Mark Kia - Service Center

Travis Wood - EXCELLENT customer service Travis Wood offered the best customer service I have experienced at this dealership & service center combined. He went above and beyond. He was help Travis Wood offered the best customer service I have experienced at this dealership & service center combined. He went above and beyond. He was helpful, kind and made sure my vehicle was taken care of. I have not had positive experiences with the staff at the Mark Kia dealership or service center until meeting Travis. Thank you Travis! More

Long waits for answers and service work I brought my 2014 KIA Sorento in for service due to the car idling very roughly (62,000 miles). It took several weeks for KIA service to give me any a I brought my 2014 KIA Sorento in for service due to the car idling very roughly (62,000 miles). It took several weeks for KIA service to give me any answers. Every phone call took days to be returned. They had to perform tests and send results to KIA engineering then wait for recommendations. They tried several things that didn’t work, including ordering a fuel injector, waiting several days for it to come in, installing it and having it immediately fail. At this point they told me they would need to call in a Regional service rep. This took 10 days. The regional rep determined it was an engine harness and the part was ordered and installed. KIA consumer affairs got involved and they were even worse at communicating. They said they would pay for the engine harness as a gesture of goodwill. I still paid over $1400 for the fuel injector part that failed and labor for all the silly things that were done prior to the regional rep visit. One of these things was cleaning the engine with brushes, which the service manager admitted to me he didn’t think was the problem. While I’m happy that KIA paid for the engine harness, I’m still very unhappy with the length of time this entire repair took (one month!) and the poor communication. I have little to no confidence in this service facility and will not bring my car back there. This is my 3rd KIA from Mark Kia. More

Service Ruben was super and so glad that I switched from Rodeo Kia to Mark Kia. I have been extremely happy with my service as Ruben always goes above and be Ruben was super and so glad that I switched from Rodeo Kia to Mark Kia. I have been extremely happy with my service as Ruben always goes above and beyond. More

Fast and Friendly I came for a oil change. I was greeted soon as I pulled in. She informed me there was a recall on a part on my car. She asked if I wanted them to look I came for a oil change. I was greeted soon as I pulled in. She informed me there was a recall on a part on my car. She asked if I wanted them to look at it, no cost under warranty. She gave me a time my car would be done, it was done earlier. The waiting are was comfortable. Everyone was very friendly. I will be back! More

Awesome service Amazing service 5 star we love Kia. We are a Kia family and we wouldn't go elsewhere. Thank you for all you do for us your the best. Amazing service 5 star we love Kia. We are a Kia family and we wouldn't go elsewhere. Thank you for all you do for us your the best. More

Oil chug and recall I went in for a recall they said it was done I didn’t recall the last time I went in was for a new battery they didn’t say it was fixed they said to c I went in for a recall they said it was done I didn’t recall the last time I went in was for a new battery they didn’t say it was fixed they said to call and make a appt it would take 4 hours I was there yesterday for an hour only to find out they said the recall was done I’m very unsure and unclear I’m going out of town so I hope nothing happens ehikr I’m on the road with my family More

Service Quick in and out for my oil change. Friendly and easy to work with everytime I come in for service. Thanks Mark Kia, I’ll be back! Quick in and out for my oil change. Friendly and easy to work with everytime I come in for service. Thanks Mark Kia, I’ll be back! More

Friendly service staff I always have a positive experience when I come in for scheduled maintenance.. The staff is very friendly and professional and I feel like I'm in good I always have a positive experience when I come in for scheduled maintenance.. The staff is very friendly and professional and I feel like I'm in good hands. More

Great customer service! Tyler was my service advisor. Very knowledgeable and professional Service was done in promised time frame Comfortable waiting lounge Will be back Tyler was my service advisor. Very knowledgeable and professional Service was done in promised time frame Comfortable waiting lounge Will be back again! WiFi and coffee provided More

Mark Kia Scottsdale AZ Mark Kia is a very good dealership. Purchased my Optima from them 6 yrs ago. They have done all my vehicle’s maintenance & they’ve been excellent! Hig Mark Kia is a very good dealership. Purchased my Optima from them 6 yrs ago. They have done all my vehicle’s maintenance & they’ve been excellent! Highly recommend. More