Mark Kia

Best Experience Ever! In the world of this pandemic, I didn't want to turn my leased Optima at the actual dealership. I let Jorman Gomez know my concern and he brought the In the world of this pandemic, I didn't want to turn my leased Optima at the actual dealership. I let Jorman Gomez know my concern and he brought the car and all paperwork for me to sign to my office. I knew what I wanted so it was seamless. This is my 4th Kia from Mark Kia and I'll keep coming back...hopefully, Jorman will be there when I do. He's an asset to Mark Kia. More

Amazing customer service To Whom It May Concern, July 27th, 2020 God Day and Hello. I am taking a moment to let everyone at Mark Kia, Kia Corporate and whoever else is To Whom It May Concern, July 27th, 2020 God Day and Hello. I am taking a moment to let everyone at Mark Kia, Kia Corporate and whoever else is interested, how impressed and thankful I am for their commitment to excellence. I’m 52 years old, have worked at many jobs over my years, a jack of all trades, and master of none of them so to speak. I have sold cars for a short period of time and have been a valet at a dealership so I do know and understand the ins/outs of a dealership and the car industry. I say this to tell those reading this that in ALL my years and all my dealings with products, service, and sales I have NEVER been more impressed and or satisfied with a purchase. The people, the product, and the service have all been EXCEPTIONAL. Exceeding any expectation that one could have about a dealership and business for that matter. Your people are amazing, kind, considerate, professional, knowledgeable, caring, and proud to represent Mark Kia. They (Dakota Stens, Jasmine Ramirez, Brandy Delaney and Shelby Bayne) have been absolutely amazing. I have experienced and witnessed their willingness to serve Mark Kia customers in a way that is not very common at all in today’s world. I felt important, that they actually cared about me and my vehicle, and they went out of their way to accommodate me, making my experience exceptional every time I come to Mark Kia. Please know that each of these individuals has been exceptional EVERY interaction, from an inquiring phone call to informing me about my beautiful Kia Optima (I call her Stella) and what is going on with her and how to best maintain her. The product is amazing as well. I have owned three Honda’s, and a Toyota, both quality products, but have to say out of all of those fine cars my Kia (Stella) is my favorite. It’s beautiful looks, combined with the 100,000 miles and 10-year warranty has proven to be an awesome feature. Thank you, Mark Kia, Dakota, Jasmine, Shelby and Brandy, for making this purchase the best one of my life. Thank you for treating me as a valued individual and treating me with kindness and respect. Treasure these people as they could not do a better job of representing Mark Kia and Kia. I am blessed to have purchased Stella from Mark Kia. Sincerely, Kurt Stromberg More

Josh knew I didn’t have time to waste. Everything was done in and out in less than 2 hours. The easiest experience ever. Everyone was awesome. Mark that got me aquatinted with the car. Brandy in finance done in and out in less than 2 hours. The easiest experience ever. Everyone was awesome. Mark that got me aquatinted with the car. Brandy in finance. Honestly this is my 4th Kia with this dealership and I wouldn’t go anywhere else. More

Ask for Johnny! Johnny was a pleasure. We should up without an appointment and without hesitation he took care of us immediatly. He helped get us a great deal on gre Johnny was a pleasure. We should up without an appointment and without hesitation he took care of us immediatly. He helped get us a great deal on great car! Thanks Johnny and Maricella too (Finance). More

Johnny had amazing service! Highly recommend asking for him for any help with any new car. He made the whole process quick and easy. If you want a new car ask for Johnny! him for any help with any new car. He made the whole process quick and easy. If you want a new car ask for Johnny! More

seemed nice - but stealership add ons Frank called me from a lead and said i had to come in. Even with covid, but i wanted to test drive a car. got to the dealer and its clean enough but Frank called me from a lead and said i had to come in. Even with covid, but i wanted to test drive a car. got to the dealer and its clean enough but all employees were not really caring much about wearing masks. Test drove it (solo because of covid) got back and i had to sit down for a price. They took a little bit off MSRP but insisted on adding $700 tine, $800 kahu, and a $600 doc fee. I wanted to look at other cars but after I realized this is a stealership I left. More

Tyler Heath and Jack his manager as re awesome also my finance guy truly the best I have had thru the years. Its home for us we dont go anywhere else. Thank you all even our detail guys we appreciate all finance guy truly the best I have had thru the years. Its home for us we dont go anywhere else. Thank you all even our detail guys we appreciate all you do and did for us! Blessed! Ty More

Poor customer service in service dept. We received our car back dirty inside, with handprints all over the dash and touchscreen, which I find unacceptable, especially now with Covid -19. Th We received our car back dirty inside, with handprints all over the dash and touchscreen, which I find unacceptable, especially now with Covid -19. The mechanics fixed the problem with assistance from Kia engineers and so far it's still running well. They had the car for just under 2 weeks. But during the process of repair, we (almost) always had to call them for a status update or they would say they would call back but didn't.. I contacted a Service manager and the GM of this dealership the day we got the car back to express these issues with them and I have never received a response. It's been a month now. I have never received such subpar customer service at any Kia dealership in the Valley. I will never waste my time or money here again. More