Mark Kia

I don't know what all the fuss is about ? I bought my Kia I don't know what all the fuss is about ? I bought my Kia Forte at Mark Kia and I had no issues what so ever. I delt with Nick aka "the Squirrel" an I don't know what all the fuss is about ? I bought my Kia Forte at Mark Kia and I had no issues what so ever. I delt with Nick aka "the Squirrel" and he was great. It was the most painless car buying experience I have ever had. Thank you Mark Kia and Thank you Squirrel for selling me a great car at a great price. I buy all my cars from them now. Its very nice to buy a car somewhere and then 2 years later come back and my sales person still works there. I've never seen that anywhere else. Mark must really take care of his employees. That's nice to see in a cut throat business like the auto industry. More

Mark Kia is great. I have had a Kia of some type in my driveway for 7 years now. Everytime I go in to have my car serviced I know that it will be done correctly, on time and for the amount that was agreed driveway for 7 years now. Everytime I go in to have my car serviced I know that it will be done correctly, on time and for the amount that was agreed upon. No bait and switch with this service shop. You want the best oil you get the best oil. Likewise if you need a place to stay you can sit in the customer waiting area or they will drive you home and pick you up. Sometimes I have been lucky to get a loaner for the day, but it is not always available and I know this. The staff is friendly, Russ (you my man only you can work on my car) and Jon (What can I say. You return your calls the same day and you always have the answers. More

When the guy came in screamng at the sales department as I was sat down waiting for a quote for a new kia... I should have taken it as a sign from a higher power to RUN AND RUN FAST!!! I waited to see what I was sat down waiting for a quote for a new kia... I should have taken it as a sign from a higher power to RUN AND RUN FAST!!! I waited to see what the offer would be... and boy did I wait!!! (Three hours to be exact) and that was for one quote, But hey maybe thats just because I'm a Woman. now they did have a hard time I didn't have the best credit going into this. (but three hours, really?) They said I needed a co signer and yada yada...but there was no way that I could have gotten a car until next week. So I decided to leave.... Thats when it got ugly, They screamed at me "No one will give you a car today" and then continued yelling at me as I was leaving. I then went to Tempe Kia and in less than two hours walked out and go in my 2011 kia, for 1,500 less than Mark kia- oh and did I mention that they were charging me more for a 2010 but telling me it was a 2011? Just if you ever want to experience what the real effect of blood hungry car salesmen are... then by all means go for a visit. But, if you don't want to be treated like dirt then go to any other dealer.... Tempe Kia was amazing!!! More

Visited on 9/26/10 and was the worst experience by far at a car dealer. I had an appointment and still waited 2 1/2 hours at the dealership without a price offer on the vehicle I wanted to buy. I asked the a car dealer. I had an appointment and still waited 2 1/2 hours at the dealership without a price offer on the vehicle I wanted to buy. I asked them for my keys and that I wanted to leave and they finally came up with an offer sheet. It was too late at that point. I went to Big Bell Kia and bought a vehicle with a wonderful experience! More

very poor rude customer service Ed was the nly helpful person bought a used car on second day of hving it, it broke down service manager lied about work done to car sales manager lied about length of serv person bought a used car on second day of hving it, it broke down service manager lied about work done to car sales manager lied about length of servicwe time very deceptive dealer ship was lied to from the begining of transaction until finally had to turn vehicle in for junk very poor customer service appeared only focused on getting vehicles out the door then buyer beware no support after the sale More

Today I went with elderly parents to this dealership to buy an advertised car. The dealership wanted nearly a thousand more than their price on the internet, but it was a nice car so we entered negotiati buy an advertised car. The dealership wanted nearly a thousand more than their price on the internet, but it was a nice car so we entered negotiations. We were then subjected to numerous games and tricks, rather than receiving a straight forward answer to our offer. They took our trade-in car's title to copy the VIN, and we didn't notice the sales manager slipping the title into his pocket. After wasting nearly an hour of our time without once providing an actual counteroffer, we left. Later, when we realised that they had out car title, we went back and were treated very rudely. The manager told us that he had the title in his pocket, but he would not even pull it out when we requested it. He insisted on trying to talk us into overpaying for the car for several minutes. When we tried to leave, he followed us out to our car, saying that he could offer more for a trade-in and he took our car keys to give to his mechanic. 5 minutes later he had't returned and we nearly had to force him to give our keys back. He then chased us to the parking lot, saying that he could meet our desired price, but all trust was lost by then and we drove away from the worst car dealer experience in our parent's 50 plus years of buying cars. The rating of '1' was given because of the dishonesty of all 3 people that we worked with there. More

While I did purchase my vehicle from this location and had an OK experience, every time I have brought my vehicle here for service I have had nothing but trouble. Everytime I call I get the run around, a had an OK experience, every time I have brought my vehicle here for service I have had nothing but trouble. Everytime I call I get the run around, and feel that I am begging for service instead of being provded customer service that I deserve. When I leave my car there for repair, I am the one who constantly has to call and check on the progress as I NEVER hear from them to keep me posted as to what is going on and when I can get my car back. Because my extended warranty is with them, I am forced to use their service department and dread it everytime I go back. A little communication could go a long way, and for some reason they don't understand that. I don't think I have ever returned to pick up my car without having to wait 30 minutes for it to be ready. The last time I had to pick my car up I got their 5 minutes before they closed and my interaction with them was full of sighs as if I was keeping them there until their closing time instead of being able to leave early. Mark of Mark Kia/Mitsubishi is a very wealthy man that has no regard for the kind of service his employees provide to us "regular" people. Dissapointing and sad. More

I received the worst service ever from this dealership. First they lied about getting a certain color soon(they had it in 1 week). Then they took almost 5 weeks to pay off the trade in so I had to continue First they lied about getting a certain color soon(they had it in 1 week). Then they took almost 5 weeks to pay off the trade in so I had to continue to make payments untill they finnally paid that off. Then they never returned phone calls and i had to make several stops into the dealership to get any answers. They also missed problems with the car at the 12,000 mile inspection. I will neverreturn here. More

I bought my car in October and it is now March 15th, I have paid for tags and license plate which has yet to be sent to me. My tags first expired in November and I had to drive around with expired plates have paid for tags and license plate which has yet to be sent to me. My tags first expired in November and I had to drive around with expired plates for 10 days before they sent me temporary tags. Now my temporary tags expired on 03/02/06 and I have been driving around with expired plates again. I have called there company several times and every time I do I am told I will receive them shortly and never do. Not to mention they are the rudest people I have ever dealt with. Please advise yourself of this place and do not use them! More

We walked in and were treated very professionaly. Chris was eager to assist us in finding the right car for our growing family. He was full of helpful suggestions. Chris was very friendly and up front an was eager to assist us in finding the right car for our growing family. He was full of helpful suggestions. Chris was very friendly and up front and worked with us during the qualifying time. More