Mark Kia

In mid August my wife decided that she wanted a new Outlander Sport. We hopped on to auto trader and found the exact one she wanted. It was located in Glendale at Mark Mitsubishi. Since they had the lo Outlander Sport. We hopped on to auto trader and found the exact one she wanted. It was located in Glendale at Mark Mitsubishi. Since they had the lowest price I called and made sure the vehicle was indeed there and confirmed the price was indeed real. The young man (Ray I think) was quite polite and went to confirm the vehicle was there and the price was the price. I set an appointment for that weekend since I have two kids and live on Tempe mesa border and could not make it down that night. I called Ray back and asked him to please call me if that vehicle sells since we don’t really live close. He agreed to do so. The next day my wife called the Scottsdale store since they were showing a similar model in stock and they are only about 15-20 minutes from us. My wife said she spoke to some fleet Manager (his name eludes me since I did not call) and asked if they would match the price of the one in Glendale. My wife explained that we are about halfway between Big Two and the Scottsdale store but found the listing in Glendale. Just to save the time of travel and not wait until the weekend she asked if they would match the price. The guy she spoke to asked for the number of the car in Glendale. He said it was actually in Scottsdale right now because they had an appointment on it. I should have taken this answer as a warning. According to my wife they Manger said “I can’t blame you for not wanting to bring your family to Glendale. I would be afraid for my kids too”. That comment just struck me as odd since they are the same company. The guy she spoke to asked for the number of the car in Glendale so he could verify pricing. He said it was actually in Scottsdale right now because they had an appointment on it. He did promise to match the price. I was a bit confused when my wife told me that because I just called the other location a day before and asked to be called if it was not there. I showed up the next day, Thursday, and we were greeted by a terrific young man full of energy. I told him that my wife is on her way with the kids and she spoke to someone last night about the Outlander Sport. I filled him in on color and pricing. He takes off for a few minutes and tells me that the Manger is not there but he found the notes and would help me out. I did not mind as long as he was up to date on the deal. I hate to negotiate on the lot and feel pressured. He assured me he was up to speed and he would pull the car up. About 15 minutes go by and he is still not back. By this point my family has met me at the store and getting excited for the car. The young man comes back and tells me he is having trouble finding the car. He invites me to walk with him and pick one I find. As we are walking I cannot find the one my wife wants. She hates blue and red, she just wanted white. So finally another person comes out with the young man who is helping us. He asked why we want a Mitsubishi. I told him my wife liked it. He then tries pushing a Kia on us. At first I was open to the idea of a different car. My wife started getting frustrated though a and just asked for the original White one we were there for. The new person to the conversation says “It might be on the roof. I don’t know” No I do not know if they really have the cars on the roof or not or if he was just being sarcastic, but wife did not respond well and took the kids back to the car and let me do the looking while she waited. Now this is where things started getting weird(er). They guy starts telling me that we really should buy a KIA and if we tell his boss we saw it on some special web site (I forget what he said it was called) we could buy the car below invoice. Well this would be great if my wife wanted a KIA. The guy starts telling me how Mitsubishi is no longer going to be carried there soon and we should reconsider our choice. By this point I was frustrated because the car was missing. My wife had our two kids sitting in her watching a movie on a tablet. I just felt like I was duped. I had my wife call the Glendale store anonymously and ask to see if it was there. She did find out it was there still. I checked my phone and it showed on their site as well. I told the salespeople that the kids were hungry and we were calling it a night. Now I decided that no matter what I was not driving all the way to Glendale. If that store was like this store I could not handle it. Plus, I just could not fathom giving that company any of my hard earned money. Needles to say I called Big Two the next day and talked with someone. I gave him the price of Glendale. He looked it up online while I was on the phone. He said it isn’t pretty but he would do it. I went down there on Friday by myself. Found the car in two minutes. I asked him to draw the numbers up before my wife came. They were exactly as promise. They added a charge for tint. Oh well. My wife came down and we were gone in 45 minutes in our new Outlander Sport. More

Excellent experience with Mark Kia.They advised me of car that fit my criteria and at a good price. Great car, great price, great service, overall great experience. would recommend any one to this dealersh that fit my criteria and at a good price. Great car, great price, great service, overall great experience. would recommend any one to this dealership. Thank you very much, Irine More

What can normally be a daunting experience--buying/leasing a car--became a pure delight. David Archuletta answered every question I posed with patience and clarity. But, more impo experience--buying/leasing a car--became a pure delight. David Archuletta answered every question I posed with patience and clarity. But, more importantly, he made every effort to find the right vehicle--in my case, a Kia Forte EX. In fact, the whole crew at Mark Kia carried out their job in a very professional manner. Thank you all, again!!! More

By far this is the worst costumer service experience that I have ever had. I am literally the only person in the dealership and there are countless people "working" yet I keep being told, "10 more minutes".. I have ever had. I am literally the only person in the dealership and there are countless people "working" yet I keep being told, "10 more minutes"...that was over an hour and 15 minutes ago! The kicker is, they car is paid for and I was informed that it would be ready yesterday! The sales rep that is spouting his xx about time frames and car information is clearly not informed or capable and should not be supervising a cat let alone sales personnel. This place is a mess and had the car not been so well priced I would never step foot in this mismanaged xxxx hole again! I finally got in the car that was being detailed for over an hour after already being ready and it's dusty, scratched and the areas where they repainted have not even been properly buffed! Half-assed does not even describe the work ethic at Mark Kia!! More

After spending our time to choose cars on their site, and do financing over the phone, the sales guy just pawned us off on some other guy ( he said was his brother ) who did not know a thing about us (he cal do financing over the phone, the sales guy just pawned us off on some other guy ( he said was his brother ) who did not know a thing about us (he called us "the deal") the guy behind us was on the phone talking badly about his customers, the lady at the desk was smacking away on a bag of pop corn and the place was over dirty and reminded of me being crammed into a clown car. This place is the worst! We left there shaking mad and promise to give them a nice birdy everytime i drive by There is more to this story, but the point is that we left that mad as xxxx and ended up buying an brand new car somewhere else that very same day. More

The 36 month lease was up on our 2011 Kia Sorento EX and we decided to trade it in on another brand new Kia lease. I searched a myriad of Kia Dealership websites for inventory, price and customer service an we decided to trade it in on another brand new Kia lease. I searched a myriad of Kia Dealership websites for inventory, price and customer service and I made the decision to call Mark Kia in Scottsdale, AZ after finding the right vehicle at the right price. A woman named Jenna, answered the phone and she was very cordial and friendly. I asked to speak to someone in sales and a salesman named, Cameron Buck, answered the call. I am glad to say that from the vey first conversation with Cameron over the phone that the third check mark was fulfilled (customer service). Cameron was polite, friendly and compassionate towards all my inquiries and requests. He answered my questions quickly, accurately and in detail. I spoke to Cameron multiple times over a 3 to 4 day period before driving 140 miles to go see him and make the deal on our new 2013 Kia Soul Exclaim. We got the vehicle we wanted, for the price we wanted, with the terms we wanted, and it was even more loaded-up with options than we could have ever imagined! He was never pushy and never gave me the all-too-common...sales pitch! He listened to what my wife and I wanted and remained engaged, informative, and extremely helpful throughout the entire transaction, from start to finish, and even followed-up after the sale to make sure we were happy and problem free. Reflecting on this experience, I realize that Cameron wanted to build a lasting relationship with my family and I truly appreciate his demeanor, ethics and amazing customer service. He was concerned about my wife and I being happy and well informed with our purchase, first and foremost, and his approach was greatly appreciated and the reason I am writing this review. My wife enjoyed speaking with Jenna, who was in the Business Development Department. She made my wife feel extra comfortable during our visit there, and was compassionate and friendly. I have purchased and/or leased a lot of vehicles over the years, and this is my fourth Kia. This was the greatest sales and purchase experience I have ever had. I highly recommend the Kia product to anyone. I highly recommend Mark Kia Dealership for your Kia purchase and I can't say enough superior, quality comments about our salesman, Cameron Buck. If you are looking to purchase or lease a new or used vehicle I urge you to please give this guy a call. He will make the car buying experience fun, exciting, and seamless. I can't wait to buy or lease my next Kia from him. Thank you so much to Mark Kia, management and staff, and especially a generous "Kudos" to Cameron Buck. An overall amazing experience! More

Richard Brennan was very accommodating and listened to what I wanted then scoured the lot to find it. There was no back and forth with the pricing like I've experienced in the past at dealerships. Richard what I wanted then scoured the lot to find it. There was no back and forth with the pricing like I've experienced in the past at dealerships. Richard was very knowledgeable about the vehicles and all the features taking the time to explain the difference between them. Richard is also very personable. We were there for some time while he was finding the vehicle I wanted and made sure we were fed and had drinks while we waited. Very nice touch, Richard. He checked in on us and let us know what was happening through the entire process. He found me the exact car I wanted and I'm absolutely delighted. I also had the opportunity to meet with Barry and he too was very straightforward to deal with and just like Richard. Both gentlemen were a pleasure to deal with. Before I left the car was beautifully detailed with my personalized plate in place on the front and a full tank of gas. I purchased a beautiful 2014 Sorento EX and LOVE IT! I drove off the lot feeling amazing about purchase and delighted with my experience at the dealership. I'd highly recommend purchasing a car from Richard. Thank you! More

traded in 2012 lx optima for 2013 lx. told NO CHANGE , but 2012 did have a spoiler and 2013 none?? NO CHANGE???? Was rudely treated and told to leave by general manager when I told him what I was told. If but 2012 did have a spoiler and 2013 none?? NO CHANGE???? Was rudely treated and told to leave by general manager when I told him what I was told. If NO CHANGE, 2013 should have spoiler on it, as 2012. If I was told the truth I may have bought another model or bought my own spoiler. A practice of deception is not a good way to sell cars It eventually will catch up to you. Im sure Mark would never let this happen considering I bought 3 cars from him this year! More

After dealing with four other dealerships and almost ready to give up we stopped at Mark Kia on the way home.We were tired and hungry and were really surprised with the way we were treated.I have dealt ready to give up we stopped at Mark Kia on the way home.We were tired and hungry and were really surprised with the way we were treated.I have dealt with car salesman before,then I met Richard Brannan.This guy impressed me from the begining.After explaining what I had been through and what I was looking for he definately delivered.This was Saturday night,getting late,Richard ordered pizzas from Rosaties.Too cool.He hooked me up not only with the fiqure I was willing to walk out the door with but also many extras to sweeten the deal.My lady and me arrived home at 1:00 am with a brand new Kia Rio.Manageable payments and a pleasurable experience made this all worthwhile..Even JJ, the man who finalized the contract with me was awesome.This is the kind of dealership where I will tell my friends about and do repeat business with. Thankyou Mark Kia, Big thankyou Richard Brannan.Your the man. Sincerely, Walter J. Hukalowicz More

Most unprofessional dealership I have ever dealt with. Extremely extremely dishonest. Absolutely blatant bad faith .Unbelievable terrible service. Do not ever deal with Ed Savage. Extremely extremely dishonest. Absolutely blatant bad faith .Unbelievable terrible service. Do not ever deal with Ed Savage. More