Mark Kia

The secvice is excellent and Allen Jenkins (Service Advisor) has made me want to continue ONLY to own a Kia. The service is wonderful and all the people are vary helpful and knowledgable. Advisor) has made me want to continue ONLY to own a Kia. The service is wonderful and all the people are vary helpful and knowledgable. More

I continue to come back to this location because they treat me so well and really take care of me. I had a problem with my car about a year ago that I couldn't figure out. I had gone to Big 0 Tires and s treat me so well and really take care of me. I had a problem with my car about a year ago that I couldn't figure out. I had gone to Big 0 Tires and spent a lot of money (close to $1000) and the problem still wasn't fixed. I went to Mark Kia and they fixed it with 1 visit. And then when a light went on I brought it back and they fixed the whole thing for free (it was related to the same problem). Always am treated with respect and feel like I can trust my car with them and they won't try to rip me off. More

Dave from the Service Department was very helpful and accomodating to me when I brought my Sorrento in for service and warranty work. I did not realize the appointment was going to be very lengthy, so I accomodating to me when I brought my Sorrento in for service and warranty work. I did not realize the appointment was going to be very lengthy, so I had not made arrangements to leave for the day. He provided me with a loaner vehicle for the day without me asking. I really appreciated that great customer service! More

Great price, dealt with Steve F&I Mgr. and Mr. Morrow sales. he even brought plates&paperwork to house &installed for 90yr.old mother. after taking delivery on a monday, Mr. Morrow had them at her house sales. he even brought plates&paperwork to house &installed for 90yr.old mother. after taking delivery on a monday, Mr. Morrow had them at her house on thursday. pleasure to do business with. More

The firt time I went in for service the person I dealt with was not very freindly. His attitude got even worse after I said I would not get all the work done now because i just dont have the money. After with was not very freindly. His attitude got even worse after I said I would not get all the work done now because i just dont have the money. After I got the money together I took my car back for the service they recommended and oh how the he was so happy to see me and very friendly to me. So I guess as long as you have the money and do what they say they will treat you well. More

Always feel like I am getting an honest deal and quality work. And the coffee in the waiting room is very good. Going in for just an oil change appointment is as quick as a Jiffy Lube type place but cheaper work. And the coffee in the waiting room is very good. Going in for just an oil change appointment is as quick as a Jiffy Lube type place but cheaper. More

I have received exceptional service in all ways from the Mark Kia service department. There is generally only a short wait, and the work is always completed on time. Mark Kia service department. There is generally only a short wait, and the work is always completed on time. More

My Husband and I have been extremely satisfied with the services provided and the individuals working in the service department. I will continue to use Mark Kia for all services required to keep my KIA Sor services provided and the individuals working in the service department. I will continue to use Mark Kia for all services required to keep my KIA Sorento in great shape. Thank you Mark KIA for your service. More

I received a letter stating that my new Kia Sorento had optional updating available. I made the appointment the day before they were very accommodating. It was a quick drop off and pick up they even mainte optional updating available. I made the appointment the day before they were very accommodating. It was a quick drop off and pick up they even maintenanced my tires and computers data package without me asking for it. More

My vehicle repeatedly malfunctioned to the point where it was inoperable, which led to it being towed into Mark Kia for service. Allen, in the service department, called me first thing/next morning to advise was inoperable, which led to it being towed into Mark Kia for service. Allen, in the service department, called me first thing/next morning to advise that my vehicle was delivered, diagnosed, and repaired (partially... I'm waiting for parts to come in.) Allen was very knowledgeable and helpful. My issues, thus far, have been resolved in a speedy manner, and I would very much recommend that you ask for Allen when visiting Mark Kia's service dept. (The other service dept. employees were not very helpful or knowledgeable during my time of need, when my brand new 2011 Kia Optima wouldn't start on several occassions... twice when I was out-of-state and anotehr time in 117 degree Phoenix weather, leaving me stranded and on my own to resolve! Simply tipping me off on how to bypass the keyless ingition switch would've been nice!) More