Mark Kia

I have purchased a 2013 Optima and the purchase of the vehicle was one of the easiest transactions that my husband and I have experienced. We have run into a bit of a snag with the tinting portion of the vehicle was one of the easiest transactions that my husband and I have experienced. We have run into a bit of a snag with the tinting portion of the vehicle. Since the vehicle had just arrived we purchased before the windows could be tinted and the day of purchase we did not have the time to tint the windows so, we were told to return for the tinting to be done. I returned to have the tinting completed after being told by The Tint Man (company used by Mark Kia for tinting) that they would be able to tint the windows that day only to find that the tinting was closed for the day. I made another trip the next day to have the windows tinted. After the tinting was completed the stripping around the sun roof became pinched so I made the trip back to have that looked at as well as a the tint in the drivers window fixed. I was given a tank of fuel for the inconvenience that was experienced with having the tinting completed and had to schedule an appointment for the next day to have the stripping fixed as well as the tint. I arrived the next day at 10am for my appointment and the repairs were completed around 12:30pm but unfortunately, during the repair for the stripping the windshield was damaged resulting in a crack that ran through the driver's field of vision. Normally this would not have been any kind of problem but due to the newness of the vehicle the glass can only be purchased through KIA and will not be in until mid-week the following week. After trying to come up with alternative solutions the end result was that I would be given a loaner vehicle (which is not as nice as my Optima) to drive until the windshield can be repaired. My family has a trip planned to go to CA so, we will be taking it in the loaner vehicle rather than our new 2013 Optima. We bought the car on Saturday, July 21, made trips back to Mark Kia on July 23, 24, 26, 27 and right now I driving a loaner Sorento. Although, I would like to be driving my new Optima; at this point, I think that the team at Mark KIA has tried to do all they can for a series of unfortunate events that have occurred. More

Excellent service from Brandi. good workmanship by service dept. Courtese and helpful.excellent Courtesy from the entire dealership which obviously creates a good environment for the employees to pass service dept. Courtese and helpful.excellent Courtesy from the entire dealership which obviously creates a good environment for the employees to pass on to the customer. More

Best car buying experience I've had in my 20+ years of buying cars!!! I extremely dislike buying cars, car dealerships and car salespeople. Mark Kia participates in the Costco Auto program and Jack contac buying cars!!! I extremely dislike buying cars, car dealerships and car salespeople. Mark Kia participates in the Costco Auto program and Jack contacted us from Mark Kia, we made an appointment, came in and he offered us a totally fair no haggle price for our 2013 Kia Soul. It was the most relaxing car buying experience I've ever had! More

Brandi, and the service department, has been a pleasure to work with. I've had them take care of two different warranty issues. Both times they've been able to schedule me in quickly. The communication, in to work with. I've had them take care of two different warranty issues. Both times they've been able to schedule me in quickly. The communication, including appointment reminders, has been good and helpful. Thanks. More

Unfortunately, my experience buying my first real car was a horrible experience. I worked with Jacob Delaney on a pre-owned Kia Sportage. During the test drive and negotiating process, Jacob stated that the a horrible experience. I worked with Jacob Delaney on a pre-owned Kia Sportage. During the test drive and negotiating process, Jacob stated that the car had no accidents on its record. I asked for the Car Fax which unfortunately was not given to me for three days. Shame on me for not insisting on getting it prior to completing the deal. When I received the car fax, it was because I was at the dealership getting repair work done on my Kia Sportage that I had owned for 3 days. During the test drive, the ESC OFF light was one and Jacob stated it was a setting. This is true; however, the light would not turn off when the setting button was changed. The dealership had to replace two parts in order for the ESC to work appropriately. The car fax reported that the car had a rear end collsion on its record and when I inquired about this, Jacob and Chad Seymore played it off as no big deal. I spoke with Chad directly and he was very clear that it was my fault for not pulling the car fax prior to completing the deal and there was nothing that could be done. Not only was the conversation condescending and rude, it also provided absolutely no option for us to reach a compromise where I could be happy with my purchase. I reached out to the General Manager, Joshua Spencer, and at least was provided with some customer service. He offered to have the rear of the car examined to ensure that the frame wasn't damaged and the support behind the bumper was not cracked. This was completed and the car was deemed safe. I appreciated the gesture; however, in my eyes this was due diligence that the dealership should have done before putting the car on the lot. My final conversation with Joshua was unfortunately very similar to the tone of my conversation with Chad. I told Joshua that the fact that I know that he has an oustanding service department and oustanding body shop only two weeks into owning the car, was very concerning. He said that he couldn't change the past and that he had done everything to fix the situation and we left it at that. In all honesty, that is crap. I bought a car with the information that it was never in a car accident and it had been. The price I negotiated was based off of that information. I would not have purchased this car knowing it had an accident on it but unfortunately I cannot return it or renegotiate the price. Mark Kia, according to Joshua Spencer, has done everything that they could do. In my eyes, all their 'service recovery' efforts were the due diligence they should have done prior to selling the car. It is quite clear that I was not a valued customer and I will never recommend this dealership to anyone else. On a positive note, the service department and body shop really are quite good. They are attentive and genuinely geared towards guest satisfaction. More

A deal completed prior to arriving at the dealership was not followed through upon arrival. The internet sales specialist that worked with us was mysteriously not working the day we had setup to sign. Our p not followed through upon arrival. The internet sales specialist that worked with us was mysteriously not working the day we had setup to sign. Our paperwork was no where to be found. Spent an hour and a half redoing paperwork and information that was completed days prior with the Internet sales specialist. When it came time to finalize the sales manager came at us with a lease payment $75 more than was agreed upon. The sales manager tried to rectify the situation with a very exciting offer of free oil changed for two years, what a mere $120. More

Best thing by far was how everyone worked together in giving me a great deal on my vehicle, most places Ive been to would not have given me this unexpected deal. I was so greatful with the outcome of my giving me a great deal on my vehicle, most places Ive been to would not have given me this unexpected deal. I was so greatful with the outcome of my final cost and would HIGHLY recommend Mark KIA to all my friends wanting a new vehicle. AND ASK FOR RON ELLIS!! tell him Nate sent you. My next vehicle purchase will surely be Mark Kia. More

Great service at this location Bruce was great .thank you Jerome Overstreet . Tony Sibley from MyAutoman.com. Was great to work with he made it very easy to pay my car and I will continue buying from him. Jerome Overstreet . Tony Sibley from MyAutoman.com. Was great to work with he made it very easy to pay my car and I will continue buying from him. More

Jack was very helpful knowledgeable and professional. He went out of his way and found a way to make it work with our unique situation. Thanks! went out of his way and found a way to make it work with our unique situation. Thanks! More

When I arrived, Kyle approached me almost right away with his clipboard. He went over what was being done on my car and told me how long it would take. He offered for a car wash as well (first time for thi his clipboard. He went over what was being done on my car and told me how long it would take. He offered for a car wash as well (first time for this), but I didn't have the time to stay. My car was done in the timeframe set forth. Upon completion, Kyle went over with me what needed to be done on my car in my future services and how much those things would cost. He also advised I would not have to do all those things at one time and could spread them out. This was the best experience I have had at Mark Kia and would really like to keep Kyle as my sole service writer. More