Mark Kia - Service Center

Excellent Staff was professional and courteous. Chris was great as always! I appreciate the honesty and friendliness. I will continue to rrcommend Mark Kia for Staff was professional and courteous. Chris was great as always! I appreciate the honesty and friendliness. I will continue to rrcommend Mark Kia for sales and service. More

Professional and thorough Nice waiting room, snacks and TV while you wait. The staff is friendly , polite and helpful. Good job. Everyone is so professional. Convenient locatio Nice waiting room, snacks and TV while you wait. The staff is friendly , polite and helpful. Good job. Everyone is so professional. Convenient location too. More

Oil change and tire rotation Great service but constantly confused at this dealship when oil changes are needed. First oil change I was told every 5000 miles and given a sticker f Great service but constantly confused at this dealship when oil changes are needed. First oil change I was told every 5000 miles and given a sticker for 7,500. When I called to ask they said they had new guidelines for the desert that differed from other states and I needed to come every 7,500, it had changed from 5000. This time I was told oil changes every 5000 miles. Really wish they would be more consistent I don't know why it keeps changing or when I am actually suppose to come back for my next oil change. I have a warrenty I spend a lot of money on so it's important for that reason to know so if I need to use it they don't go back and try to tell me I was over recommending miles for oil changes. More

my visit with mark kia on 6/14 I have been a customer of mark kia for years. The resin I keep coming back is the excellent customer service that is always given by Chris Stephens I have been a customer of mark kia for years. The resin I keep coming back is the excellent customer service that is always given by Chris Stephenson...he is prompt,and always responds to a customer's needs. Chris is the perfect representation of mark kia More

Hybrid nightmare My son's Optima Hybrid completely shut down on the freeway while driving and we looked to Mark Kia's service Department for help. From day one, Chri My son's Optima Hybrid completely shut down on the freeway while driving and we looked to Mark Kia's service Department for help. From day one, Chris contacted me at every step of what turned into over a month long process. He assisted us in setting up a rental car and obtaining records from a different service Department. Despite the frustrations of not knowing what was wrong with the car, we were informed of all that was being done to diagnose the issue. Even when there were no answers, Chris kept me us posted almost daily! Our frustrations were his frustrations and he escalated our inquiries when needed and never made excuses for anything. After several weeks and countless hours, the technician were able to pinpoint the problem, order the parts, and fix the car. Because of the exceptional customer service and ongoing contact with Chris, the long wait and inconvenience was manageable. We will definitely be using Mark Kia Service--Chris--going forward for the Kia. Thank you! More

Great service Chris Stephensen is very knowledgeable and gave my wife and I the best experience we ever had getting our car repaired. I will definitely be back Chris Stephensen is very knowledgeable and gave my wife and I the best experience we ever had getting our car repaired. I will definitely be back More

Great job janice Great job Janice I really miss my adviser Michelle but Janice has done an amazing job filling in her shoes! Give that lady a raise! And Michelle as we Great job Janice I really miss my adviser Michelle but Janice has done an amazing job filling in her shoes! Give that lady a raise! And Michelle as well! More

Normal service My last visit to Mark Kia was fantastic. The service was great. I was in and out in no time at all. I will definitely be returning to Mark Kia for all My last visit to Mark Kia was fantastic. The service was great. I was in and out in no time at all. I will definitely be returning to Mark Kia for all of my vehicles needs. More

Amazing job every time !! Absolutely love this place! Chris Stephenson is amazing in the service department, I've worked with him for a few years now and will never go anywhere Absolutely love this place! Chris Stephenson is amazing in the service department, I've worked with him for a few years now and will never go anywhere else again! Outstanding work and customer service! 5 stars all day 😍 More

Best Service department in the business! I have said this before years ago, and will say it again - I love Mark Kia and especially the service provided from Chris Stephenson in the Service de I have said this before years ago, and will say it again - I love Mark Kia and especially the service provided from Chris Stephenson in the Service department- I have all my car issues (big or small) resolved immediately- They go above and beyond for me every time and clarity of billing is simple. Just as it should be with a car dealer ! Thank you to Chris and the team for always making my life easy and bringing back my Kia Optima in tip top shape time and time again! More