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287 Reviews of Mark Kia - Service Center
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December 02, 2017
Great customer service at Mark KIA I received great customer service at Mark KIA service center yesterday. The staff was very friendly and completed my maintenance services in a timely I received great customer service at Mark KIA service center yesterday. The staff was very friendly and completed my maintenance services in a timely manner. More
by Jrsygrl
Employees Worked With
Jose Gandara
November 26, 2017
Express oil/filter change, tire rotation, inspection My appointment was for 2:30 for oil/filter change, tire rotation, and inspection. Got there and waited, finally someone came over. Handed over my keys My appointment was for 2:30 for oil/filter change, tire rotation, and inspection. Got there and waited, finally someone came over. Handed over my keys due to a car parked in front of me. Waited in lounge until 4:40, asked person at desk to pls check. She said another 20 minutes (5 pm). I finally left the lot at 5:20 pm. More
by Ann1024
Employees Worked With
Rubin Garcia is who I made the appt with on the phonr
November 16, 2017
20,000 mile service I’m on a road trip and they fit me in for my needed service. They were courteous, kept me updated, and washed the car before returning it to me. If I I’m on a road trip and they fit me in for my needed service. They were courteous, kept me updated, and washed the car before returning it to me. If I lived in the area they would be my regular service provider. More
by PK
Employees Worked With
A young lady named Delight (sp?).
November 16, 2017
Great Service Mark Kia has been great with me every time I have gone there. I’ve never been surprised by the bill and they are fast/efficient at getting me out of t Mark Kia has been great with me every time I have gone there. I’ve never been surprised by the bill and they are fast/efficient at getting me out of there. Highly recommended. More
by Sodotive95
Employees Worked With
Jose Gandara
November 08, 2017
Excellent Service Got my oil changed in the service department at Mark Kia in Scottsdale Arizona and the service was great they gave me a 27 point check up and oil chan Got my oil changed in the service department at Mark Kia in Scottsdale Arizona and the service was great they gave me a 27 point check up and oil change on my car and that included rotating my tires. They did a great job. And even washed my car to boot. I will definitely bring my car here for all my future oil changes. It was a great customer experience More
by Author
Employees Worked With
Other Employees :
Harry Granger, Jose Gandara, Kieran "Dublin" Murphy
October 28, 2017
All inclusive I took my Rio in because the "check engine" light came on. It turned out it wasn't just that the gas cap didn't click when I screwed it back in, but a I took my Rio in because the "check engine" light came on. It turned out it wasn't just that the gas cap didn't click when I screwed it back in, but an actual leak that had to due with emissions. They fixed that and got me all caught up on my 60,000 mile maintenance and oil change and rotation, plus an overall check and free car wash. Because they needed the car overnight, they suggested I get a rental...they offered to pay for it! They gave me a ride to Enterprise, but I accidentally didn't have my license on me. Kia drove me home and came back the next day and shuttled me back to the dealership. I have been getting service at Mark Kia in Scottsdale for 10 years with two different cars. They never suggest I get anything done on the car I don't need. They are very honest and sincere people. I always take advantage of their grind for each cup fresh, wonderful coffee and sometimes other things they offer to eat. They treat you like family! More
by Mary B
Employees Worked With
Ruben, Jose Gandara, Chris Stephensen
October 27, 2017
Service department was fantastic Took my car in for service. Staff was friendly and got my car in and out in no time at all. I will be back for all my service needs. Took my car in for service. Staff was friendly and got my car in and out in no time at all. I will be back for all my service needs. More
by Nathan Dallman
Employees Worked With
Joshua Spencer, Harry Granger, Jose Gandara
October 09, 2017
Excellent service as usual Advisors are very knowledgeable call to inform needed new tires allow me to make payment over phone and pick up car at car sales because I live far aw Advisors are very knowledgeable call to inform needed new tires allow me to make payment over phone and pick up car at car sales because I live far away. More
by ghsorento
October 08, 2017
Guessing game Mark Kia Scottsdale AZ 10/217 Dropped off car 10/2 7am window stuck. They told me would call me when ready witch they never did. Dropped off by Mark Kia Scottsdale AZ 10/217 Dropped off car 10/2 7am window stuck. They told me would call me when ready witch they never did. Dropped off by conworker 5p. Saw car parked in service lot with window still stuck open. They told me part would be Wednesday and they would call me. Wednesday they didn’t call me. I called them and voice mail voice mail (12p) Finally someone answered in service (2p) said part would be there soon and would call me, which they never did. I called at 4p and they said part would be on Friday a.m. but couldn’t confirm 100%. Said would call me witch again they never did. I rolled the dice and dropped off the car Friday 7am. They said would call when part came in, witch they never did. I had to call at 12p and got voice mail at their main number. At 130p I called and the service rep said part still not in. I rolled the dice again and got dropped off at 430p not knowing if car was ready (Since again they didn’t bother to call to tell me) and what do you know? The car was ready! I understand and not annoyed that took till Friday to get part, it’s just that they could have called like they promised and simply told me this. Big hassle and stress caused by them. Chris Speir 480 307 1262 More
by dezertfox1959
Employees Worked With
Rubin
September 30, 2017
Service I just moved to AZ from Pa. I had to take my car in for an issue and let me tell you... was treated like loyalty. Justine the service manager was amaz I just moved to AZ from Pa. I had to take my car in for an issue and let me tell you... was treated like loyalty. Justine the service manager was amazing in helping me out with my issue. The staff was very friendly. Back in Pa I was well treated so the bar was set high. Mark Kia went above and beyond that bar. Thank you Justine and to all the staff :-) More
by Pa Girl
Employees Worked With
Justine
