Mark Kia

Bait and Switch Went to Mark Kia to look at a 2012 Kia Sportage. My trade was a 2005 SSR. I told Abel, my salesman. exactly what I wanted. $17000 for my SSR. $235 a Went to Mark Kia to look at a 2012 Kia Sportage. My trade was a 2005 SSR. I told Abel, my salesman. exactly what I wanted. $17000 for my SSR. $235 a month payments. You know the drill. Came back $11000 for my SSR? Back and forth! Never explained what my total $ amount would be. They finally Gave me $16250. Always read your contract good. When I got home I found out they added things to offset the price. He also charge me more for the Kia than the Internet price! I put $1000 down and Realized I did not have to. I stopped payment and had to drive 12 miles back to resign. I was not happy. I first asked for my SSR back, but No Way! You signed the contract. I was screwed. He added A service package which I found out today I could not use anywhere else. I had to call back for a refund. Do not go near this dealership! Another negative. I found out from my Tempe Kia dealer 10/31/2105. The extended Warranty, $2494 can only be used at Mark Kia if the distance is less than 40 miles. Never have I had a warranty like this. I have owned over 20 different car since 1993 and this is the worst. Another note! My Kia was not detailed to a new customer satisfaction . The engine was Filthy, all the windows have water spots. I am still trying to remove them! Today I received a notice from the DMV that Mark Kia never transferred my title! Now I have to send the completed form stating that Kia bought my 2005 SSR! Do not deal with this Dealer. Bad News! More

Willing to work with me I have dealt with Mark Kia a couple of times and in both cases they were able to do what others couldn't or wouldn't. I have dealt with Mark Kia a couple of times and in both cases they were able to do what others couldn't or wouldn't. More

Unethical and dishonest We bought a used car for my son that was home on leave from the military and the car he was sold was supposed to have been "certified" and supposedly We bought a used car for my son that was home on leave from the military and the car he was sold was supposed to have been "certified" and supposedly passed a safety check but within 3 days we found out it had 3 leaking struts 2 broken motor mounts and a broken cv boot so just to get it to his base we had to pay $2200 in repairs. Nice way to treat someone serving our country. I would never buy another car from Mark Kia nor would I recommend to anyone else. More

Jeff Lupien at Mark KIA is an awesome salesperson Jeff contacted me after I got an AutoTrader quote for my trade. Jeff was extremely courteous and answered all my questions. I would not hesitate to re Jeff contacted me after I got an AutoTrader quote for my trade. Jeff was extremely courteous and answered all my questions. I would not hesitate to recommend him to anyone. On a side note, Austin in finance was also very helpful. Altogether Mark KIA has a great team. More

Great first-time car buying experience!! Robert Lemon was very professional from the beginning when he confirmed the vehicle was still available over the phone, we arrived and the car was out Robert Lemon was very professional from the beginning when he confirmed the vehicle was still available over the phone, we arrived and the car was out front and ready for a test drive. Robert explained all of the details and features of car in such detail he answered all of the questions we planned to ask. An experience my daughter thought was going to be scary and stressful because it was a first time experience was totally the opposite, Robert's personality and sense of humor help make this a great first time buyer experience. The skill to build rapport by identifying and matching the communication style of your customer goes a long way with making the customer feel comfortable. Robert listened to what our expectations were as far as down payment and monthly payments, and was committed to us leaving with the vehicle we set out to get. Kudos to Robert for exceptional customer service!! Our experience with Mark Kia ended with Chad, he was prepared with all document in order waiting to be signed, and offered a great extended warranty which we took advantage of. My daughter's first car buying experience definitely tops what mine was 30+ yrs ago. Thank you Mark Kia!! More

I got my dream car! I had been wanting to get a Kia Soul for some time. When I found all the incentives offered by Mark Kia, I went in to test drive a 2015 Kia Soul. Jose I had been wanting to get a Kia Soul for some time. When I found all the incentives offered by Mark Kia, I went in to test drive a 2015 Kia Soul. Joseph Lupien was very knowledgeable and worked with me to get the the right price and financing. I drove home in my brand new Kia Soul! I have had the car for about 6 weeks now and I love it! Thank you Joseph! More

Robert lemon was definitely no "lemon" The entire journey was relaxed, comfortable, and enjoyable. Robert was easy to talk to and didn't pressure ime at any time. He made the experience go The entire journey was relaxed, comfortable, and enjoyable. Robert was easy to talk to and didn't pressure ime at any time. He made the experience go quickly and didn't let time drag on. Even had a sense of humor and a positive attitude. More

Very knowledgeable and kind We have had our eye on a Kia Soul for a while, test drove one at another dealership and finally decided to purchase with Mark Kia. Alisha Eastridge wa We have had our eye on a Kia Soul for a while, test drove one at another dealership and finally decided to purchase with Mark Kia. Alisha Eastridge was very kind and understanding with us, as we had our kids in office with us. We loved our experience at Mark and Alisha was amazing. More

Ad's appear to be deceptive This dealership may be violating FTC advertising regulations by aggressive use of disclaimers, misrepresenting the price of their vehicles. On thei This dealership may be violating FTC advertising regulations by aggressive use of disclaimers, misrepresenting the price of their vehicles. On their used cars, they disclaim a "reconditioning fee", but don't state what it is. Only when you get to the dealership or when you call them, will you find out what the true price of the vehicle is. They appear to be intentionally misrepresenting the price of the vehicle. This isn't a standard fee - the reconditioning cost is built into dealers used car selling prices, so Mark's Kia is using this disclaimer to make their vehicles appear to be better priced than other dealers. Check out the FTC website, specifically the part about deceptive auto dealer ads. File your complaints with the FTC. More

Great service Are sales rep chip was very kind, great salesman and took care of buisness fast and efficient. Knew what he was doing and asked me numerous questions. Are sales rep chip was very kind, great salesman and took care of buisness fast and efficient. Knew what he was doing and asked me numerous questions. More