Mark Kia

Mike Davis is an OUTSTANDING Sales Manager Right from the start, I got the sense that Mike Davis was a stand-up guy. He was clear, concise, friendly, honest and fair. What more could you ask Right from the start, I got the sense that Mike Davis was a stand-up guy. He was clear, concise, friendly, honest and fair. What more could you ask of a sales manager?! He gave us a great deal, honored the terms of that deal despite some issues that arose during the financing phase of the process, and left me feeling great about the car I purchased. I highly recommend working with him and would do it again in a heartbeat! Our salesperson Bryce Young was also very good and a high level Finance Manager who resolved the issues created by another employee. More

Service was very bad, dreadful, awful, terrible, frightful.. On 6/25/2014, I contacted via email/internet, a car dealership about a 2006 Saturn VUE that I found. I was called very quickly about this car. I calle On 6/25/2014, I contacted via email/internet, a car dealership about a 2006 Saturn VUE that I found. I was called very quickly about this car. I called my credit union about this car and got preapproved for financing. I received an email confirming a price on the car of $4,652.00. I sent a text to the salesperson letting him know that I would be coming to the dealership on Thursday, 6/26/2014 by 9:00 AM. I was ready to make a deal and get a new-to-me car. When I got to the dealership, I was quickly greeted and sat at a sales desk. The salesperson then started pulling up other vehicles for me to look at. When I told him I really wanted to see the VUE, he went to look for it. I sat with my 11 year old son in a car dealership for over 45 minutes waiting for my salesperson to find a car. But hey! The World Cup was on and the sales staff seemed very interested in the game. I was feeling forgotten about so I was getting ready to just leave. When that happened, he finally shows back up, but without the vehicle. He had a different vehicle; one that was $8,992.00. He lets me know that he can’t find the VUE. He said it looks like it was sent to auction. I wait another 20 minutes while he tries to continue to “find” the car. I decide, fine, let me look at the car he’s brought. This car a 2006 Sorrento has just been traded in. By “just traded” in, I mean it was dirty. Rearview mirror is broken, not even attached to the windshield. It hasn’t been washed, hasn’t gone through inspection, and hasn’t even been detailed. I can still look past this. I can see the potential in this car. He asks if I have a car that I was looking to trade in. I do, or should say I did. So he looks it over. He then asks me for the keys to my car. I gave them to him thinking that someone from service was going to look over my car and see what its trade in value would be. That isn’t what he did. He gave my car keys to the sales manager so that the sales manager could test drive my car. Why? Because the sales manager was interested in my car. For himself. For his own personal use. So, someone from the dealership test drove my car, without my permission. How do I know this? Because when I got back into my car, it was parked differently and in a different position. I don’t recall giving them permission to drive my car. But the sales manager was really interested in my car, so I guess that is okay. Except it isn’t. By a long shot. He comes back to me with a printed out sheet with the Sorrento information on it. I asked him for a breakdown of the fees, taxes, etc. He writes in black Sharpie $8,992.00 *Internet Special* plus $895.00 inspection fee, trade in allowance of $300.00. To me, this is not a breakdown. When I asked him for the breakdown of fees, any warranty information, taxes, license, etc., I was given on the back of the Sharpie page, handwritten the following: $9,887.00 - $300.00 + $2,000.00 (service contract) + $500.00 GAP + $174.75 Plates + $498.00 doc fee + $762.17 Tax giving me a grand total of $13,521.92 to finance. PLEASE REMEMBER THAT I CAME IN LOOKING AT A CAR FOR $4,652.00. If I could put a picture of this on here, I would. I take all of this information with me so that I can look it over, run my budget and see if I can afford this car that I’m not really interested in. I let the salesperson know on 6/28/2014 via text that I am just going to keep looking for something because it really isn’t something that I want. I get a call from a sales manager, Jacob. Jacob is the quintessential used car salesperson stereotype. He blames me for the abysmal customer service that I received the day before. He tells me that the car could have been sold 30 minutes before I got there. The website is “under construction.” And then says to me, “It sounds like you just needed someone to vent to.” Jacob, if you’re reading this, you’re a jerk. I wasn’t serviced by your car dealership yesterday. I was almost taken advantage of. I was almost screwed over because your salesperson wanted a bigger commission. How dare you. I work very hard for my money too. When your paycheck is reflecting how well you service your customer, I’m guessing that yours is terrible because you know nothing of customer service. As a side note, the 2006 Saturn VUE that I went in there to look at, VIN Number: 5GZCZ33D76S814824 and Stock Number: SP3317 is still on their website. It is still showing as available for sale at the dealership as if 6/27/2014 at 8:37 PM Arizona Time. But it now has a price of $4,583.00. I don’t know how this is possible since I was told that it was sent to auction and the website is “under construction.” The care is blue, so maybe it is a Tardis. Who knows? It must be a magic VUE. **UPDATE: AS OF 7/10/2014 8:22 AM ARIZONA TIME, THIS CAR IS STILL AVAILABLE FOR SALE. IT IS NOW PRICED AT $4,494.00 IT MUST NOT HAVE DONE WELL AT AUCTION** On Saturday 6/28/2014, I get an email from Jack Belsanti. It is a form email but I thought, “Why not share with the Mark Kia’s Sales Manager my crap-tastic experience?” I let him know to read my review of his dealership (and have since put this review EVERYWHERE I CAN) and basically shame on him for not servicing his customers and not holding his sales staff to a higher standard. He emailed me back letting me know that he was embarrassed and would be having a meeting with all those involved about expectations. I hope he had that meeting. I have this review on their Facebook page to which I got a comment from an Amy Brock. “Anytime you trade in a vehicle a manager will drive your vehicle just as you drive theirs..” Funny how that’s all Amy got out of my review. It’s also crazy funny how Amy’s maiden name or other last name is Belsanti. I have since continued my search for the perfect car for me. I contacted my credit union and was contacted by Tod at Centennial Sales and Leasing. He knew of my parameters and didn’t waste my time with cars that I wasn’t interested in. I did not end up buying from this group, but he was amazing. He only called me when he had something for me. I never once felt like he was trying to upsell me into something I didn’t want. If you have the time to have this group search for a car for you, DO IT. I found a dealership in North Scottsdale called Discover Pre-Owned Auto Sales of Scottsdale. I called and spoke with the owner (RIGHT??? What owners do you know that actually answer the phone?). Frank was beyond kind and helpful. He wanted so much to help me find a car that would work for me. The cars in his showroom are just gorgeous. He introduced me to Anthony and you couldn’t ask for a better salesperson. Anthony showed me two cars. One of the cars was a hybrid and the other was a Sentra. Both of these cars are pristine for being used cars and they both have low miles for the price of the car. He spent a large portion of his morning to run some figures for me. He was even going to take my current car as a trade in. They also didn’t drive my car. All they did was look at it. He asked me to please do some research on hybrid batteries because there is some cost involved to replace them. The hybrid was the more expensive car. In his own way, I think he was trying to talk me out of it because those batteries are expensive! I walked away from this dealership knowing that if I didn’t find the car I really wanted, I was coming back to buy the Sentra. Frank and Anthony know how to service their customers. They treated me as if I was coming in to buy the most expensive car in their inventory. I’m sending them a thank you note even though I didn’t buy from them. That is how great these people are. I did end up finding the car I wanted. I dealt with Bruce of Four Seasons Motor Company. This place is great. Customer service there was great. I caught Bruce at the end of another transaction and he found me the car I called about and it didn’t take him 45 minutes to do so. I looked it over and it was exactly what I’ve been looking for. He didn’t try to get me to look at more expensive cars. There were some there too. He took my car in trade and guess what? He didn’t drive it either. Huh, I guess Amy is wrong. To sum up, my experience with Mark Kia of Scottsdale: Service was very bad, dreadful, awful, terrible, frightful, atrocious, disgraceful, deplorable, shameful, hopeless, lamentable, rotten crummy, appalling, pathetic, pitiful, woeful, useless, lousy, dire (pick your adjective and insert here). I will forever be telling ANYONE that I know to never go Mark Kia of Scottsdale or Mark Mitsubishi of Scottsdale. If I hadn’t been careful, I would have gotten taken advantage of. Thank you so much for wasting almost three hours of my life and precious time as well as three hours of your time and God willing and the creek don’t rise, countless possible sales. If you service your customer, you will have one for life. Congrats on your epic fail. How do you say, "BAIT AND SWITCH!?!?!?!" More

Taken advantage of and cheated - Was looking for a vehicle that was large enough and reliable for family road trips. Purchased a used SUV from this dealer. Everything seemed good at Was looking for a vehicle that was large enough and reliable for family road trips. Purchased a used SUV from this dealer. Everything seemed good at first about the deal and the wife really wanted the vehicle they had. I was not allowed to have the "no hassle price" listed on the website and was threatened that if I didn't buy the vehicle for $1000 more than the price said that he had another buyer for it already. They will try to get you to pay for reconditioning and repairs for the vehicle even though it should have been taken care of already. Everything about this deal said not to do it, but since the vehicle was exactly what we were looking for we went through with it. The finance department was watching a football game during the signing, completely unprofessional. Upon receipt of our vehicle, they let us know that a lot attendant accidentally backed the car into something which ruined the bumper. They did replace it, but again, it was another sign to back out of the deal. Also, they would not let me take the car to an independent mechanic for a used car inspection (another sign that I should have backed out of the deal). Since the car was to be reconditioned for sale, I would have assumed they would have replaced the pressing issues it needed. The front brake rotors were warped, , the alignment was pulling hard to the left, and the vehicle needed all 4 tires. They never did replace the rotors because they claimed that was normal. They replaced 2 tires, but said the other 2 didn't need replacing even though they were right at the point of needing replacement. After driving the car home, there was horrible vibration. Found that the wheels/tires were not balanced properly (tons of weights on the wheels), I had Discount Tire correct this at my cost since Mark Kia could not get this right. I had also initially made a comment that the car was poorly cleaned up before being turned over to me. They asked if they wanted me to have them clean it again, and I declined. They went ahead and cleaned it anyways and threw away my personal belongings, I couldn't believe it. They have a third-party company clean their vehicles and could not get my stuff back since it was thrown away. Brought the car back again because they did not take care of the warped rotors, so they replaced the front brake pads instead of looking at the problem. They did however attempt to correct the alignment of the suspension, and it was set properly. The tires are most likely the culprit for the vehicle pulling to one side (again should have been replaced at time of sale). We left the vehicle with them for a third time for brake issues, they replaced the rear brake pads which again is not related to the front rotors being warped. The rear pads were installed incorrectly. I had also asked for a list of items they performed before it was sold to me, but I have yet to receive it, not even sure if the oil was changed when they sold it to me. They also couldn't tell me which air filter was changed (cabin or air?). After dropping the vehicle off with them so many times and the dealer avoiding the issue, I couldn't afford to take any more time off of work for them to not address the issue. I would not recommend anyone purchasing a vehicle from this company, let alone letting them service your vehicle when they couldn't correct an issue as important as brakes or as simple as properly balancing tires. 5 months into my vehicle ownership and less than 6,000 miles my engine has failed. They had someone call me to "feel out my attitude" and I haven't heard back from them since. You can see some of the other reviews here about the incompetent and incapable service department. Also the fact that they advertise a low price for their used vehicles and then try to get you to pay for the repairs so the car is road-worthy is a joke. I failed to see the signs and can only hope everyone who sees this takes this review seriously and save your time and money and buy from a reputable dealer who isn't Mark Kia and Mark Mitsubishi. More

Hello, I am Melody Epperson. I purchased a 2013 Kia Optima Ex on November 18. 2013. I worked with Ron Ellis and Dublin. They were great. I received a great year-end bargain on the Optima EX and I lo Optima Ex on November 18. 2013. I worked with Ron Ellis and Dublin. They were great. I received a great year-end bargain on the Optima EX and I love it. Everyone at Mark Kia are kind people (including Jason Krupa) and I would recommend them to anyone who wants a Kia. I went back to get the rear spoiler put on it and also had my 3750 mile oil change and the the people at the service department are great also. I always enjoy going back. Everyone is so friendly. If I was to purchase another Kia down the road it would definitely be at Mark Kia. Ron Ellis and Dublin were absolutely great and fun to work with. Thanks for everything!! More

Great experience! Service was exceptional, employees were very easy to work with an knowledgeable, and even went above and beyond the expectations of the service. very easy to work with an knowledgeable, and even went above and beyond the expectations of the service. More

I visited Mark Kia Scottsdale with my 16 year old son in tow, neither of us with any car buying experience whatsoever. Needless to say I was very nervous that I would get taken advantage of by some slick ca tow, neither of us with any car buying experience whatsoever. Needless to say I was very nervous that I would get taken advantage of by some slick car salesman. To my surprise and delight I was met at the front door by a polite and calm salesman named JUAN RODRIGUEZ who immediately picked up on my hesitation to even be there. My entire experience from the minute he introduced himself until I drove off the lot with an amazing used car for my son at a steal of a price was nothing short of FANTASTIC!!!! He answered a million and one questions that I had and kept working with us for 6 long hours until we found the perfect car for my son and he worked tirelessly to get me the price I wouldn't budge from at the payments I could afford. I thought It couldn't possibly get any better until I came in the next day to give him the title on my sons old truck and he informed me that he had some great news for me, they had resubmitted my loan application and got me and even lower interest rate at 4.3% !!!! I rely on customer service reviews for everything I purchase and I want to tell anyone that wants to purchase a new or used car and have a wonderful, fun, fair and stress free experience, GO SEE JUAN RODRIGUEZ AT MARK KIA SCOTTSDALE. sincerely Janet Vaughn More

In mid August my wife decided that she wanted a new Outlander Sport. We hopped on to auto trader and found the exact one she wanted. It was located in Glendale at Mark Mitsubishi. Since they had the lo Outlander Sport. We hopped on to auto trader and found the exact one she wanted. It was located in Glendale at Mark Mitsubishi. Since they had the lowest price I called and made sure the vehicle was indeed there and confirmed the price was indeed real. The young man (Ray I think) was quite polite and went to confirm the vehicle was there and the price was the price. I set an appointment for that weekend since I have two kids and live on Tempe mesa border and could not make it down that night. I called Ray back and asked him to please call me if that vehicle sells since we don’t really live close. He agreed to do so. The next day my wife called the Scottsdale store since they were showing a similar model in stock and they are only about 15-20 minutes from us. My wife said she spoke to some fleet Manager (his name eludes me since I did not call) and asked if they would match the price of the one in Glendale. My wife explained that we are about halfway between Big Two and the Scottsdale store but found the listing in Glendale. Just to save the time of travel and not wait until the weekend she asked if they would match the price. The guy she spoke to asked for the number of the car in Glendale. He said it was actually in Scottsdale right now because they had an appointment on it. I should have taken this answer as a warning. According to my wife they Manger said “I can’t blame you for not wanting to bring your family to Glendale. I would be afraid for my kids too”. That comment just struck me as odd since they are the same company. The guy she spoke to asked for the number of the car in Glendale so he could verify pricing. He said it was actually in Scottsdale right now because they had an appointment on it. He did promise to match the price. I was a bit confused when my wife told me that because I just called the other location a day before and asked to be called if it was not there. I showed up the next day, Thursday, and we were greeted by a terrific young man full of energy. I told him that my wife is on her way with the kids and she spoke to someone last night about the Outlander Sport. I filled him in on color and pricing. He takes off for a few minutes and tells me that the Manger is not there but he found the notes and would help me out. I did not mind as long as he was up to date on the deal. I hate to negotiate on the lot and feel pressured. He assured me he was up to speed and he would pull the car up. About 15 minutes go by and he is still not back. By this point my family has met me at the store and getting excited for the car. The young man comes back and tells me he is having trouble finding the car. He invites me to walk with him and pick one I find. As we are walking I cannot find the one my wife wants. She hates blue and red, she just wanted white. So finally another person comes out with the young man who is helping us. He asked why we want a Mitsubishi. I told him my wife liked it. He then tries pushing a Kia on us. At first I was open to the idea of a different car. My wife started getting frustrated though a and just asked for the original White one we were there for. The new person to the conversation says “It might be on the roof. I don’t know” No I do not know if they really have the cars on the roof or not or if he was just being sarcastic, but wife did not respond well and took the kids back to the car and let me do the looking while she waited. Now this is where things started getting weird(er). They guy starts telling me that we really should buy a KIA and if we tell his boss we saw it on some special web site (I forget what he said it was called) we could buy the car below invoice. Well this would be great if my wife wanted a KIA. The guy starts telling me how Mitsubishi is no longer going to be carried there soon and we should reconsider our choice. By this point I was frustrated because the car was missing. My wife had our two kids sitting in her watching a movie on a tablet. I just felt like I was duped. I had my wife call the Glendale store anonymously and ask to see if it was there. She did find out it was there still. I checked my phone and it showed on their site as well. I told the salespeople that the kids were hungry and we were calling it a night. Now I decided that no matter what I was not driving all the way to Glendale. If that store was like this store I could not handle it. Plus, I just could not fathom giving that company any of my hard earned money. Needles to say I called Big Two the next day and talked with someone. I gave him the price of Glendale. He looked it up online while I was on the phone. He said it isn’t pretty but he would do it. I went down there on Friday by myself. Found the car in two minutes. I asked him to draw the numbers up before my wife came. They were exactly as promise. They added a charge for tint. Oh well. My wife came down and we were gone in 45 minutes in our new Outlander Sport. More

Excellent experience with Mark Kia.They advised me of car that fit my criteria and at a good price. Great car, great price, great service, overall great experience. would recommend any one to this dealersh that fit my criteria and at a good price. Great car, great price, great service, overall great experience. would recommend any one to this dealership. Thank you very much, Irine More

What can normally be a daunting experience--buying/leasing a car--became a pure delight. David Archuletta answered every question I posed with patience and clarity. But, more impo experience--buying/leasing a car--became a pure delight. David Archuletta answered every question I posed with patience and clarity. But, more importantly, he made every effort to find the right vehicle--in my case, a Kia Forte EX. In fact, the whole crew at Mark Kia carried out their job in a very professional manner. Thank you all, again!!! More

By far this is the worst costumer service experience that I have ever had. I am literally the only person in the dealership and there are countless people "working" yet I keep being told, "10 more minutes".. I have ever had. I am literally the only person in the dealership and there are countless people "working" yet I keep being told, "10 more minutes"...that was over an hour and 15 minutes ago! The kicker is, they car is paid for and I was informed that it would be ready yesterday! The sales rep that is spouting his xx about time frames and car information is clearly not informed or capable and should not be supervising a cat let alone sales personnel. This place is a mess and had the car not been so well priced I would never step foot in this mismanaged xxxx hole again! I finally got in the car that was being detailed for over an hour after already being ready and it's dusty, scratched and the areas where they repainted have not even been properly buffed! Half-assed does not even describe the work ethic at Mark Kia!! More