Mark Kia

This service department diagnosed a problem I had been having for over a year at another Kia service department in approximately one and a half hours. They verified the diagnoses and repaired the problem having for over a year at another Kia service department in approximately one and a half hours. They verified the diagnoses and repaired the problem in a very acceptable time frame. I could not have been happier with the repairs AND the way I was treated at this shop! They explained what they were going to do and why without talking down to me or being condescending. When I picked up the vehicle it ran like a new car and still does. Stellar service. More

Customer service is a MUST for a dealership. This place was horrible from the start. They didnt listen to a single thing I said. I was there to look at one car in particular and I finally had to ignore th was horrible from the start. They didnt listen to a single thing I said. I was there to look at one car in particular and I finally had to ignore the salesman and walk over to the car myself. Took all my information for the application and proceeded to tell me they would have an answer in the morning. I have called the dealership 3 times in 1 day, to finally hear they LOST my application??? I will NEVER do business here as they have left a permanent bad taste in my mouth. Worst dealership in the East Valley. More

We bought at Mark KIA and rate them WAY above par because of salesman Ciaran O'Murchu. He acted not just as a salesman but also as an advocate for the customer. We walked out of there feeling respected, and of salesman Ciaran O'Murchu. He acted not just as a salesman but also as an advocate for the customer. We walked out of there feeling respected, and the process of buying was a dignified one. We got a fair price too. We've all dealt with salespeople who act like they want to provide outstanding customer service, but are in fact only interested in making the sale. Mr. O'Murchu actually DID care and illustrated it as follows: (1) He followed through completely from our 'just looking' to buying THAT night. We did not intend to buy on the spot. (2) He answered all questions, was patient, never pushy, and was respectful that it's big decision for a consumer to buy a car. (3) His follow through is unbelievable. The car we wanted had to be located in another state. He made sure we understood the process, kept us informed along the way. (4) He sat down with us, gave us a packet with all the warranty, specs, etc, even suggested we keep the dealer invoice sticker (which he had neatly placed in this packet for us) in case we ever decided to sell it. (5) We wanted tinting, paid for it, and when the car arrived it seemed the rear windows didn't have it. He had MARK KIA service department do it and there was no question of an 'extra charge.' (6) He made sure we did a complete inspection of the car and had a checklist that we went over line-by-line and signed off on. Again, that never occurred anywhere else we bought a car. (7) After the sale, he contacted us to see how we liked the car, were there any issues, etc. One option that we expected was missing (the Sportage drivers seat did not come with BOTH cooling and heating apparatus) so he tracked it down, spoke to his Mgr (Chuck) who called me; and they, with their GM (Joshua Spencer) took great care of us. Painless. Amazing. No BS. (8) From my first call to MARK KIA we were treated with respect. The Finance Manager (Chuck) was exceptional as well. He went over the contract with us line by line, explained extended warranties etc but did not push them on us. As a result we got the extended warranty, and interior/exterior (including paint fading) protection. When we hesitated at the "protection package" price he said he understood, then offered it to us at cost. OVERVIEW: We love our KIA SPORTAGE. It is a terrific deal. Similar (not even as nice) options on comparable cars cost at least 5k more. Buying at MARK KIA was a stress free, up front process thanks to salesman Ciaran O'Murchu and his team. Prior to contacting MARK KIA we'd researched exactly what we needed. TEMPE KIA said they could get us what we wanted then gave us a 3 wk runaround. They misled (I could use a stronger word) us about the availability of the car we wanted. We wasted three weeks. TEMPE KIA wanted to sell us what we didn't want and were trying to wear us down. The salesman there was very nice and helpful but his superiors were arrogant and uninterested in helping him make the sale to us. They treated their own salesman badly. At MARK KIA they work as a unified team. More

We enjoyed our experience at Mark Kia. Rory Jones was our sales man. He was very helpful, knowledgeable, funny, just an all around great person. Its hard to believe that we showed up at Mark Kia around 12:30 sales man. He was very helpful, knowledgeable, funny, just an all around great person. Its hard to believe that we showed up at Mark Kia around 12:30pm and left after they closed at 9pm that same day and left with a new Chevy Tahoe. We were the high pressure salesman and it wasn't Rory. If anyone can do all that, it was Rory. Rory gets our highest accolades cause he made it happen for us. He can make it happen for you too. Thanks again Rory! Your the best! More

Thanks to the great staff at Mark Kia, we had an enjoyable and virtually pain-free experience! The representative we worked with, Ciaran Murphy, was very knowledgeable and open about the cars, clear enjoyable and virtually pain-free experience! The representative we worked with, Ciaran Murphy, was very knowledgeable and open about the cars, clearly believes in the product he's selling, and was genuinely excited for us in making this purchase. He made sure we walked away extremely satisfied with every aspect of the vehicle, and was proactive in keeping us informed during every stage of the post-purchase additions we arranged to have done. We're definitely happy with how everything worked out! More

We stopped by Mark Kia (Scottsdale) on 3/13/11 to look at the new 2011 Kia Optima. Test drove the vehicle and was very impressed with it. Our sales associates, Pat Flynn and Matt Bruno, were very friendly the new 2011 Kia Optima. Test drove the vehicle and was very impressed with it. Our sales associates, Pat Flynn and Matt Bruno, were very friendly and helpful in answering all our questions about the vehicle. There was no sales pressure by either Pat or Matt. Both individuals were very easy to talk to as we decided what vehicle and options would work best for us. Eric Nordstrom (sales manager) went to great lengths to work with us in arriving at a sales price that we were comfortable with. We took delivery of our new Optima on the following day and are very happy with the vehicle. We had a great experience in buying our new car from Mark Kia in Scottsdale, AZ. More

The salesman was very informative and helpful.When he did The salesman was very informative and helpful.When he did not know the answer to a question,he took the time to get an answer for me.The Financing an The salesman was very informative and helpful.When he did not know the answer to a question,he took the time to get an answer for me.The Financing and warranty process was pretty smooth. I would recommend this dealership to other people. I would also recommend Kia vehicles as they have great value, are well made, and the warranty is outstanding. I bought a Kia Forte 5 door with sunroof,cruise, and a auto transmission. I have only had 2 days, but it drives very nice,tight steering,good braking,and decent acceleration. Very good looking car. The dealership seemed to be up front and honest, unlike some other car buying experiances i have had with Ford & Dodge dealerships. More

I feel I need to let the public know what a Honest and Great Dealership that Mark KIA has been for me from the Sales Staff/Finance Staff and the Service Team, they go out of there way for me and explain e Great Dealership that Mark KIA has been for me from the Sales Staff/Finance Staff and the Service Team, they go out of there way for me and explain everything up front and is a Great Dealership, I would recommend this Dealership to anyone and since I have I've got 3 referal checks back. Also the Kia Vehicle is the most reliable and efficient Vehicle I have ever owned. Thanks to Everyone at Mark Kia in Scottsdale for my purchase experience. Customer Rannie Arnold More

My husband and I had the best experience at Mark Kia working with Ciaran, AKA Dublin and Chuck in financing. Dublin was friendly, patience and understanding with us. Dublin made us feel so comfortable, working with Ciaran, AKA Dublin and Chuck in financing. Dublin was friendly, patience and understanding with us. Dublin made us feel so comfortable, I feel like we have been friends for years. He was not pushy with us, he was relaxed and composed which in turn made it an enjoyable "new car buying process". My communication did not end with Dublin that day, I had to have the bumper on my new car repainted and the work was completed within a week. Dublin called me to check and make sure everything had been taken care of. I don't feel like I was just a customer on 1 day. I feel like Dublin will always help me if I need something. Chuck was nice and friendly. He also explained the warranty and some other things so well, it made me feel comfortable with the processes and also educated. I can't say enough good things about my experience. I have told all my friends and family about my experience and recommend them to work with Dublin and Chuck. More

Pat and Chad were very kind in helping me choose my new car. The dealership offered prices that were very competitive with other Kia dealerships, and that these other dealerships definitely could not beat. car. The dealership offered prices that were very competitive with other Kia dealerships, and that these other dealerships definitely could not beat... I know because I went to all of them. Steve made the financing very painless and quick and I was out the door before I knew it! Thanks guys. More