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281 Reviews of Mark Kia - Service Center
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February 03, 2018
Ok service - not so great location This dealership leaves NO space anywhere for customer parking or getting in and out easily! Leave some parking for your customers! Customer service o This dealership leaves NO space anywhere for customer parking or getting in and out easily! Leave some parking for your customers! Customer service office/ payment window - this room looked filthy, dirty like it has not been swept or cleaned for years.. : ( Doesn't leave the best impression. Also if you offer a complimentary car wash - Do It! Dropped our Kia off in the morning and were able to leave it most of the day and when we picked it up later that afternoon was still dirty. More
by Kiasorento1
Employees Worked With
Don't know, girl who took our information at drop off, a guy was standing there also and office clerk who took our payment.
December 30, 2017
Technician employee I know there are several tech’s but I personally like to deal w/ José! He always takes my calls or if I get a voicemail he calls me back within 30 min I know there are several tech’s but I personally like to deal w/ José! He always takes my calls or if I get a voicemail he calls me back within 30 mins. What I appreciate is: his patience to listen to my issues & if he can’t resolve it over the phone he makes an appointment. When my car is done he doesn’t rush to explain to me what was done & answer other questions I still don’t know about my new car. He is an outstanding employee. I hope I will continue to get his wonderful service! More
by Norma1964
Employees Worked With
Jose Gandara
December 16, 2017
Oil change Everyone is always helpful and courteous. As soon as you pull in until you leave there is a good vib about the place. Great job.... Everyone is always helpful and courteous. As soon as you pull in until you leave there is a good vib about the place. Great job.... More
by ranee
Employees Worked With
Jose Gandara
December 16, 2017
Mark Kia the best. Mark Kia they are the best. In Kia mark they are very attentive and they explain to the client everything that happens in the car and what they did wh Mark Kia they are the best. In Kia mark they are very attentive and they explain to the client everything that happens in the car and what they did when they checked it. and suggest when there is a problem. More
by JRVMAZZONI
Employees Worked With
Juan Rodrigues, Jose Gandara
December 02, 2017
Great customer service at Mark KIA I received great customer service at Mark KIA service center yesterday. The staff was very friendly and completed my maintenance services in a timely I received great customer service at Mark KIA service center yesterday. The staff was very friendly and completed my maintenance services in a timely manner. More
by Jrsygrl
Employees Worked With
Jose Gandara
November 26, 2017
Express oil/filter change, tire rotation, inspection My appointment was for 2:30 for oil/filter change, tire rotation, and inspection. Got there and waited, finally someone came over. Handed over my keys My appointment was for 2:30 for oil/filter change, tire rotation, and inspection. Got there and waited, finally someone came over. Handed over my keys due to a car parked in front of me. Waited in lounge until 4:40, asked person at desk to pls check. She said another 20 minutes (5 pm). I finally left the lot at 5:20 pm. More
by Ann1024
Employees Worked With
Rubin Garcia is who I made the appt with on the phonr
November 16, 2017
20,000 mile service I’m on a road trip and they fit me in for my needed service. They were courteous, kept me updated, and washed the car before returning it to me. If I I’m on a road trip and they fit me in for my needed service. They were courteous, kept me updated, and washed the car before returning it to me. If I lived in the area they would be my regular service provider. More
by PK
Employees Worked With
A young lady named Delight (sp?).
November 16, 2017
Great Service Mark Kia has been great with me every time I have gone there. I’ve never been surprised by the bill and they are fast/efficient at getting me out of t Mark Kia has been great with me every time I have gone there. I’ve never been surprised by the bill and they are fast/efficient at getting me out of there. Highly recommended. More
by Sodotive95
Employees Worked With
Jose Gandara
November 08, 2017
Excellent Service Got my oil changed in the service department at Mark Kia in Scottsdale Arizona and the service was great they gave me a 27 point check up and oil chan Got my oil changed in the service department at Mark Kia in Scottsdale Arizona and the service was great they gave me a 27 point check up and oil change on my car and that included rotating my tires. They did a great job. And even washed my car to boot. I will definitely bring my car here for all my future oil changes. It was a great customer experience More
by Author
Employees Worked With
Other Employees :
Harry Granger, Jose Gandara, Kieran "Dublin" Murphy
October 28, 2017
All inclusive I took my Rio in because the "check engine" light came on. It turned out it wasn't just that the gas cap didn't click when I screwed it back in, but a I took my Rio in because the "check engine" light came on. It turned out it wasn't just that the gas cap didn't click when I screwed it back in, but an actual leak that had to due with emissions. They fixed that and got me all caught up on my 60,000 mile maintenance and oil change and rotation, plus an overall check and free car wash. Because they needed the car overnight, they suggested I get a rental...they offered to pay for it! They gave me a ride to Enterprise, but I accidentally didn't have my license on me. Kia drove me home and came back the next day and shuttled me back to the dealership. I have been getting service at Mark Kia in Scottsdale for 10 years with two different cars. They never suggest I get anything done on the car I don't need. They are very honest and sincere people. I always take advantage of their grind for each cup fresh, wonderful coffee and sometimes other things they offer to eat. They treat you like family! More
by Mary B
Employees Worked With
Ruben, Jose Gandara, Chris Stephensen
