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Mark Kia
Scottsdale, AZ
1,685 Reviews
If you are looking for the latest and greatest in craftsmanship, Mark Kia is the pot of gold at the end of the rainbow. Our sales associates welcome you to a lot full of options guaranteed to match your current lifestyle needs. No matter what car you choose, the financing department is prepared to provide the best financing possible.
Our service and parts departments work hard to make sure you're on the road for the long-haul. Through scheduled maintenance and repairs, we reduce car ownership stress and replace it with serenity, no matter what unexpected bumps pop up along the way.
Let Mark Kia help you cover all of your automotive needs. Contact us online, by phone at 480-425-5300 or stop by to see us at 3333. N 89th ST, Scottsdale, Arizona 85251. Proudly serving the greater Phoenix, Tempe, Mesa and Gilbert region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,685 reviews
January 28, 2020
Service was faster than I expected and they didn’t charge me to install the windshield wipers I bought at Costco Great service and fast me to install the windshield wipers I bought at Costco Great service and fast More
by Cdmimmigration@gmail.com
Employees Worked With
Nathan dalliance; Travis wood
January 26, 2020
Buyer beware Be warned before you get started with this particular car dealer. Went in last Wednesday to provide support for our son who has been diligently shopp Be warned before you get started with this particular car dealer. Went in last Wednesday to provide support for our son who has been diligently shopping for his first (used) car. We are practiced car buyers and had the capacity to pay cash on the spot based on how things went that day. The experience turned out to be deeply unsatisfactory and unsuccessful for several reasons. To start...a no-haggle price of $15,981. BUT. They told us he would also be on the hook for $700 for window tinting (not included in the no-haggle price). And, another $800 for their GPS/lojack, again not included. You know to be concerned about whether or not a dealer is honest and will negotiate in good faith when there are $1500 in added fees before you even get started. Whatever, we gave it a shot. Son test drove car and loved it, but with some small (disclosed) body damage already present, we decided to address that along with the hidden fees. There was a lot of pressure from the beginning about getting a deal done THAT night, regardless of our concerns or if it was for the best, considering the issues already discussed. After a lot of talking, it seemed possible that they would do the right thing and drop the unwanted adds, but no commitments were made. Also part of the discussion was having them fix the body damage and keeping that included in the asked-for price. In the end, it seemed best to leave at that point and explore other options, which we did. The next day, son talked with salesman and they were able to agree on the original price - which was a fair value - no extra fees for add-ons, and splitting the cost of body repair ($450/$450). Son told him we had a deal. Salesman set up an appointment for the next day, Friday, at 5:30PM to sign paperwork, discuss possible financing and make arrangements for repair and later, delivery of vehicle. Then Friday came. Son gets text from salesman at 5PM - a half hour before the appointment - saying don’t bother to come in, we sold to somebody else. Nice. Too bad about the inconvenience to people who were already on their way, plus your disappointment at not being able to complete a transaction you thought was secure. And the ‘deal’ we thought we had the day before? Turns out that was only an ‘agreement’. In other words, we’re greedy, we didn’t want your business enough to put forth the effort, so get lost. I guess we are better off not going on the hook for thousands of dollars to a business that has issues with good faith, integrity, and high-pressure sales tactics. Who knows how they would have treated us once they had our money. The salesman was unprofessional enough (instead of just letting it go) to text us a picture of sign they have on the wall after we called to complain about the lack of customer service. It explains up-front that you are under pressure to sign and commit to a deal that moment, regardless of it being in your own best interest. If I had my own business, I’d be ashamed to have something like that posted. Good luck to those thinking about buying at Mark KIA. For the record, not all car dealers run their businesses this way. Take the time, go with your gut, and find somebody who will treat you with respect, integrity, and the quality of customer service you deserve. And you do deserve it, for forking over a lot of hard-earned money for something that, while special, can be found on just about every main street in the country. More
by Ron S.
Employees Worked With
Jason Caldera
January 26, 2020
Brandy was my service advisor and she was attentive, professional and helpful. I would recommend her and the this dealership for service on my Kia professional and helpful. I would recommend her and the this dealership for service on my Kia More
by Smacewen
Employees Worked With
January 26, 2020
Johnny and everyone at Mark Kia were friendly, efficient, and really made us feel important. It was a great experience and we LOVE our telluride!! and really made us feel important. It was a great experience and we LOVE our telluride!! More
by laurakmay12
January 25, 2020
This dealership was absolutely wonderful! I worked with Matt to purchase my car and he was amazing. He was very patient and straightforward with me. At no point did I feel pressured to make a decision on t Matt to purchase my car and he was amazing. He was very patient and straightforward with me. At no point did I feel pressured to make a decision on the car. I felt he was able to read and assess my personality, giving me the space I needed to process all that was happening. He was very patient and answered all my questions. I am very happy to have chosen this dealership to purchase my vehicle. More
by Alexis Varner
January 24, 2020
Service was great! We had many requests throughout the whole process and they were able to meet every single one of them. They helped us every step of the way and we finally found the perfect truck. Jason whole process and they were able to meet every single one of them. They helped us every step of the way and we finally found the perfect truck. Jason and Johnny are awesome! More
by Fer.wolburg
January 21, 2020
Dealership had great options of cars and prices. Very patient and helpful staff made the car buying process enjoyable and fairly quick. I am beyond happy with my car and the experience. patient and helpful staff made the car buying process enjoyable and fairly quick. I am beyond happy with my car and the experience. More
by Charisemcruz
January 21, 2020
Five stars to Jamie George in Finance. She was friendly, honest, respectful of time and extremely helpful. She definitely made my car buying experience much better than what I am used to. honest, respectful of time and extremely helpful. She definitely made my car buying experience much better than what I am used to. More
by Chris
Employees Worked With
Jamie George , Jason Caldera
January 20, 2020
ThanksJohnny Johnny was so very cordial and pleasant to work with. My transaction was simple, straight forward and very satisfying. With some added assstance fro Johnny was so very cordial and pleasant to work with. My transaction was simple, straight forward and very satisfying. With some added assstance from Johnnys cousin Jesse my purchase was delivered to my doorstep. Thanks guys for making the trip north with me. Tom More
by beerhuntert
Employees Worked With
January 19, 2020
Joey was incredible to me and my family. Not only was he extremely patient but very informative and open about the car that we were looking at. Never once did we feel pressured to buy the car and he really extremely patient but very informative and open about the car that we were looking at. Never once did we feel pressured to buy the car and he really encouraged us to fully test the car out. Great service — always supplied us with water and constantly asking what else he could provide. More
by Khart
