Mark Kia

Amazing customer Servise I had brought a Kia Optima 2013 in a couple days ago becuase a sigh on the dash said "hybrid system warning please pull over to a safe destination". I I had brought a Kia Optima 2013 in a couple days ago becuase a sigh on the dash said "hybrid system warning please pull over to a safe destination". I called mark Kia and right away they called a towing place to tow my car to them and the next day my car was looked at and they told me that I needed a new part and that they already installed it and it's covered. Shout out to Brandy for making the time to call me back and let me know what's going on instead of me having to call! Thanks Mark Kia! More

Attempted theft in car loan form. This has to be the single slimiest and most disgusting experience I've had with a used car salesman. They were essentially trying to commit highway ro This has to be the single slimiest and most disgusting experience I've had with a used car salesman. They were essentially trying to commit highway robbery. I was looking at a used car listed on their website for ~$18k. Test drove it, enjoyed it, wanted to discuss buying it. Right off the bat there were ~$1700 of extras that were essentially required but not part of the list price. We were able to negotiate those off, so sitting at just the list price of $18k. We then looked at financing and monthly payments since that price was (decently) agreeable. Negotiations and haggling didn't go as smoothly as I had hoped and I was generally uncomfortable about something during the process so we left the dealership with no deal. Then I got home and did the math and frankly - I'm absolutely pissed. My rough napkin math puts that agreed price at around ~$20k after tax and title. I was planning on putting down a down payment of ~$7000. At supposedly somewhere between 0-4% interest rate, they were quoting me a loan of $300 a month (relatively agreeable imo)... over 60 months. Again maybe my napkin math here is rusty... but that equals out to $18k. And again my down payment was going to be $7000. TL:DR - They were trying to peddle me a car we potentially agreed at $18k before tax and title - for $25k after tax and title. Tax and title will add a couple grand sure, but not a $7000 difference. So either they were lying through their teeth about that interest rate, or they were trying to tack on several thousand extra dollars hoping I wouldn't notice and I'm wagering it's the latter. Stay far away from Mark Kia, and if you really have to shop here - Please have a calculator handy and do the math then and there or they will rob you blind. More

GREAT ONCE I ASK FOR A MANAGER..... MY CAR BUYING EXPERIENCE WAS GOOD WITH ROBERT LEMON UNTIL I NEEDED TO GET MY PLATES AND THEN FOR 2 WEEKS NO ANSWER OR CALL BACK. FINALLY I TALKED TO B MY CAR BUYING EXPERIENCE WAS GOOD WITH ROBERT LEMON UNTIL I NEEDED TO GET MY PLATES AND THEN FOR 2 WEEKS NO ANSWER OR CALL BACK. FINALLY I TALKED TO BOB A MANAGER AND HE LISTENED AND VERY APOLOGETIC. FOR 2 WEEKS NOTHING I WAS SO FRUSTRATED WITH THE WHOLE THING. BUT AFTER TALKING TO BOB HE HAD MY PLATES IN 24 HOURS. THE BEST THING WAS YOU COULD TELL HE WAS UPSET WITH THE SALESMAN FOR NOT RETURNING MY CALLS AND ASSURED ME THAT'S NOT HOW MARK KIA TAKES CARE OF THERE CUSTOMERS. GREAT GUY!!! More

Great Service I never thought buying a car at dealership would be so satisfying and easy until I walked into Mark Kia, The sales representatives were fast and accu I never thought buying a car at dealership would be so satisfying and easy until I walked into Mark Kia, The sales representatives were fast and accurate all of them. I literally walked out of there with my new car in no time, I felt in control in every step and I am very satisfied with my purchase, and I would recommend this dealership to anyone in the market for buying a car. More

Red the salesman Red, our salesman was honest, helpful and caring about my 21 year old daughters needs. He was clearly a young man whom cares for others and it shows. Red, our salesman was honest, helpful and caring about my 21 year old daughters needs. He was clearly a young man whom cares for others and it shows. He goes above and beyond his job title. I cannot imagine he staying in that position very long as he is made more for management material. Very personable with integrity & character. A rare and priceless gift these days. More

Great job Markus is a great dealership and the customer service was delightful. I hooked my oil change at wrong dealer and they still took me in I really appre Markus is a great dealership and the customer service was delightful. I hooked my oil change at wrong dealer and they still took me in I really appreciate it. Thanks to Brandi Cunningham she was great help!! More

Quick and simple Walked in was immediately greeted by a friendly and professional staff. Sales associate was very knowledgable and friendly answered all my questions a Walked in was immediately greeted by a friendly and professional staff. Sales associate was very knowledgable and friendly answered all my questions and got me into the car of my dreams. I'll be recommending them to everyone I know. More

Friendly Great staff. Brandi in service was super friendly even when I got a bit testy with her (my apologies again, Brandi). Alberto was also very helpful, he Great staff. Brandi in service was super friendly even when I got a bit testy with her (my apologies again, Brandi). Alberto was also very helpful, he couldn't help much with my situation but he did what he could which was much appreciated. More

Bait and Switch Went to Mark Kia to look at a 2012 Kia Sportage. My trade was a 2005 SSR. I told Abel, my salesman. exactly what I wanted. $17000 for my SSR. $235 a Went to Mark Kia to look at a 2012 Kia Sportage. My trade was a 2005 SSR. I told Abel, my salesman. exactly what I wanted. $17000 for my SSR. $235 a month payments. You know the drill. Came back $11000 for my SSR? Back and forth! Never explained what my total $ amount would be. They finally Gave me $16250. Always read your contract good. When I got home I found out they added things to offset the price. He also charge me more for the Kia than the Internet price! I put $1000 down and Realized I did not have to. I stopped payment and had to drive 12 miles back to resign. I was not happy. I first asked for my SSR back, but No Way! You signed the contract. I was screwed. He added A service package which I found out today I could not use anywhere else. I had to call back for a refund. Do not go near this dealership! Another negative. I found out from my Tempe Kia dealer 10/31/2105. The extended Warranty, $2494 can only be used at Mark Kia if the distance is less than 40 miles. Never have I had a warranty like this. I have owned over 20 different car since 1993 and this is the worst. Another note! My Kia was not detailed to a new customer satisfaction . The engine was Filthy, all the windows have water spots. I am still trying to remove them! Today I received a notice from the DMV that Mark Kia never transferred my title! Now I have to send the completed form stating that Kia bought my 2005 SSR! Do not deal with this Dealer. Bad News! More

Willing to work with me I have dealt with Mark Kia a couple of times and in both cases they were able to do what others couldn't or wouldn't. I have dealt with Mark Kia a couple of times and in both cases they were able to do what others couldn't or wouldn't. More