Mark Kia - Service Center

Service Department Highly recommended! Always make time for me and get the job done! If you need anything done I recommend going and seeing Jose Gandara. He's very atten Highly recommended! Always make time for me and get the job done! If you need anything done I recommend going and seeing Jose Gandara. He's very attentive and so polite. More

Consistent 'Above & Beyond' service Have experienced 'Above & Beyond' service/performance from all departments & staff @ Mark KIA since purchasing my 2011 KIA Optima-Turbo. Continue to r Have experienced 'Above & Beyond' service/performance from all departments & staff @ Mark KIA since purchasing my 2011 KIA Optima-Turbo. Continue to reference friends to Mark KIA (3) have purchased new vehicles since 2011 ... Love the Mark KIA Family!! More

Excellent service Mark Kia, and specifically Janis have always gone above & beyond to accommodate my schedule, make my service experience easy and provide a stellar cus Mark Kia, and specifically Janis have always gone above & beyond to accommodate my schedule, make my service experience easy and provide a stellar customer service experience. More

Excellent Staff was professional and courteous. Chris was great as always! I appreciate the honesty and friendliness. I will continue to rrcommend Mark Kia for Staff was professional and courteous. Chris was great as always! I appreciate the honesty and friendliness. I will continue to rrcommend Mark Kia for sales and service. More

Professional and thorough Nice waiting room, snacks and TV while you wait. The staff is friendly , polite and helpful. Good job. Everyone is so professional. Convenient locatio Nice waiting room, snacks and TV while you wait. The staff is friendly , polite and helpful. Good job. Everyone is so professional. Convenient location too. More

Oil change and tire rotation Great service but constantly confused at this dealship when oil changes are needed. First oil change I was told every 5000 miles and given a sticker f Great service but constantly confused at this dealship when oil changes are needed. First oil change I was told every 5000 miles and given a sticker for 7,500. When I called to ask they said they had new guidelines for the desert that differed from other states and I needed to come every 7,500, it had changed from 5000. This time I was told oil changes every 5000 miles. Really wish they would be more consistent I don't know why it keeps changing or when I am actually suppose to come back for my next oil change. I have a warrenty I spend a lot of money on so it's important for that reason to know so if I need to use it they don't go back and try to tell me I was over recommending miles for oil changes. More

my visit with mark kia on 6/14 I have been a customer of mark kia for years. The resin I keep coming back is the excellent customer service that is always given by Chris Stephens I have been a customer of mark kia for years. The resin I keep coming back is the excellent customer service that is always given by Chris Stephenson...he is prompt,and always responds to a customer's needs. Chris is the perfect representation of mark kia More

Hybrid nightmare My son's Optima Hybrid completely shut down on the freeway while driving and we looked to Mark Kia's service Department for help. From day one, Chri My son's Optima Hybrid completely shut down on the freeway while driving and we looked to Mark Kia's service Department for help. From day one, Chris contacted me at every step of what turned into over a month long process. He assisted us in setting up a rental car and obtaining records from a different service Department. Despite the frustrations of not knowing what was wrong with the car, we were informed of all that was being done to diagnose the issue. Even when there were no answers, Chris kept me us posted almost daily! Our frustrations were his frustrations and he escalated our inquiries when needed and never made excuses for anything. After several weeks and countless hours, the technician were able to pinpoint the problem, order the parts, and fix the car. Because of the exceptional customer service and ongoing contact with Chris, the long wait and inconvenience was manageable. We will definitely be using Mark Kia Service--Chris--going forward for the Kia. Thank you! More

Great service Chris Stephensen is very knowledgeable and gave my wife and I the best experience we ever had getting our car repaired. I will definitely be back Chris Stephensen is very knowledgeable and gave my wife and I the best experience we ever had getting our car repaired. I will definitely be back More

Great job janice Great job Janice I really miss my adviser Michelle but Janice has done an amazing job filling in her shoes! Give that lady a raise! And Michelle as we Great job Janice I really miss my adviser Michelle but Janice has done an amazing job filling in her shoes! Give that lady a raise! And Michelle as well! More