Mark Kia

Customer service I gave a 4 because the sales person Jack was great, the Sales Manager was an xxxxxxx, and the Sales Director was firm but solution oriented. Quality of work i don't know what you mean when was great, the Sales Manager was an xxxxxxx, and the Sales Director was firm but solution oriented. Quality of work i don't know what you mean when dealing with selling cars. In friendliness I gave a 3 because Jack got a 5, the Sales Manager gets a -5, and the Sales Director gets a 3, so that's the in between. Overall I was satisfied with ultimate deal I got on my vehicle, but I hated how long they took between counter proposals, keeping my wife, 2 year old and 8 week old sons, cramped up, stressed out, and crying at times in the sales office. I was ready to leave after 3 hours of that xxxxxxxxx before the Sales Director stepped in an cut out the middle man, thankfully. I felt I got a fair/great price for my vehicle. Also, Jack the Salesman and the Director, the big mid-30's gentleman in the tower were solution oriented, which I liked and responded to. They asked me what I wanted, but also asked why I wanted that and worked within my limits to make the deal happen. The sales director was more interested in telling me what he couldn't do or what else I would have to give up to get what I wanted. He even tried to force me to make choices I had already made very clear I did not want to make, which ticked me off something fierce. A simple example was the color of the car. You did not have the color of the car I wanted in stock, but kept preaching that you COULD get it if that's what I wanted. I told him that's what I wanted. Then he reigns back on that promise saying that if he did that I would be charged an extra 15-30 something bucks a month, over 2k when the deal would be completed. Why the BLEEP would I pay to have you move the car from a different dealership? I'll just go to the dealership where the car is! Then he just asked/pleaded/begged me to just be color blind and take the vehicle that they did have in stock. How outrageous!!! I'm the one spending thousands of dollars over the next several years of my life for this car. I'm going to get the car that I want!!! (P.S. Well the car my wife wanted. Happy wife equals happy everyone else in the house) More

I came in with good intentions to purchase a used vehical,came pre-qualified with a blank check for a cerain amount to purchase a used vehical. I went thru USAA selected my car and price,printed off vehical,came pre-qualified with a blank check for a cerain amount to purchase a used vehical. I went thru USAA selected my car and price,printed off my certificate of guarantee. On my certificate was a paragraph stating I would recieve an additional $100.00 off the agreed apon price. Did my research and found the car I wanted (Bluebook value) was around the high end value of the car on the lot I picked. Salesman tried to tell me they did alot of maintenace on the vehical ,I requested to see the maintenance log,scratched numbers on a piece of paper,no real work order.My vehicals price $7950.00 Guaranteed Certificate and I wrote a check to cover tax,license,reg, and a couple other charges. When I went to sign the loan on the vehical the amount was over $14,000.00,then they reduced it to $10,000.00. Had I signed that loan I would have left that dealership with a new used car underwater. The payments would have been twice the value of the car and no other bank would have refinanced that vehical for such a large amount of money. Buyer beware of what your signing and know the value of the car your purchasing.This dealership could have cared less about honesty, integrity and up front negotiation or how that high priced loan would have impacted on my family. More

I went in for tint to be done on my new vehicle and to have the back seat handle to be fixed. Dave took notes on how I wanted my tint specifically done and made sure everything was ok. he checked up on have the back seat handle to be fixed. Dave took notes on how I wanted my tint specifically done and made sure everything was ok. he checked up on me in the lounge with status updates, and was very friendly. everything was done well and quickly. very good experience. More

Great service. Constantly updated as to status of vehicle. If there were any questions if he did not know right away, he called back with answers. Their entire crew, service manager, mechanic, and ca vehicle. If there were any questions if he did not know right away, he called back with answers. Their entire crew, service manager, mechanic, and cashier are all friendly and professional. More

Allen was able to advaise me over the phone related to a potential problem that I may be having and was able to schedule me for service on saturday with short notice. the problem was taken care of and id potential problem that I may be having and was able to schedule me for service on saturday with short notice. the problem was taken care of and identified and verified. I felt that I recieved excellent customer serivce at a fair price thanks More

We called Mark Kia after not being so happy with the service at Big Bell Kia(which had changed to Earnhardt Kia. I originally bought my 2008 Kia Rio at Big Bell and had never had a problem with the serv service at Big Bell Kia(which had changed to Earnhardt Kia. I originally bought my 2008 Kia Rio at Big Bell and had never had a problem with the service. It wasn't the same this time at Earnhardt Kia. They did wash my car free of charge, but even with a 10a.m. appointment, I was there until 12pm for the sealant to be put on my car). My experience at Mark Kia was excellent! I will be bringing my car there for any service I will need in the future. Considering I live in Yuma, Arizona and that there is a Kia dealer in my home town, this speaks volumes about Mark Kia. Earlene Laguna 1100 S. 10th Avenue Yuma, Az. 85364 (928)304-5931 AzDesertFoxx@aol.com More

We are a one car family. So when my wife and I got in the car Tuesday morning to go out to lunch only to find that the battery was dead, I determined it was going to be a bad day! I called Kia Roadside Assis car Tuesday morning to go out to lunch only to find that the battery was dead, I determined it was going to be a bad day! I called Kia Roadside Assistance and almost in no time a tow truck was coming to our home. I called Mark Kia and talked to Allen Jenkins about getting a replacement battery that same day so that my wife could go to work later on in the afternoon. I rode with the tow truck driver to Mark Kia and the battery got replaced in record time. I was extremely pleased with the prompness of the service! More

Salesman Abdul was extremely helpful and friendly, had a minor stain on rear seat and Service Department took care of it immideatly, very satisfied with experience and would recommend Dealership to others, minor stain on rear seat and Service Department took care of it immideatly, very satisfied with experience and would recommend Dealership to others, plan on buying another KIA next year More

I needed my vehicle ready in a timely manner, and it definatly was. Everyone was extremely friendly, and when I pulled up, I was greeted by name! That was awesome, because I felt like they had known me definatly was. Everyone was extremely friendly, and when I pulled up, I was greeted by name! That was awesome, because I felt like they had known me forever! Would recommend this service department and dealership to any friends, co-workers and family. Thank you! More

I won a new Kia in a radio station contest and went to Mark Kia to pick it up. Even though the people there weren't getting a commission off of the transaction, they couldn't have been nicer to deal with Mark Kia to pick it up. Even though the people there weren't getting a commission off of the transaction, they couldn't have been nicer to deal with and went out of their way to make sure I was a satisfied customer for the next ten years. The paperwork was a little bit different than a normal sale but there were no delays. In fact, I was out of there in much less time than the last time I bought a car. Jason Smith helped a lot by showing me the features in the new Optima (which is a great car, by the way!), programming the first phone for Bluetooth and making sure I knew what I was doing before I drove off the lot. All in all, everybody at Mark Kia did a great job and I'll recommend them to anyone I know who is looking for a great new car. More