Mark Kia

Warranty work gone bad. I have a 2013 VW cc. My check engine light came on. I took it due the VW dealer. They said that what was wrong with my car was under warranty, but I h I have a 2013 VW cc. My check engine light came on. I took it due the VW dealer. They said that what was wrong with my car was under warranty, but I had to take it back to the place I bought it, because the extended warranty was with that dealer, which was the Kia dealer (Mark Kia). So I paid VW for a diagnostic print out of exactly what was wrong. Gave it to the Kia dealer when I had it towed, to do that work. A week goes by, I get the car back take it home. Same problem arises, take it back. The service person says 2 or 3 times during this visit and 2 more times during this whole ordeal “ well ya know we aren’t a VW dealer”. Another week goes by he says there something else wrong, but it’s not under warranty, and the tech that working on my car is sick, so won’t be done for another week. 2 weeks later Finally get it back and it’s still not working right, with the same problem. So now I’m having it towed back to VW dealer, and the Kia dealer(being extremely rude) wants nothing else to do with me or my car. I have to call the VW dealer, and get it towed back on my own, pay for it out of my pocket both ways and find my own uber back home. WTH?? Just a tip though, if the VW dealer sends you a diagnostic of what’s wrong with the car do that first, because in the end they ARE the VW dealer, and if you would have done what they said you wouldn’t have wasted a month of both our time and the warranties money. If you sell used cars and offer extended warranties to go with them, and they are only valid at your dealership...the least you could do is know how to fix them. More

Amazing customer service! Quick and easy! Absolutely loved this dealership!! Everyone was so friendly and made the buying process less stressful. Made buying a car enjoyable and would definite Absolutely loved this dealership!! Everyone was so friendly and made the buying process less stressful. Made buying a car enjoyable and would definitely refer this dealership to people looking for a great car! More

GREAT CUSTOMER SERVICE LOVE OUR NEW KIA - Johnny was very knowledgeable and courteous - Lucas kept the process moving and Peter has to be the most organized finance person w LOVE OUR NEW KIA - Johnny was very knowledgeable and courteous - Lucas kept the process moving and Peter has to be the most organized finance person we’ve dealt with! I would recommend Mark Kia. More

Great salesman Highly recommend JJ. I got a great deal. He worked hard on finding preferred color and getting me best price. Love the Kia Optima ex Highly recommend JJ. I got a great deal. He worked hard on finding preferred color and getting me best price. Love the Kia Optima ex More

Best Dealer Experience Ever I have so many people to thank for helping me find the beautiful 2020 Kia Soul! I certainly hope to be driving this car for many years to come! Than I have so many people to thank for helping me find the beautiful 2020 Kia Soul! I certainly hope to be driving this car for many years to come! Thank you to all of you - best Dealer Experience Ever!!! More

Amazing experience Bryce and Peter were very professional and quick with the process. Bryce made sure i found everything I was looking for. I was extremely happy with th Bryce and Peter were very professional and quick with the process. Bryce made sure i found everything I was looking for. I was extremely happy with the purchase! More

Great car buying experience! Shopping at Mark Kia was quite easy and not like any other dealership. Pablo was informative on the car we wanted and was understanding what we needed Shopping at Mark Kia was quite easy and not like any other dealership. Pablo was informative on the car we wanted and was understanding what we needed in our situation. I would recommend shopping at Mark Kia for your next car! More

Great experience buying a car from Frank Cruckson 10/10 whole staff at mark Kia was incredible. Frank, Chip and Peter were great to work with and got a amazing car with no hassle. 10/10 whole staff at mark Kia was incredible. Frank, Chip and Peter were great to work with and got a amazing car with no hassle. More

Great customer experience I went in with a target model and price in mind. JJ and Stephen made it work! I was in and out in less than 3 hours. Financing was also fantastic! Gre I went in with a target model and price in mind. JJ and Stephen made it work! I was in and out in less than 3 hours. Financing was also fantastic! Great customer experience! More

Very Pleasant No Hassle Car Buying Experience The employees at MarKia Scottsdale are very Friendly, Supportive, Customer satisfaction minded, Prompt, Eager for the customer to understand the new c The employees at MarKia Scottsdale are very Friendly, Supportive, Customer satisfaction minded, Prompt, Eager for the customer to understand the new car buying process and customer understanding of all features of newly purchased vehicles my 3rd new car purchase from this great dealership More