Mark Kia

Customer for nine years I have been purchasing my new vehicles from Mark Kia for the last nine years. I have had to buy 5 so far, which is more than I would have liked but w I have been purchasing my new vehicles from Mark Kia for the last nine years. I have had to buy 5 so far, which is more than I would have liked but was necessary due to our family growing and extensive travel on our car because at one point we lived in Maricopa. I have always been happy not just with the buying process, but also with the selection process, the delivery process, the financing process and the service and warranty efforts, in the event those types of visits are needed down the road. Service that encapsulates such a positive level in so many different aspects, is service worth returning for, and that is the reason we keep on doing it! More

April 2015 Our most recent purchase came just a few days ago. Buying a vehicle was not planned, it was a spur of the moment for us to go to the dealership. We go Our most recent purchase came just a few days ago. Buying a vehicle was not planned, it was a spur of the moment for us to go to the dealership. We got to the dealership around 1230pm, and were done and out of the door by 3:50pm. Great experience!! To sum it all up, this was our 5th purchase from Mark Kia! We will be back for our 6th vehicle in a few years!!! The Kerr family More

Best and easiest car buying experience EVER!! We went to Mark Kia on 3/22/15 after reviewing some vehicles online. We were quickly greeted and shown each vehicle I requested. Andrew was very pro We went to Mark Kia on 3/22/15 after reviewing some vehicles online. We were quickly greeted and shown each vehicle I requested. Andrew was very professional and knowledgeable and allowed us to guide the experience. We test drove a 2015 Kia Soul and loved it. Andrew politely offered to run the numbers for me to see if this vehicle was within my budget. (After past experiences, it was extremely refreshing not to feel pressured.) I agreed and within moments Andrew had some information for me. The car was priced slightly higher than I was shooting for. (I also had no intention of purchasing on this day and was mostly out researching vehicles of interest.) I was then greeted by the sales manager, Blake. Blake not only met my monthly budget, he beat it and gave us tickets to the Phoenix Suns game! The offer was so good, I couldn't refuse. Over the next half hour or so someone reviewed all of the features of the vehicle with us, as well as the roadside assistance, and we met with Juan for the finance contracts. Juan thoroughly explained each section and before you know, we were on our way with a brand new Kia Soul. Again, I had no intention to make a purchase when I arrived that day. Each person we encountered was so friendly and not once did we feel pressured to do anything. Thank you Mark Kia! More

arrogant and condescending treatment The customer service is not good, if you understand a bit about negotiations and actually attempt to get the price the car is worth. Beside the high The customer service is not good, if you understand a bit about negotiations and actually attempt to get the price the car is worth. Beside the high price of the car I was looking for, I would have purchased it, had I not been met by an arrogant and condescending sales person. More

BAD SERVICE, NO PROFESSIONALISM BELIEVE ALL THE NEGATIVE REPORT ABOUT MARK KIA!!!! Same experience. Price went up $3000, after we test drove the car. They added fees after fees. BELIEVE ALL THE NEGATIVE REPORT ABOUT MARK KIA!!!! Same experience. Price went up $3000, after we test drove the car. They added fees after fees. More

will never buy from there ever again I purchased a 2007 Ford Explorer from Mark KIA about a month ago. 1st my husband went to there website and found a vehicle he liked for $11,500.00 but I purchased a 2007 Ford Explorer from Mark KIA about a month ago. 1st my husband went to there website and found a vehicle he liked for $11,500.00 but when we get there the price went from $11,500.00 to $13,500.00 because they charge you extra for anything they do to the vehicle so I paid for them to put new tint on the vehicle I didn't ask them to fix and then they charged for reconditioning the vehicle last I checked isn't that what the dealership supposed to do when they take in a vehicle. So I overlooked that cause my husband really liked . Then we come to find out the vehicle they sold us had no mirrors in the visors we asked them to fix it they said we have to pay for it but wouldn't it be considered under the reconditioning of the vehicle. Then I asked for gap insurance and got that and I asked for an extended warrant for anything wrong with the vehicle I was told that was what I was purchasing for $3,000. I took my husband vehicle in today to see if I could get his air vents serviced and I was told to my surprised that what I thought was a warrant regarding mechanical for the vehicle was really only for the paint,tires, and the windshield. Really my insurance covers the majority of this. I called to cancel that warrant and was told from they warrant people that I needed to go back to the dealership. Now I have called the dealership and let 3x and no response. I am very upset and if I have to take it to the news I will. Just FYI the purchased price for everything was $26,000. No tell me how I can go from the sticker price of $11,500 to $26,000. For this I could have gotten a new car. More

Sneaky Ever buy a car with only one windshield wiper? How about one with only three tires? So why would I knowingly buy a car with only one key/remote unles Ever buy a car with only one windshield wiper? How about one with only three tires? So why would I knowingly buy a car with only one key/remote unless it was withheld from me. Would they get me one at their cost or work with me? Would they even return my emails and calls? NOPE!! If it is a good review about Mark Kia then someone is ..... To bad dealerships like this give a good car like Kia a bad name! More

Mark Kia Woes On 2/20, around 7am, I was on USAA.com looking up used cars in my area. I came across a 2014 Chevrolet Spark LS Auto Hatchback (VIN: KL8CB6S97EC5612 On 2/20, around 7am, I was on USAA.com looking up used cars in my area. I came across a 2014 Chevrolet Spark LS Auto Hatchback (VIN: KL8CB6S97EC561235) priced at $9,893, not counting the additional $300 off I would get as a USAA member. I researched this model; found that it would work fine for what I needed. I then researched Mark Kia, and was worried by the mixed reviews on Face Book, Yelp, and Cars.com; it was either 5 star wonder or 1-star blunder. However, Mark Kia does have a high rating on Cars.com, DealerRater, and Google+. At first my wife & I were going to wait until the coming weekend to go to Mark Kia, we later decided to go that evening. After waking up from sleeping during the day, I work 3rd shift, I printed out my pricing certificate from USAA.com, Bryce Young was listed as the point of contact, and our $25 Target gift card voucher for a test drive, and then my wife & I were on our way. Along the way to Mark Kia, at 5:29pm, Bryce Young called me on my cell. He had been emailing back and forth with my wife regarding the Chevy Spark and wanted to make sure we had a shared interest in the vehicle and were not two different people. We arrived around 5:50pm, walked in, spoke to Bryce, and took the Chevy Spark for a test drive. Prior to the test drive it was made known to us that the Chevy Spark had not gone through the multi-point inspection by a Mark Kia technician (unsure how many points, but over 100 for sure). During the test drive the airbag light was on and the message center displayed a Code 95, the Code95 being related to the airbag system. After returning to Mark Kia my wife and I briefly discussed purchasing the Chevy Spark, we decided to go for it. At some point Mike, the dealership manager, came over with the Carfax. The Chevy Spark has a salvage title due to having been stolen off of a dealership lot between the two known owners, though it had not been reported to have been in an accident of any kind. Mike reduced the price of the Chevy Spark to $8,000. After another brief discussion between my wife and me we decided we still wanted this vehicle. Due to the salvage title we were limited to our financing options, Navy Federal and USAA would not finance the Chevy Spark unless the title was changed from a salvage one to a regular one; this would not be possible. With limited options Bryce Young took our information to the finance department and we were approved for $13,000+ (included license, fees, & taxes) at 8.99% for 60 months, with $1,000 down. Our Dodge Caravan is currently financed at 3.4% for 72 months. Papers were signed, hands were shaken, and Bryce told us he would get the Chevy Spark in first thing Monday morning (2/23) to go through the multi-point inspection so that we can take it home. On Monday (2/23), at 4:53pm, I emailed Bryce to see if my Chevy Spark was ready, no response from Bryce. On Tuesday (2/24), at 8:09am, I responded to an email from Bryce that was sent on 2/23 at 1:57pm. It appeared to be an auto-generated email checking in on me, seeing if there was anything he could do to make sure I was 100% confident in referring him to family and friends. I responded to him, admitting I had missed that email. Later that day (2/24), at 3:59pm, Bryce responded to me saying he had been with customers all day and that the inspection should be done by tomorrow morning (Wednesday, 2/25); I did not view this email until after 4:39pm. On Monday (2/23), at 3:26pm, I had called 480-425-5300 and left a message for Bryce to call me back. At 3:35pm I received a call from that same number, though the call disconnected after 3 seconds. At 4:23pm I called that number once more and left a message on Bryce’s voicemail. On Wednesday (2/25) morning I boarded a city bus at Thomas rd. & I-17, traveled a total of 90 minutes with 1 transfer, to arrive at Mark Kia just as the sales floor was opening. Bryce was not in yet, but Mike was. Mike sat me down in his office and proceeded to tell me that the Chevy Spark did not have any airbags; apparently when the vehicle was stolen off of a dealership lot the airbags were stripped; this would explain the error 95 code that was observed during the test drive. Mike further stated that “we” (I assume either himself and/or Bryce) had been trying to contact me yesterday (2/24) regarding this. I showed Mike my emails, phone logs, and visual voicemail to show no such contact regarding the airbags. Mike said his general manger would be in later today and would see about installing new airbags at no cost to me. Currently there were no loaners available for me to use to get home, but Mike assure me that as soon as one became available he would have it dropped off at my house, in the meantime a service tech gave me a ride home. At 7:32pm, several hours after I had woken up and no contact from anyone at Mark Kia, I called 480-425-5300, spoke with Bryce, he said he was going to get with Mike and would call me back. At 8:11pm, having not heard back from Bryce, I called 480-425-5300 again and asked for Mike. Mike was in a meeting with Bryce but the gal who answered said that either Mike or Bryce would call me back. At 8:36pm, I received a call from a Jake/Jacob; they could not sell me the Chevy Spark due to the absence of airbags. I requested my down payment back, I was asked if they could help me look for another car, I declined and requested to be refunded my down payment again. I was told it would be refunded, and the refund would be processed in the morning (2/26). At 8:39pm and 8:40pm I had missed two calls from Mark Kia, I was one the phone with my wife, their 3rd call at 8:40pm I was able to answer. They confirmed my CCV code on my card and processed the transaction, at 8:43pm I received a receipt for the refund via email. On 2/26, at 8:20am, I received a call from the bank that mark Kia used to finance the Chevy Spark under a salvaged title. I informed them that the sale did not go through due to the absence of airbags. On 2/27 the refund finally posted to my account. That same day, my wife and I went to Bill Luke in the evening, purchased a 2013 Chevrolet Sonic with 20k miles, and I was able to drive off with it that night. On 3/2, in the mail I received a card from Mark Kia. Within it was not my $25 Target gift card, but a reloadable Visa card that Mark Kia loads when there is a successful referral. Where did Mark Kia fail? • They bought a vehicle at auction, either unaware or ignoring the fact it had a salvaged title • They put said vehicle up for sale without it going through their multi-point inspection • They did not print a Carfax until just before the paperwork was being started • They did not complete the mutli-point inspection for at least four days after the sale • They said they tried to contact me about the absence of airbags, yet they clearly did not despite having successfully contact me before this • They took over 11 hours to get back to me that they could not sell me the vehicle due to the absence of airbags • As of 3/6 I have yet to receive my $25 Target gift card for the test drive The above have been posted to the following sites: • Mark Kia’s Facebook page • Google reviews • Yelp • Cars.com • Kudzu • DealerRater • Edmunds • MyDealerReport More

DERON KELLAR The review and rating is for Deron Kellar, the salesman that assisted me with the purchase of a used car on 10/30/14. I had been looking for a used v The review and rating is for Deron Kellar, the salesman that assisted me with the purchase of a used car on 10/30/14. I had been looking for a used vehicle when I found their listing on cars.com (same listing on Markkia.com). I went to the dealership to look at the car and take it on a test drive, with the intent of purchasing it if it fit the bill. Deron came out, introduced himself, and asked how he could help. Explained that I was there to see a specific car & wanted to go on a test drive. At no point did he pressure me to look at another car or aggressively push a Kia (they are great cars, I just did not want one). As a buyer, I really appreciated his approach and relaxed demeanor. I felt he was sincere and actually listened to what I said and was willing to work with me to complete the deal. Had it not been for Deron, I may have taken my business elsewhere and purchased a car at another dealership. I read bad and good reviews about the dealership before going, but decided to try them; I got lucky & got Deron. My advice to anyone buying a car from anywhere? Do your research! I have never been to a dealership where there were not questionable tactics and some sort of financing game. The odds are in favor of the house. If it comes down to it, be ready to do as Kenny says: “know when to walk away, know when to run.” More

Easy car buying experience with an AWESOME salesman! I never felt pressured and actually enjoyed working with our salesman Adam Lee. He was professional and funny to boot. He informed us of how the entir I never felt pressured and actually enjoyed working with our salesman Adam Lee. He was professional and funny to boot. He informed us of how the entire process would work when it came to signing the deal, and then took us out to our car to show us how everything worked. Dublin was also very detailed about owners manual and pointed out the important things we would need to know. This really was the first enjoyable car experience in my lifetime. More