Mark Kia

If you are a woman, care about what a woman thinks when buying a vehicle, or even know a woman who drives, DO NOT take her to Mark Kia. I made the mistake of going into the dealership, with an appointment buying a vehicle, or even know a woman who drives, DO NOT take her to Mark Kia. I made the mistake of going into the dealership, with an appointment to see Greg, on Feb. 17. I had pre-approved financing, and knew exactly what I wanted: a 2012 Kia Optima Hybrid. I was trading in a running, fully loaded 2001 Daewoo with high mileage, but no body damage, so I hoped to drive off the lot with an awesomely great Kia. Through our internet conversations, I was led to believe the dealer had the car I wanted on the lot. They did not. When I arrived, I asked for Greg and was shunted off to Jason, purportedly their hybrid specialist. Then, when I asked a question about the warranty of the electric battery, Jason walked me over to the Service Department. The guys there looked at me like I was absolutely out of my mind for asking about a $5,000 (or more?) potential replacement part. Clearly, they had not read their Kia service bulletins (and I knew this because I'd previously spoken with Bob Springer at Tempe Kia and he HAD the information in his head and in the bulletin), and the Mark Kia guy gave me incorrect information. Negative mark for service department. I was specifically looking for a - not black, not white - 2012 Optima hybrid. When we finally had a chance to look at cars, the only 2012 hybrid on the lot was black, interior and exterior. In Arizona? Are they nuts? Evidently it had just been unloaded from the truck and wasn't ready for delivery yet anyway. But they had two other hybrids, both white, both 2011, and oddly I thought, both sticker priced about the same as the 2012. Eventually Greg came up and Jason wandered off. I went through the same introduction, explanation, etc. again. I told him I also was looking at a 2012 hybrid car at Tempe Kia, I had my own financing, blah blah blah. He clearly either wasn't listening to me, or he outright ignored me. Evidently this was his first week selling cars; his brother in law or something got him the job. (Note to manager: Bad choice. You might want to train your salesmen or saleswomen, if you have any, better). He didn't know the vehicles, their specs, or the details of the differences between gasoline cars and hybrids. He didn't have a key to open the car, and didn't offer to get one so I could sit in the driver's seat and see the amazing electronics, whether it had Sirius radio, and how quiet it was when running. Negative marks for knowing the vehicle, and how to sell a car to an intelligent woman. Or man, for that matter. We went back into the office. I asked if they could get the car I wanted from another dealer. No clue, but probably not. "We are a Diamond Dealer. We sell more cars..." blah blah blah. Wrong answer. He was pushing the 2011 and offered me a price that was considerably higher than I knew I had negotiated with Tempe Kia for a 2012. He said You know they are including rebates in that price. I said, Duh, of course they are. They told me. He said he probably could give me $1,000 for my trade, $500 if I would finance with Kia, $1,000 for this and $1,000 for that. I explained to him (again) I had my own financing and wouldn't be eligible for the $500, my trade in was too old to qualify for the competitive trade $1,000 rebate, but I was interested in the $1,000 trade he offered on my old car. He took my keys (my HUGE mistake not to walk the evaluator to the car) so someone could get a value on it. Evidently one of them opened the car, but then did not re-lock it (all he had to do was push the lock button!). It took me two hours to get the darned keys back. When I declined his offered deal, he wanted to see the offer I had from Tempe Kia. I really didn't want to give Mark Kia that competitive advantage: Having met the service department, seeing the sales force in inaction (yes, you read that correctly), I was hesitant to do that. But, I bent under the pressure. I specifically told him he could make a copy, but I wanted the original back. You can guess, I never saw the offer again. It must have gotten lost Greg told me about 2 hours later when I was ready to climb over their counter to get my keys and paperwork back. But wait, there's more! Every time he interacted with the receptionist, he said Isn't she beautiful? Sure, lovely, but he never uttered a word about her competence. And I saw her at work at her desk. It was well organized, she was taking care of business, answering the phones, transferring calls, doing paperwork. He sent HER to get coffee (must have thought it was below his manly dignity). In front of me in the next cubicle, were two other women customers, evidently waiting for financing approval to come through. In the time I was at Mark Kia (the last hour and a half asking for my keys and paperwork to be returned), I never saw a salesman or finance manager go to talk with them. Was he off to work with other customers? Not likely; it was a very light day and those ladies and I were the only customers on the lot. He was probably one of the 5 or 6 salesmen hanging outside having a bull session. I finally had to go into the little office where the I-have-to-talk-to-my-manager guys sit, and demand my keys and paperwork. They'd held me up for 2 and a half hours, so the 2 pm appointment I'd expected to last an hour had put me driving home right in the middle of Phoenix rush hour. Still, when I finally got my keys, I was relieved to escape from Mark Kia. I went immediately to TEMPE KIA at the TEMPE AUTOPLEX and made the deal with Sergai Kolesnik for my new 2012 light graphite colored Kia Optima hybrid. Along with all the criticism, it seems only fair to offer some suggestions for improvement: Train your salesmen - not just on the job, but in actual classrooms where they can learn about the cars, financing, and maybe even some etiquette. If they can't master the information, let them go. Hire some saleswomen! Read the research that shows women make by far MOST of the decisions about which car and how much to pay for it. Learn how to negotiate with women who aren't the little woman who bends to her man's will. Stop bragging about being a Diamond Dealer when you're selling Kias; all those trophies are for Mitsubishis, not Kias. And stop trashing your competition just because you can't or won't meet their prices, service, or the way they treat customers. I was so offended I will never return to your dealership, and I will tell everyone I know (especially as I show off my new Kia) to go to Tempe Kia. Furthermore, I am writing to USAA to ask them to take you off their listing of recommended Kia dealers. Hopefully they will. My experience with your company was horrible, offensive, and I was glad to escape. More

As much as I loved my 2001 Kia Sportage, it was time to say goodbye and update my ride. Being a loyal Kia customer, I did a quick internet search and found Mark Kia; Ciaran "Dublin" O'Murchu contacted me say goodbye and update my ride. Being a loyal Kia customer, I did a quick internet search and found Mark Kia; Ciaran "Dublin" O'Murchu contacted me almost immediately. Dublin greeted me at the dealership later in the afternoon and was able to zoom in to my needs and wants very quickly. He was side-by-side with me throughout the entire process where I puchased a 2012 Kia Soul. Chuck Flair made completing the paperwork painless. All in all, between friendly, knowledgable sales staff selling an awesome product, why would you not do business with Mark Kia!?!?! Thanks, Dublin, Chuck and Mark Kia---I love my beautiful, new Kia Soul. More

I have purchased three Kia's at Mark Kia over the last few years and have overall had much better service than anywhere else in town. few years and have overall had much better service than anywhere else in town. More

"Crazy Bob" helped us get the best deal for a new car. We were looking for a new car with better MPG. We were asking for a really low deal since we couldn't really afford to pay more than what we new car. We were looking for a new car with better MPG. We were asking for a really low deal since we couldn't really afford to pay more than what we were with the other car. They accepted our trade-in value and accepted our new deal of a few bucks more. The staff made us feel welcomed & helped us until the very last minute. WE HIGHLY RECOMMEND MARK KIA & CRAZY BOB! More

I would definitely recommend Aaron Joumas to anyone searching for a car. This was my second buy from Mark Kia, and I loved it just as much the second time around. This staff will work with you, regar searching for a car. This was my second buy from Mark Kia, and I loved it just as much the second time around. This staff will work with you, regardless of your situation and help you out! I enjoyed the friendliness and attentiveness of the staff, all the way down to the last second before I drove away. If you're looking for a great experience, with great staff, and a great deal-go to Mark Kia and ask for Aaron! More

I worked with Abdul who is knowledgable and pleasant to work with. I felt he did his best to get me a fair deal on a Sorento. I never felt pressured to make the purchase which I appreciate. work with. I felt he did his best to get me a fair deal on a Sorento. I never felt pressured to make the purchase which I appreciate. More

A lot of us do not enjoy the car purchasing experience. Everything went smooth from the moment we entered the lot. We were given a few minutes to look around on our own to take a glance at the inventory. Everything went smooth from the moment we entered the lot. We were given a few minutes to look around on our own to take a glance at the inventory. Once we were ready with questions Aaron was there within minutes. Perfect timing. We took the car we were interested in for a test drive.....once I decided on the Kia Sportage.....it was just a matter of coming to an agreement on the financial part. This can be the most stressful part of purchasing a vehicle.... it was well worth it. I really appreciated how calm Aaron was through this process. My fiance can be "one tough customer". he kept us all calm under pressure!! We love our new vehicle!!! Also want to thank Aaron for keeping in touch! My car is do for it's 3000 mile service and I'm happy for the his friendly reminder calls. Now that the holidays are over and we have moved into our new home.... we will make it by soon. Thank you again! Darlene Simonson More

I am very satisfied with Mark Kia dealership in Scottsdale, AZ. I went to several dealerships before ending up at this one and even if their prices hadn't been the cheapest I still would have boug Scottsdale, AZ. I went to several dealerships before ending up at this one and even if their prices hadn't been the cheapest I still would have bought from MarkKia instead of the others due to the great service I received. Everyone I met at their including Aaron Joumas and Chuck Flare were very friendly and welcoming to me. Aaron went above and beyond what a normal salesman would do. He accommodated us by sending pictures of vehicles by text to my husband when he was out of town and couldn't make it into the dealership. He worked with us just over the phone per our request for over a week. Aaron was very honest with us about our credit and honest about what we really could afford. He was very timely at getting us an approval and finding us the car we really wanted instead of convincing us to settle for something we didn't really want just due to our credit not being so great. I am truly grateful for all the hardwork Aaron did for us and he also met our deadline of when we requested to have it all completed. He even bought me a cup of good coffee during my wait. Chuck Flare was also amazing. He handled all our loan paperwork within 30 minutes and was very honest with me about the price, interest and warranty. He got me a great deal that had lower monthly payments than what I told him I could afford, which has never happened to me. He was very through in explaining all the details to me and explained how to improve my credit within a year. I will recommend this dealership and especially Aaron Joumas and Chuck Flare to everyone I know. This was truly a blessing for us. Not everyone has perfect credit due to their past but I felt like I had the best credit in the world with how I was treated. Mark Kia's family attitude is amazing. More

I just had the best car buying experience that I've ever had at Mark Kia. I had been talking with other dealerships and almost purchased another vehicle, but was getting frustrated with the fact that I coul had at Mark Kia. I had been talking with other dealerships and almost purchased another vehicle, but was getting frustrated with the fact that I could never get a straight price from the salesperson. I live in a small town, so I did most of my shopping via internet, phone and e-mail. I wanted to be able to know exactly what I was getting and how much it was going to cost me before I walked in the door at the dealership. That is exactly the customer service that I received from Aaron Joumas. He went over every detail about the car, gave me all the prices over the phone and when I got his e-mail nothing had changed. I arrived at the dealership and Aaron met me in the parking lot before I ever made it to the front door. He was helpful, friendly, honest, no pressure, and delivered first rate customer service. He went over and above what he needed to do. He even threw in a couple of extra items that I wanted but didn't feel I should spend the money on. I left my old car at the dealership overnight until I could have someone come back with me and pick it up. Aaron spent more time with me making sure that I was happy with the car. He gave me some car care tips. You know when someone really cares, when they continue to give you the same great service after the deal as they do before. I'm going to recommend Aaron and Mark Kia to everyone I know. It was also very enjoyable to work with Chuck Flair who did all the financial paperwork. He went over all the details again to make sure I understood everything. He was professional, sincere and honest. If you want a great price and honest service, even if you live out of state call Aaron Joumas 480-648-9553 you'll be happy that you did. I know I'm happy that I found them. More

Aaron was a great salesman. He was not pushy or overbearing. He answered all our questions and was very helpful. When we had decided on a model of car with certain options, he went out of his way t overbearing. He answered all our questions and was very helpful. When we had decided on a model of car with certain options, he went out of his way to make sure that we got what we wanted. He continues to check on us and our satisfaction with the vehicle and the service that we are receiving. More