Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Kia
Scottsdale, AZ
1,685 Reviews
If you are looking for the latest and greatest in craftsmanship, Mark Kia is the pot of gold at the end of the rainbow. Our sales associates welcome you to a lot full of options guaranteed to match your current lifestyle needs. No matter what car you choose, the financing department is prepared to provide the best financing possible.
Our service and parts departments work hard to make sure you're on the road for the long-haul. Through scheduled maintenance and repairs, we reduce car ownership stress and replace it with serenity, no matter what unexpected bumps pop up along the way.
Let Mark Kia help you cover all of your automotive needs. Contact us online, by phone at 480-425-5300 or stop by to see us at 3333. N 89th ST, Scottsdale, Arizona 85251. Proudly serving the greater Phoenix, Tempe, Mesa and Gilbert region.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,685 reviews
January 18, 2020
Great and helpful people. David in finance was the best!! Frank was helpful and nice. David was super kind and friendly. I’m so glad we chose Mark Kia. Frank was helpful and nice. David was super kind and friendly. I’m so glad we chose Mark Kia. More
by Katie
January 17, 2020
I was very pleased with the communication I received during the process. Issac listened to what I wanted and then sent a video introducing himself and showing me the Sorento I describe to him that I wan during the process. Issac listened to what I wanted and then sent a video introducing himself and showing me the Sorento I describe to him that I wanted. Very professional and I never felt pressured. More
by pinkeelei@msn.com
January 17, 2020
Joey was great, no nonsense, no pressure, and great customer service. I enjoyed doing business with him, he was upfront and honest and took very little time to get me into the car I wanted and a deal t customer service. I enjoyed doing business with him, he was upfront and honest and took very little time to get me into the car I wanted and a deal that was very fair and I was happy with. More
by morenomemberships423
Employees Worked With
Jaime , Joey Giancola
January 16, 2020
As repeat buyers for the dealership we had a great experience. Joey was very helpful and respectful throughout the whole process. Everything was made very easy! experience. Joey was very helpful and respectful throughout the whole process. Everything was made very easy! More
by ZS
Employees Worked With
Joey Giancola
January 15, 2020
Like all the other reviews I should’ve read, I have also been screwed over by Mark Kia. First, a salesman named Martiz promised me the moon for this Rav4 I paid in full ($12,300); he said if I agreed on tha been screwed over by Mark Kia. First, a salesman named Martiz promised me the moon for this Rav4 I paid in full ($12,300); he said if I agreed on that deal, he would get me a tow hitch, the window tint, fix the scratch, put clips on both bumpers AND even detail my old car! I should’ve known how outrageous those claims were when he told me. I signed and gave them a check in full. He told me to come the next day to pick it up so I drove an hour down on Friday and STILL wasn’t done. He told me to hangout for a few hours only to tell me Toyota needed to deliver them parts and it might take longer. I went home. Next day, he sent me a picture of the car still on the rack. I called the sales manager frustrated that I have been going around in circles and needed to know when the car will be ready and if it’s ready, will the tow hitch be ready when I get there because I’m not going to waste any more time. He told me it’ll be ready by Monday or Tuesday and didn’t know anything about the tow hitch. They fired Martiz apparently and transferred me to Matt. I asked Matt if they fixed the bumpers and scratches and he replied with “I was unaware lol let me get back to you”. It wasn’t “ready” until Friday. I get there, nothing has been done to the vehicle. I told them I didn’t want the car if they weren’t going to fix the bumper and was annoyed NO ONE told me on Wednesday or Thursday that it was sold “AS IS”. I was lied to the whole time. I wasted money on a rental, on gas to drive there and my friend’s time to drive me there. I explained everything to the general manager and he’s JUST AS WORSE IF NOT MORE. Pretty much yelled at my like a baby that didn’t get a sale. He didn’t want to do anything about it. It shows how bad this place really is. There’s good people that work there but this place is ran by snakes who think they can outsmart anyone walking in. Don’t be fooled. Never come here and to the employees there, just work somewhere else. More
by Beccaw
Employees Worked With
Jacob Delaney, Matthew Tatge
January 15, 2020
Lack of Transparency Beware that additional costs on used vehicles advertised on the website require a bit of a drill down to discover. The clearly advertised no-haggle pr Beware that additional costs on used vehicles advertised on the website require a bit of a drill down to discover. The clearly advertised no-haggle price does not include taxes, registration and doc fees (customary) and window tint, Kahu GPS (not-optional add-ons). Also, cars not advertised as 'new arrival' are not necessarily available for immediate delivery. More
by jettech10796
Employees Worked With
Other Employees :
Chip McPherson, David Clark, RUFUS OLAICHU
January 14, 2020
Matt was great, he went above and beyond.Jacob Delaney, Matt was great, he went above and beyond. Jacob Delaney, was rude and unwelcoming. A true used car guy reputation!!! Very displease with his behavi Matt was great, he went above and beyond. Jacob Delaney, was rude and unwelcoming. A true used car guy reputation!!! Very displease with his behavior. More
by Jbach08
January 14, 2020
He was so nice, friendly and patient. He tried his best to help us and gave us very good advice. I highly recommend him to other people. to help us and gave us very good advice. I highly recommend him to other people. More
by Nasimrj
Employees Worked With
January 12, 2020
Overall good experience. Pablo is fantastic and really goes above and beyond expectations to make sure you're comfortable with the car you purchase. Pablo continued to check in on me after I left the deal goes above and beyond expectations to make sure you're comfortable with the car you purchase. Pablo continued to check in on me after I left the dealership with no purchase and days after I did purchase. This was my first time buying a new car and Lucas did a great job explaining the deal I was getting. I'm a slow and careful decision maker and they were both very patient throughout the process. All the employees I encountered at the dealership were upbeat, friendly, and welcoming. My only complaint is that Maricella in financing is impossible to get ahold of and not very friendly. Unfortunately the finance side of a car purchase is the most stressful, so this soured the overall experience. She couldn't even be bothered to provide a copy of the contract, as required by AZ law, until I asked Pablo to keep checking on it for me. More
by ariana
January 12, 2020
Unanticipated Purchase My wife and I went down to Mark Kia to look at a 2017 Ford F-150 Platinum truck. I was in the market, but was not anticipating purchasing for at least My wife and I went down to Mark Kia to look at a 2017 Ford F-150 Platinum truck. I was in the market, but was not anticipating purchasing for at least a month. Turns out we were so impressed by Johnny and his team lead that we walked out with a truck by the end of the night. Mr. Borboa was enthusiastic and helpful throughout the process. A shoutout to Ms. Maricella Moraga who made the dreaded financing portion of the event not dreadful at all! More
by achimjr
