and will never go anywhere Absolutely love this place! Chris Stephenson is amazing in the service department, I've worked with him for a few years now and will never go anywhere else again! Outstanding work and customer service! 5 stars all day 😍 More

Best dealship ever. Including the service dept I have been a customer for a longtime The sales Is awesome esp The GM The Kia service rocks too. Esp Chris He is Always Professional, extremely I have been a customer for a longtime The sales Is awesome esp The GM The Kia service rocks too. Esp Chris He is Always Professional, extremely knowledgeable and very easy to talk with He is a super guy who loves his job and does it well. My other car which is not a Kia is also serviced here because of the wonderful way that Chris takes care of us on every visit. Can't say enough good things abt Chris He is a definite asset to the service dept More