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Mark Kia - Service Center

Scottsdale, AZ

4.8
287 Reviews

287 Reviews of Mark Kia - Service Center

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September 22, 2017

Outstanding service Mark Kia did not standing job on my recent service. I wasn't sure what I needed but they inspected the car and shows a few items for me which were nee More

by Ed B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Stephensen
Sep 25, 2017 -

Mark Kia responded

Ed, we are so happy to hear of your experience in our service department. We pride ourselves on great customer service and are happy that our team is able to portray that to you!

Sep 25, 2017 -

Ed B responded

The word I used was outstanding Chris and Mark Kia did an outstanding job!

September 21, 2017

good experience It has been a good experience going to Mark Kia for services on my car. Friendly, affordable and fast service. I recommend them highly for Kia service More

by jnty6y5rg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gandara
Sep 25, 2017 -

Mark Kia responded

Thank you for taking the time to leave this wonderful review!

August 09, 2017

Great team & atmosphere The mechanic and office team are wonderful. The mechanic showed me my old part & why it needed replacing, the office team keeps the wait area as a nic More

by Kia Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember he employee & you need to allow me to finish the survey without it
Aug 09, 2017 -

Mark Kia responded

We are so happy to hear that you had a wonderful time in our service department! We look forward to seeing you next time.

August 03, 2017

Service Department Highly recommended! Always make time for me and get the job done! If you need anything done I recommend going and seeing Jose Gandara. He's very atten More

by YouKnowMe81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gandara
Aug 03, 2017 -

Mark Kia responded

Thank you for leaving us this awesome review! We are so happy and lucky to have such a wonderful customer as yourself!

July 17, 2017

Consistent 'Above & Beyond' service Have experienced 'Above & Beyond' service/performance from all departments & staff @ Mark KIA since purchasing my 2011 KIA Optima-Turbo. Continue to r More

by CarguySteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Belsanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Lemon, Jose Gandara, Chris Stephensen
Jul 17, 2017 -

Mark Kia responded

Steve, thank you so much for this awesome review! We are so happy to hear that our team continuously takes care of you. Please don't forget to take advantage of our 'Send Me a Friend' program!

July 14, 2017

Excellent Staff was professional and courteous. Chris was great as always! I appreciate the honesty and friendliness. I will continue to rrcommend Mark Kia for More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Stephensen
Jul 14, 2017 -

Mark Kia responded

Kathy, I want to thank you for taking the time to review us! We are so lucky to have you as a customer!

July 14, 2017

Excellent service Mark Kia, and specifically Janis have always gone above & beyond to accommodate my schedule, make my service experience easy and provide a stellar cus More

by Lisa E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janis in service
Jul 14, 2017 -

Mark Kia responded

Lisa, thank you for your kind words about our service department :)

July 09, 2017

Professional and thorough Nice waiting room, snacks and TV while you wait. The staff is friendly , polite and helpful. Good job. Everyone is so professional. Convenient locatio More

by brunomom21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Acorn
Jul 10, 2017 -

Mark Kia responded

We are so happy to hear that everyone was able to take care of you :)

July 01, 2017

Oil change and tire rotation Great service but constantly confused at this dealship when oil changes are needed. First oil change I was told every 5000 miles and given a sticker f More

by Brebabe021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Stephensen
Jul 03, 2017 -

Mark Kia responded

Thank you for taking the time to leave us this feedback. I am sorry that there seems to be some inconsistencies in the information that you are being told. I would be more than happy to have your service advisor get in touch with you and clear this up. Please reach out to me at your earliest convenience, as I do still need additional information from you. Regards, Jess Acorn jess.acorn@markkia.com

June 15, 2017

my visit with mark kia on 6/14 I have been a customer of mark kia for years. The resin I keep coming back is the excellent customer service that is always given by Chris Stephens More

by cargirlsue333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Stephensen
Jun 15, 2017 -

Mark Kia responded

We are so lucky to have you as a customer here at Mark Kia!

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