Mark Kia

I went into Mark Kia to re-look at an Optima I was researching and on my list of cars to buy. Being my first brand new car I was researching first and had no intention of buying. I go in and the typic researching and on my list of cars to buy. Being my first brand new car I was researching first and had no intention of buying. I go in and the typical car sales experience happens. They took my car key to look at what my trade in would be. They made me sit in the office for over 30 mins while the sales guy "talked" to the manager in another room and wouldn't give me back my key. I repeatedly told them I'm not buying, I have no intention to buy but they wouldn't listen and kept hounding me and pressuring me. I kept saying I wanted to leave and after hours I finally pulled the girl card and started crying (it was real tears- after missing dinner and being tired, the experience was overwhelming). I did buy a Kia, but from a different dealership. Even if they had a better price, I was too afraid to go back in there. I had to bring out my inner meanness in order for them to take me seriously and give me my key so I could leave. More

On Jan. 3rd I decided (kicking and screaming), to start the process of looking for a "new car".  I was actually in the used SUV market, due to the size of my growing family....  I have bought my share of v the process of looking for a "new car".  I was actually in the used SUV market, due to the size of my growing family....  I have bought my share of vehicles in the past, and was bracing myself for the "ride" that is the dreaded process of buying another vehicle.  I narrowed it down on line, and emailed Mark Mitsubishi-Kia, and a couple other dealers,  about a couple of their used SUV's....  At this point, I was pleasantly surprised.  Within 15 mins, Chad, my iSales representative (as they call him),  responded to me, and actually answered my questions about the best price, and specific vehicle info, via email, then called me within another 20 mins to ensure all my questions had been answered.  The anti-high pressure technique Chad used differed greatly compared to prior car buying experiences.  I was still very skeptical, but it only got better from there!!  Turns out, Mark Kia was able to sell me a BRAND new 2011 Kia Sorento, and keep me inside my budget parameters!!!  I never felt pressured, or uncomfortable or anything.  The manager Barry, was very accessible and helpful as well.  I must admit that I continued waiting for something to go wrong, but it never did.  It seemed everyone I dealt w in the process, actually listened to my questions and concerns, and made it work for us!!    Maybe car dealers have figured out the old way of buying and selling a car are just that, old and outdated.  Mark has a great thing going there!   I would recommend anyone who is looking for a new (or used) car to try them out.  They were great to my family, and I.  Thank you for the amazing deal on my Sorento, (WE LOVE IT) and a great car buying experience. JBK More

Bought a vehicle from them in October, still have not received the plates. The 90 day temp. plate expired and when I to DMV to renew they said the vehicle was not registered in my name. Went to the deale received the plates. The 90 day temp. plate expired and when I to DMV to renew they said the vehicle was not registered in my name. Went to the dealership and was told that there was a mixup and they forgot to do the emmissions test. They issued a 3 day permit so I could bring the vehicle back to the dealership for testing. After the test was done I was told that I would have the plate before the new temp expired. On the day the temp was to expire we called and was told that the new plate would be sent directly to our home via overnight express. Didn't happen called the manager and he said he would look into why we didn't receive the plate and call me right back. He didn't call I had to call again only to be told sorry he hadn't had a chance to look into it he would do so immediately and he would call within the next fifteen minutes. Again no call. So I sit with a vehicle that I paid for but can't drive because of their screwup and no idea when it will be sorted out. More

Customer service was amazing... friendly, knowledgeable staff. Never have to wait when you make an appointment. I went in for an oil change and my car was given a free 37 point inspection. If there is a pr staff. Never have to wait when you make an appointment. I went in for an oil change and my car was given a free 37 point inspection. If there is a problem with your vehicle they will find it. Service won't misdiagnose. More

I recently purchased a Endeavor from Mark Mits. and would highly recoomend them. My automobile buying experience from Mark Mitsubishi was pleasurable for the first time ever. I would highly recomend Mark M highly recoomend them. My automobile buying experience from Mark Mitsubishi was pleasurable for the first time ever. I would highly recomend Mark Mits. and Mark Kia to any one in the market to purchase a vehicle. More

I don't know what all the fuss is about ? I bought my Kia I don't know what all the fuss is about ? I bought my Kia Forte at Mark Kia and I had no issues what so ever. I delt with Nick aka "the Squirrel" an I don't know what all the fuss is about ? I bought my Kia Forte at Mark Kia and I had no issues what so ever. I delt with Nick aka "the Squirrel" and he was great. It was the most painless car buying experience I have ever had. Thank you Mark Kia and Thank you Squirrel for selling me a great car at a great price. I buy all my cars from them now. Its very nice to buy a car somewhere and then 2 years later come back and my sales person still works there. I've never seen that anywhere else. Mark must really take care of his employees. That's nice to see in a cut throat business like the auto industry. More

Mark Kia is great. I have had a Kia of some type in my driveway for 7 years now. Everytime I go in to have my car serviced I know that it will be done correctly, on time and for the amount that was agreed driveway for 7 years now. Everytime I go in to have my car serviced I know that it will be done correctly, on time and for the amount that was agreed upon. No bait and switch with this service shop. You want the best oil you get the best oil. Likewise if you need a place to stay you can sit in the customer waiting area or they will drive you home and pick you up. Sometimes I have been lucky to get a loaner for the day, but it is not always available and I know this. The staff is friendly, Russ (you my man only you can work on my car) and Jon (What can I say. You return your calls the same day and you always have the answers. More

When the guy came in screamng at the sales department as I was sat down waiting for a quote for a new kia... I should have taken it as a sign from a higher power to RUN AND RUN FAST!!! I waited to see what I was sat down waiting for a quote for a new kia... I should have taken it as a sign from a higher power to RUN AND RUN FAST!!! I waited to see what the offer would be... and boy did I wait!!! (Three hours to be exact) and that was for one quote, But hey maybe thats just because I'm a Woman. now they did have a hard time I didn't have the best credit going into this. (but three hours, really?) They said I needed a co signer and yada yada...but there was no way that I could have gotten a car until next week. So I decided to leave.... Thats when it got ugly, They screamed at me "No one will give you a car today" and then continued yelling at me as I was leaving. I then went to Tempe Kia and in less than two hours walked out and go in my 2011 kia, for 1,500 less than Mark kia- oh and did I mention that they were charging me more for a 2010 but telling me it was a 2011? Just if you ever want to experience what the real effect of blood hungry car salesmen are... then by all means go for a visit. But, if you don't want to be treated like dirt then go to any other dealer.... Tempe Kia was amazing!!! More

Visited on 9/26/10 and was the worst experience by far at a car dealer. I had an appointment and still waited 2 1/2 hours at the dealership without a price offer on the vehicle I wanted to buy. I asked the a car dealer. I had an appointment and still waited 2 1/2 hours at the dealership without a price offer on the vehicle I wanted to buy. I asked them for my keys and that I wanted to leave and they finally came up with an offer sheet. It was too late at that point. I went to Big Bell Kia and bought a vehicle with a wonderful experience! More

very poor rude customer service Ed was the nly helpful person bought a used car on second day of hving it, it broke down service manager lied about work done to car sales manager lied about length of serv person bought a used car on second day of hving it, it broke down service manager lied about work done to car sales manager lied about length of servicwe time very deceptive dealer ship was lied to from the begining of transaction until finally had to turn vehicle in for junk very poor customer service appeared only focused on getting vehicles out the door then buyer beware no support after the sale More