Mark Kia

Worst customer service experience.... EVER We debated whether or not leaving a review was even worth it, but we figure it’s important to warn others not to go here, especially if you get stuck We debated whether or not leaving a review was even worth it, but we figure it’s important to warn others not to go here, especially if you get stuck dealing with the xxxxxxx by the name of Jacob Delaney. I would give them zero stars, but unfortunately it’s not an option. If you want to be threatened, lied to about corporate policies (which we spoke with corporate and were verified to be FALSE) and treated like you’re below everyone there, then this is the dealership for you. When we originally came in to purchase our vehicle, we were told that we were only required to leave a $500 downpayment and the car didn’t have to be paid for until it came in (because who buys a vehicle site unseen?). That all changed on the last day of the month when quotas needed to be met. We were told if we didn’t sign for the vehicle right then and there, it would be given to someone else because it was in high demand. We went ahead and started the process of signing, which we were then told that now we needed to give 25% of our downpayment by the next day and the remaining when the car arrived (THREE WEEKS LATER MIND YOU). Ok, we were worried we would lose out on the car we wanted so we went ahead and signed. Ten minutes after signing... we were told that ours salesperson was going to follow us to our house right then and there to get a check for the full downpayment of our car (that still wouldn’t arrive for three weeks). When we confronted Jacob over the fact that he just told us prior to signing we only needed to do 25% the next day he said that he “knew what he told us and we were completely wrong.” Okay xxxxxxx. Don’t treat your clients like crap especially when they have the phone on speaker with family members hearing every word you say and they even heard the 25% next day comment. Nice try buddy. We tell them that they will NOT be following us to our house (sorry but intimidation should not be a form of selling a car— it’s tacky) and that they’d get a check when we could the next day. When asked why the money was needed three weeks in advance, we were told that it was because the check needed to be “cross-checked” with the bank and wouldn’t be cashed.... who cross-checks a check? Idiot. When I told him he was completely dishonest to us and went back on his word and he should feel horrible, he said yeah you’re probably right. Needless to say, we cancelled our sale the next day, went to another dealership right after the cancellation and got our dream car three days later. Being rude gets you no where. Jacob Delaney Should be seen as an embarrassment to Kia and it’s honestly a shame they have someone like that representing their company. I’d also like to add that our salesperson Bryce got drug into all of this and I feel bad. He was great and helped us out but you could tell that his horrible manager called the shots and he couldn’t really do anything to help us in the end. We will be talking to corporate and taking matters further. More

Quick informative and My way What an Awesome experience!!! Frank C took great care to make sure I got what I wanted. Everyone was well trained at what they did down to the fancy What an Awesome experience!!! Frank C took great care to make sure I got what I wanted. Everyone was well trained at what they did down to the fancy red Kia bag I got to put My belongings in. (Side joke) all the safety features were pointed out to me and I left with my New Sportage. One stop shopping thanks again and see you all later for dessert. Right? More

Excellent service, customer oriented! Since we started communicating through email, everyone was very concerned about what I was looking for. Responses were prompted, all of them very clea Since we started communicating through email, everyone was very concerned about what I was looking for. Responses were prompted, all of them very clear and explanatory. Once I arrived to Mark Kia, everyone was nice, the place is clean and comfortable. More

No Pressure/Accommodating Sale Experience My salesman, Frank Cruckson, listened to me throughout the entire purchase. I was in and out of the dealership (and in discussions with Frank) for ove My salesman, Frank Cruckson, listened to me throughout the entire purchase. I was in and out of the dealership (and in discussions with Frank) for over a week. Frank was able to package what I needed during the course of that time. Maricella Moraga did a terrific job of presenting options with the financing. The whole process was smooth and without any pressure. More

Predator sales I was not sold the car I agreed to. I was lied to repeatedly. Many things wrong with the car. Very high pressure from one of the people. Very inexperi I was not sold the car I agreed to. I was lied to repeatedly. Many things wrong with the car. Very high pressure from one of the people. Very inexperienced salesman. More

Waiting room My experience over all was great. My only complaint was that the waiting room had jerry springer on the tv, this show is not exactly something that is My experience over all was great. My only complaint was that the waiting room had jerry springer on the tv, this show is not exactly something that is ideal for a professional establishment. During the hour and a half I was in the waiting area there were 4 different famines that came in to wait. I doubt the parents appreciated the trashy, vulgar and violent show that was being played. There were two different girls working behind the counter that didn’t seem to think this was an issue at all, in fact they were enjoying the show. There was also a sales employee that was walking around eating and drinking coffee asking people if they wanted to trade in their vehicle, I thought that was rude as well. More

Awesome My KIA has been brought to this location for 2 years. I would highly recommend the Service Department and of course Brandi. she is so professional an My KIA has been brought to this location for 2 years. I would highly recommend the Service Department and of course Brandi. she is so professional and caring More

Amazing person. Emmanuel made me feel so relaxed getting my new car. I’m from Michigan and did not know how dealer ships worked in Arizona. He took his time with me a Emmanuel made me feel so relaxed getting my new car. I’m from Michigan and did not know how dealer ships worked in Arizona. He took his time with me and explained everything. More

Best Experience ! what a great experience working with Frank at Mark Kia. No stress, no pressure! Financing was perfect and upfront .. again no pressure to purchase w what a great experience working with Frank at Mark Kia. No stress, no pressure! Financing was perfect and upfront .. again no pressure to purchase what you don’t want. i truly enjoyed my experience today and left with a beautiful car !! Thanks Mark Kia and Team More

Wonderful Everyone was very nice and helpful. They went out of their way to accommodate my needs and to solve my problems. I got the car I wanted! Everyone was very nice and helpful. They went out of their way to accommodate my needs and to solve my problems. I got the car I wanted! More