Mark Kia

Staff are amazing. Loyal customer since 2012. We're on car #4. Just bought 2025 KIA Seltos 08-29-2025 Loyal customer since 2012. We're on car #4. Just bought 2025 KIA Seltos 08-29-2025 More

********For not image review******* Empty. That is what the spots at my house were for the vehicle I purchased were for over 48hours. Why, because Mark Kia couldn't figure out how to balance That is what the spots at my house were for the vehicle I purchased were for over 48hours. Why, because Mark Kia couldn't figure out how to balance tires and install a battery. It has been 52hours, and the job is still not done. The ineptitude at this dealership is astonishing. Let’s back up to the beginning because what started as a decent car-buying experience quickly turned into a showcase of incompetence. Sunday, August 11th: After searching multiple sources, I found a vehicle that fit my budget and criteria. I fell for the "OnePrice No Haggle" marketing. Using their finance calculator, I calculated my potential payments and called to make an appointment to view the vehicles. Monday, August 12th: I met my sales person at noon, only to find out two of the vehicles I was interested in were no longer available. We went to test drive the third one, but the battery was dead. He charged it, and we were off. I noticed a tire issue, but otherwise, it was fine, so I decided to proceed. The Negotiation Nonsense: Despite the "OnePrice" promise, the first offer was almost double the expected amount, hidden behind a payment that was 2.5 times higher. I noticed hidden fees for LoJack, ceramic coating, keys and tint as well (ask and was told these were already embedded in the 1Price). After back-and-forth negotiations, we finally reached an agreement. I asked my sales person to ensure the tires were balanced and the battery checked. Finance and Warranty: I waited almost two hours to do paperwork. When we finally got to signing, I noticed the hidden fees were still there, adding $3K to the price (not quite 1 price). After more back and forth, we resolved it, though the manger claimed they "lost a ton of money" because I paid advertised price plus some. Despite the frustration, I felt somewhat okay about the process. The Wait Begins: Around 3:00 PM, my Sales Rep informed me the vehicle was getting tires rotated and a new battery installed. Thirty minutes later, he said it would take another 30-60 minutes. The Sales manager then mentioned the vehicle needed to go offsite for tire balancing. After returning from a break, I was informed they didn’t have a battery in stock, so it would be ready the next day. Frustrating, but I accepted it. Tuesday: By 12:00 PM, no update. I called, and was handed off to another manager, who wasn’t familiar with the situation, said he’d call back in 15 minutes. Two hours later, still no word, so I drove to the dealership. New manager informed me they had to order a new battery, and the vehicle would be ready the next day. I explained the situation from the previous day, and he blamed previous team, but said he was taking "ownership" of the issue. He promised delivery that evening, but by 7:30 PM, still no word. I called, and he said they couldn’t get the battery until the next day but assured me it was a priority. Wednesday: At 8:30 AM, Manager texted, saying he was waiting for the service manager to arrive. By 1:00 PM, I had to ask for another update. Finally, they said the battery was installed, and the tires were being balanced and rotated (again?). Now 6PM on day 3, here I am, still waiting, latest update after requesting GM or Owner is vehicle is in detail, but I am still staring out at an empty parking space. Mark Dubowy and Josh Spencer, your dealership has failed this customer with: - Misleading advertising and no recourse for unwanted products - Poor communication - Lies about the status of the vehicle - Unmet promises by multiple staff members What have I been offered? A vehicle detail before delivery—something that should be standard. What did I want? The truth! One honest person could have prevented all this frustration. At least I finally have the vehicle - although the extra services that were added on were not activated - what a scam. More

Mark Kia is a exceptional dealership. Service techs are professional & courteous. They keep you up to date on process of work. Josh did great job on most recent visit. Service techs are professional & courteous. They keep you up to date on process of work. Josh did great job on most recent visit. More

The dealership is well stocked with cars and available employees to support with the car buying process employees to support with the car buying process More

DeMarko helped us with everything we needed and then some. He was very transparent and was awesome in the buying process. I highly recommend anyone looking to buy a car from Mark Kia to work DeMarko. Th some. He was very transparent and was awesome in the buying process. I highly recommend anyone looking to buy a car from Mark Kia to work DeMarko. Thanks for the help! More

After having a engine failure on my 2017 Sportage last month, I called Mark Kia and related the problem to Mike Zaccardo in the service department. He was able to resolve the problem for me by obtaining a month, I called Mark Kia and related the problem to Mike Zaccardo in the service department. He was able to resolve the problem for me by obtaining a major engine replacement through the factory. He was very professional and kept me advised through the whole process. I appreciate all he did and highly recommend him and the great service I received. More

DeMarko was an amazing salesperson. He was very personable and easy to engage with. He was patient and never demanding. Mark Kia is my new auto home. Thank you DeMarko! He was very personable and easy to engage with. He was patient and never demanding. Mark Kia is my new auto home. Thank you DeMarko! More

DeMarco Martinez is one of the best auto salesman we have ever dealt with in the 50 years we have been buying cars. He is very thorough and has high integrity. We will buy from him again. ever dealt with in the 50 years we have been buying cars. He is very thorough and has high integrity. We will buy from him again. More

BROKEN PROMISES? ! Received an email signed by the GM with the subject line 'dealership fake pricing' where he describes how some dealers give you one price before ! Received an email signed by the GM with the subject line 'dealership fake pricing' where he describes how some dealers give you one price before you arrive at the dealership, and then hit you with additional fees via dealer add-ons in the thousands at the last minute, when you arrive at the dealership. Included in the email was the below verbiage: "At Mark Kia we deal in honest numbers and we will never charge or hide fees for things that are unnecessary or unwanted. In fact, the only thing we put on some cars is window tint. What we quote you is what you'll actually pay and we promise the price won't change when you arrive at our dealership." When I was presented with the offer at the dealership, sure enough, they had added thousands of dollars in dealer add-ons. They did exactly what the email warned other dealers would do. Very brazen, I must admit. I attempted to contact the General Sales Manager & GM to discuss my experience--and make sure I didn't misunderstand something, but neither returned my calls. More

Excellent dealership. Very friendly and helpful. This was the 3rd Kia that I have purchased from the dealership. DeMarko goes out of his way to help you and to answer any Very friendly and helpful. This was the 3rd Kia that I have purchased from the dealership. DeMarko goes out of his way to help you and to answer any questions that you have. Thank you all. More