Mark Kia

🌟 🌟 🌟 🌟 🌟 5 stars for Mark KIA! ! Bought my 2017 BMW 4 series from them recently. It has been an outstanding experience from start to finish! Having read some reviews, I DO NOT agree ! Bought my 2017 BMW 4 series from them recently. It has been an outstanding experience from start to finish! Having read some reviews, I DO NOT agree with those “lazy” opinions as they do not reflect any moment of my process. I bought through Auto Trader, trusting the posting, the Car Fax, the pictures, & most importantly the people who served me! Lindsey Perry responded as soon as I hit send on my inquiry. Follow up was amazing. Brad White supported her to get to most incredible Finance Manager I have ever worked with Juan Rodriguez! He texted me on process, worked out minor details. His amazing service after the sale is just phenomenal. Johnny Borboa sales manager was incredibly helpful after delivery for the final details in transition. Overall, any negative feedback is just an unreasonable person not allowing these passionate people serve them & make things right! Try them for yourself, you will not be disappointed!💯🙏🏽👊🏽 More

Terrible customer service from Shane. Test drive the vehicle alone. No information on the car itself or follow up from the sales rep. Really wanted the car but due to lack of quality serv Test drive the vehicle alone. No information on the car itself or follow up from the sales rep. Really wanted the car but due to lack of quality service or information I Bought a car around the corner from competitor who seemed to want my service. More

Purchased a used vehicle from this dealership but wasn't able to pick it up for 5 days due to needed servicing. Every single question we asked the salesperson he did not know the answer to and stated he ha able to pick it up for 5 days due to needed servicing. Every single question we asked the salesperson he did not know the answer to and stated he had to ask his supervisor. Attempted to upsell additional tint, window etching and a lojack device, which we were not interested in. When the supervisor came over he said sorry you have to pay for this stuff as it is standard but he did not know we had already test drove the vehicle and no, it was not standard. At that point we were ready to just walk off the lot and actually started to. We should have followed our instincts and and kept walking. I now have possession of the vehicle but they didn't fix a chip in the windshield like they said they would, I also only have one key and absolutely not one single piece of paper or documentation as to the sale or warranty of the vehicle despite multiple calls. The last four vehicles I have purchased have been through the same salesperson (different dealership) but unfortunately he retired five years ago. More

Horrible. Kaiden was our sales person, he tried to up sell us on all their over priced garbage, $700 tint, $700 for theft gadget etc. Car was listed for 22k, h Kaiden was our sales person, he tried to up sell us on all their over priced garbage, $700 tint, $700 for theft gadget etc. Car was listed for 22k, he came back at 29k. We finally got it to 25k, I left my mother there to sign the final paperwork and of course she got the super salesy finance xxxxxx pushing her to buy all the typical crap. He then sends her off with 0 paperwork, no flash drive. They were quick to drive her to the bank to get cash, but couldn’t take ten minutes to walk her through how to operate the touch screen. Just sent a 65 year old women off with nothing. I have text the sales person repeatedly, spoke with several members of management, the girl at the front desk, and who knows who else. It has been over a month and we still have zero paperwork aside from one document. The sales receipt. All of the documents that the finance guy had her initial and sign, we have never seen. They didn’t even let her know that her registration was already in the glove box. It is absolutely disgusting to see how these people treat customers after they have their money. The best part: the sales guy says, if I can get this to 25k, you will give me a five star review, right? Like he’s doing us a favor? Lol “I’m on your side” “im representing you” More

Long but interesting story. I looked at the electric KIA around 4-5 months ago at Mark KIA. The car was in the show room, white with a black top. Another month passed and b I looked at the electric KIA around 4-5 months ago at Mark KIA. The car was in the show room, white with a black top. Another month passed and because the salesman called me again I went back and looked at the same car again. It still hadn't sold. Price was now MSRP and not 8k over MSRP as the previous month. I still couldn't pull the trigger. Anyway, by month 3 the salesman called me and said the same car was now 6k below MSRP. I went in and agreed to purchase it. While I was doing all the paperwork the manager walks up to the desk and said I have bad news. They sold the car!! I said, "you have to be kidding". What must have happened is they sold it to some sucker at MSRP to have sold it as I was buying it. For three months that car sat in the showroom and didn't sell until the morning I said I'd buy it. Needless to say, I walked out and have discussed this with all my friends that couldn't believe how miserable that dealership was. Thank you Mark KIA, as I walked out and bought a VOLVO XC40 from the nicest people I've ever met at any dealership. S. Wiener More